I stayed for four days on a business trip in Jakarta. It is a new strategically located hotel. My taxi driver didn't know it, but thankfully I'm quite familiar with the area, so no problem.
The front desk was swift. It probably took only 5 minutes to complete my check-in. Very professional but lack of smile. A bit more smile won't hurt, miss... ^_^
The grand deluxe room I stayed in was good. Like I said, it is a new hotel, so all the furniture are in good condition. The room was rather small compare to other 4 star hotels, but I think that's how it is with new hotels nowadays. The free wifi was very good. Bathroom was very clean. Again, rather small, without bathtub, but very clean. My only complain was that the room service didn't replenish the bath gel, so it ran out in third day and I had to ask for more. Not a big deal though, but kind of disappointing for a 4-star hotel.
The breakfast was superb; a 5-star service, but not the coffee. Thankfully, I was able to order espresso or cappuccino in exchange of the regular coffee. And the espresso was just excellent. Definitely a 5-star breakfast experience.
Overall, I don't know what it is, but I fell like something is missing from this hotel, and prevent me from giving a 5-rating. A bit harsh for the management, I know. Sorry.... Nevertheless, I like the concept, the service and the location. So, definitely will return if I have business in surrounding area. Please keep the good work.
- Official Description (provided by the hotel):
- JS Luwansa Hotel & Convention Center is a first class international upscale hotel with 244 well-appointed guest rooms with warm, personalized service. JSL offers new upscale affordable accommodation and is perfect for discerning business travelers who need a strategic location to conduct business. Free Wi fi, transportation within 2 km, pressing and business center workstation use. ... more less
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