I spend about 200 nights a year in hotels. I hate to give bad reviews but this hotel has forced me to do so. First thing at check out my company credit card was declined, I assured them the card was good but they declined to listen. A walk to the nearest ATM and withdraw the cash and back to the hotel. I then checked in took my luggage up to the room walked in and found someone still in the room!!!!!! lucky it was a male, I dread to think what would have happened if i had walked in to a Woman? The rooms are small and very basic, internet is only available in the room via ethernet cable so if you've got an iPad or similar your only choice is the lobby, having said that I did connect my lap top and the connection was very good. My room safe was not working when I arrived and it took 2 days and 3 requests to get it sorted. Because I had to pay up front for the room I had to pay each day for my laundry which was a real pain. The pool is ok but the attendant needs a lesson in customer service. Breakfast is only mediocre but acceptable. Now for my biggest complaint, the lifts, there are 3 lifts, 1 was out of action for the 6 days I was there ( I asked one of the staff and he told me it had been out if action for 11 days) the other 2 are used buy the guests and shared buy ALL the staff, you can wait ages for the lift and when it arrives its full of maintenance people, cleaners, bell boys..........totally unacceptable, I based my rating on my personnel experience, I hope others have a better stay.
- Official Description (provided by the hotel):
- Nestled in the heart of North Jakarta's strategic area, Grand Whiz Kelapa Gading a four stars hotel features a homey atmosphere within the convenience of the city's great amenities such as business district, elite neighborhood, shopping malls and other commercial hubs. ... more less
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