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“Average stay for money ” 3 of 5 stars
Review of Grand Mercure Jakarta Harmoni

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Grand Mercure Jakarta Harmoni
5.0 of 5 Hotel   |   Jl Hayam Wuruk No 36 37, Jakarta 10120, Indonesia   |  
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Hotel amenities
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Grand NYE's Package
Ranked #27 of 332 Hotels in Jakarta
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
“Average stay for money ”
3 of 5 stars Reviewed August 10, 2014

Just average during our stay in Jakarta. Stayed just one night, neighbourhood around not great and the double rooms was tired. Good night sleep in the big bed and breakfast was good too with excellent selection of local cuisine along with cereals and eggs etc

Stayed September 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 18, 2014
Dear Mr. Jpheywood,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for taking the time to give us the feedback during your stay in our hotel through Tripadvisor.

We are glad that you enjoyed our room with comfortable bed as well as our buffet breakfast. Our hotel is located in the one of busiest street in Jakarta; however it is strategically located between central business district and shopping center area and easy to be accessed from all direction. We wish you will have the opportunity to stay in our hotel again to enjoy other hotel facility.

Once again thank you for giving us your feedback, we look forward to welcome you again as our guest in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
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    13
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2014

I am member of accor card and i was visit this Hotel with my husband and our little kid (less than 2 yr old) during eid-fitr holiday period and our little girl like this Hotel very much... We stay here after we come back from our holiday in Bogor and to have relaxing time due to our maid and nanny not come back yet from their day off..

Room was OK, clean, air cond is in good condition (Jakarta is hot and makes this Air cond condition very important for me), room had enough light (not too dark)... Staff are very friendly and helpful (start from check in until check out all is going well).. Room price they offering was very good because on that moment there was a promotion if use credit card from some bank you will get the discount...

Breakfast is ok, offering quite many choice of food but if you stay 3-4 days maybe you will getting bored with the food because day 1 and 2 they have quite the same typical food to offered.. But for me are very OK because my lil girl like the food and eat the breakfast (sometime she refuse to eat and have no breakfast only her milk but 2 days in there, she ate the breakfast)..

Pool is open air and for me is so so but my lil girl loves it.. For my husband the water is too cold even he take swim on afternoon at 2.30 pm and on that time was very hot weather but the water inside the pool is so cold... I am not take a swim and waiting in pool side is not comfortable because quite a lot mosquitoes...

Overall my family holiday in here is very nice, enjoyable and definitely will come back again in other holiday occasion because my lil girl said she want to stay again in the future on the day she said goodbye to the room we had stayed..

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 14, 2014
Dear Mrs. Katie1611,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for spending some of your precious time to share your detail experience during your recent stay to Tripadvisor reader.

We are honored to read such valuable feedback from our customer. It is much pleasing that your experience during your stay was met your expectation. The hotel had amplified its effort in providing high standard of service in all departments’ competency level. We are pleased that all of them are bearing good results based on your sincere comments given.

We noticed that you still found some area did not meet your expectation especially related to the breakfast menu selection and swimming pool area. We realize that the period of your stay was “Idul Fitri” season when we served the breakfast based on “Idul Fitri theme”. We hope you will have the opportunity to stay again with us in the near future and enjoying other breakfast menu selection

Once again thank you for sharing your experience through Tripadvisor reader and we look forward to welcome you and your lovely little girl to our hotel in the near future.

Best Regards,

Engkun Kurnia
General Manager
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Pavia, Italy
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 28, 2014

The hotel has a modern style. The staff is extremely helpful. We staid there for one night and we had also the breakfast, very nice with a large variety of choices. The room service is good value for a 5* hotel.
If you are seeking a corner of peace in Jakarta this is a very good option!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 5, 2014
Dear Mr. Gio-Jacopo,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for spending some of your precious time to give us your feedback through Tripadvisor.

We are honored to read such valuable feedback and glad both of our service and hotel facilities have impressed you. It is much pleasing that your experience during your stay was met your expectation. Please note our appreciation of your comments which encouraging the Tripadvisor reader to choose our hotel.

Your future arrival is truly awaited.

Best Regards,

Engkun Kurnia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bussum
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 26, 2014

This hotel is a safe choice if you need a hotel in Jakarta. We needed a hotel in the area of the Gambing train station, this hotel is ideally situated. Service is good, staff is very kind and helpful, the rooms are large and clean. The breakfast buffet was excellent.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 5, 2014
Dear Ms. Sophie70Bussum,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for sharing your experience during your stay in our hotel through Tripadvisor reader.

We are glad to learn that our location is an advantage you could benefit from and our room and its facilities have impressed you. We always try to give the best service to our guest to meet their expectation. The buffet breakfast has various of different menus in each day, we hope you will get the opportunity to stay with us again and enjoy our buffet.

Looking forward to welcome you back to our hotel in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2014

amazingly helpful staff, amazing breakfast, really clean room. Only let-down is location - only way to get around is taxi or local bus. Would go there again though. Swimming pool and gym also in top condition.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 5, 2014
Dear Mr./Ms. JMaff10,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for your recent stay and taking some of your precious time to give us your feedback through Tripadvisor.

We are delighted to know that you were pleased by our service and the hotel as well as its facilities. The hotel had amplified its effort in providing high standard of service in all departments’ competency level. We are pleased that all of them are bearing good results based on your sincere comments given.

Do rest assured that we will continue to work hard to ensure that our guests get the wonderful time spent here at our hotel. Looking forward to welcome you again as one of our guest in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

First time to stay here for 2 nights i was suprised for the hotel services. EXELLENT !!! They celebrated my Birthday with giving me complimentary birthday cake and also Birthday card with all of staffs signature. Very impressive . The young lady who delivered the birthday cake to my room also nice and friendly. Her name's Wira. Thank you Wira :) . Hotel was nice as well. Comfortable room and nice bathroom desain. Will staying here again . Very recomended.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, July 23, 2014
Dear Mr. Sumartio S,

Greetings from Grand Mercure Jakarta Harmoni!

Welcome to Grand Mercure Jakarta Harmoni and thank you for sharing such valuable feedback through tripadvisor.

We are delighted to know that you were impressed by both of staff service and hotel facility. It is much pleasing to see that your experience during your stay was met your expectation. We always try to give the best service to our guest to make their stay enjoyable and memorable; one of them is giving our personal touch by surprising them on their birthday. We will inform your appreciation to our staff, Wira. We believe she will be glad knowing you were satisfied with our service. We also would like to thank you for recommended our hotel to tripadvisor reader.

Looking forward to welcome you back to our hotel in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Jakarta Harmoni

Address: Jl Hayam Wuruk No 36 37, Jakarta 10120, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 332 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Jakarta Harmoni 5*
Number of rooms: 483
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