Booked this hotel via Agoda, and there it promises a.o. complimentary mineral water and Internet in the rooms, but both were not available.
Room was clean but the bathroom flooded by reasons unknown everyday, and was covered in mildew.
Laundry service is horribly overpriced and they lost some of our stuff, which took them a day to find, without any explanation in the meantime what was going on.
We bought a bottle of water from the lobby. I was told that if I wrote down my room number it would be charged on our bill to be paid at checkout. However, at 11:30 PM someone kept knocking on our door until we got out of bed and answered, and they wanted immediate payment for this bottle (which was also terribly overpriced).
Staff was unhelpful when asked for help several times.
Been traveling in Indonesia for 2 months, but this was te worst hotel by far!!!! (And we have staid in jungles). Also, there is a huge no-smoking sign in the 'restaurant' (which only serves breakfast), promising a fine of 1.000.000 Rupiah. The sign is ignored by the Indonesian guests and staff.
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