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“Good place for stay, Poor service..” 3 of 5 stars
Review of Hotel Novotel Jakarta Gajah Mada

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Hotel Novotel Jakarta Gajah Mada
4.0 of 5 Hotel   |   Jl Gajah Mada No 188, Jakarta 11120, Indonesia   |  
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Ranked #32 of 332 Hotels in Jakarta
Bandung, Indonesia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Good place for stay, Poor service..”
3 of 5 stars Reviewed August 13, 2013

Stay there for 2 days for holiday, the rooms were clean and comfortable. The staff is friendly and helpful. We had breakfast and buffet buffet twice, and the food was really good, but the service was very slow. One thing, they never refill the empty food, their manager on duty never came up and do nothing. The gym was cool, but there was no air conditioner in the gym, so it was very hot. The swimming pool was very acid, they put a big ammount of chlorin, so I have to use my swimming goggles, otherwise my eyes would turn red. The changing room was excellent, there was sauna and steam free of charge.
My first night wasn't really good, I couldn't sleep very well because they didn't change their extra pillow sheet , so it was very stinky. So I requested to change the sheet the next day, luckily , they changed it, or i couldn't sleep again. And they didn't have stock for the bath gel, the housekeeping said they would give the bath gel later, but we have to use soap till check out. That was shameful.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 8, 2013

The hotel is spanking new: rooms were clean, comfortable, modern. The lift was a little slow plk&&&but it isn't a deal breaker by any means.

The staff hired were properly trained and I believe, more than that, naturally hospitable people. There are things you would be hard pressed to train unless you have a big budget. The level of detail and care taken by all the staff we had encountered was more than impressive. One morning, we were served coffee without milk. My companion decided to pop over to the breakfast buffet to get some but he was stopped by one of the waitresses who said that that milk was cold and not entirely suitable for his hot coffee. She invited him to take a seat whilst she got some proper hot milk. It's a small detail but gives you an idea about the service provided.

The location is central in that the hotel is found on a main road albeit not the most desirable part of town. However, if you either drive or cab it to your destination, then, it really shouldn't matter as security seems quite sufficient.

Stayed July 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2013

Stay there for 2 weeks for business appointment, being staying there several short period (1-2 days). During check in, paid 14 days stay full amount by 1 debit card and the counter staff requested for deposit. I pass them another debit card and was told that my debit card is not usable and ask to pay cash instead for deposit (around 7 million IRD). When I not able to place cash as deposit, the counter staff said that they will lock the mini-bar and all other facilities I use will have to pay cash.
Few days later, when I’m using the tap water, found that the water is not so clear as before. But did not really bother as the colour of the water not that rusty at that time. 2 days after this incident, when I turn on the tap, rusty water is flowing down despite keep the tap flowing for 15-20 min. I requested to change a room and check out the following day before my scheduled check out date.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 30, 2013

Hotel Novotel Jakarta Gajah Mada

We stayed here one night before leaving to Bandung the next day.
We have chosen this hotel for the location, the hotel is close to Gambir Train Station, 10min drive even with traffice jams.
The spacious and immaculate room had a nice view of Jakarta (11th floor). Despite the fact that our room was located on the street side, we had no noise whatsoever from the busy streets.

The reception and staff were very friendly, attentive and helpful. Since we ourselves could not buy a train ticket online, the reception lady on the presidential floor did it for us, we found this a very nice touch.

The breakfast buffet was good, only remark here is that the service was very slow. The bar inside the hotel should also serve real fresh juices and maybe have a small bar outside.
 
The hotel has a very good price / quality ratio.

We would like to thank everyone to give us a pleasant stay.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Jakarta Gajah Mada

Address: Jl Gajah Mada No 188, Jakarta 11120, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 332 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Jakarta Gajah Mada 4*
Number of rooms: 230
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