We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible Location. Incompetent Management” 2 of 5 stars
Review of Mercure Jakarta Simatupang

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Mercure Jakarta Simatupang to your Saves list
Mercure Jakarta Simatupang
4.0 of 5 Hotel   |   Jl. R.A. Kartini No. 18 | Lebak Bulus, Jakarta 12440, Indonesia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #39 of 345 Hotels in Jakarta
Singapore, Singapore
Top Contributor
320 reviews 320 reviews
151 hotel reviews
Reviews in 119 cities Reviews in 119 cities
359 helpful votes 359 helpful votes
“Horrible Location. Incompetent Management”
2 of 5 stars Reviewed January 15, 2013

The location of this hotel is horrible. It is located in front of the highway in the middle of nowhere, with nothing around. As traffic is horrible in jakarta, it takes forever to go anywhere from here. Walking distance there is only one basic mall, 10 minutes away, but the way is badly paved and dark at night, and this is not a very safe area after dusk.

The swimming pool area doubles as lounge bar, so it closes at 6 pm. It is just a small pool and a hot spa, enough to relax, but management is so poor that they failed to understand that the only people staying here are those with business in the area, and those people will come back to the hotel normally after 6, a time at which they cannot use the pool because "it may offend guests of the lounge bar". Bear in mind that the lounge bar has virtually no clients, as nobody will bother going to this location and the prices are high.

The hotel is rated and priced as 4-star but it is really a 3.5 star, a little overpriced. The staff is very nice, as is mostly the case in Jakarta.

Room Tip: Unless you have business very nearby, trust me, do not stay in this hotel.
See more room tips
  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review, January 18, 2013
Dear Guest,

Warmest greetings from Mercure Jakarta Simatupang!

Thank you for staying with us and taking the time to write this review.
The hotel is located in the south Business District next to the outer ring road. A growing numbers of international oil and gas companies surround the area, and I believe that this is relatively safe and secure environment. Concerning opening hours for the pool located on the sky bar, we try to accomodate every guest and coordinate security and disturbance by closing and opening hours.

Please accept my apologies if we did not inform you a proper way. We will take note on the concerns raised and try to improve the matters to develop an exceptional stay experience for all our guests.

Sincerely yours,

Gilles Tressens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

195 reviews from our community

Traveler rating
    43
    102
    42
    5
    3
See reviews for
27
20
11
115
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2013

I and my family Luggage here with 3 rooms for one day in December 2012, the design of this hotel was unique and captivating from the elevator to the room, especially for the bathroom, I really like it, very fast wifi, spacious parking area, location close to Carrefour or Poin square as alternative places to shop and eat

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review, January 6, 2013
Dear reviewer,

Warm greetings from Mercure Jakarta Simatupang!

I would like to thank you for your great feedback of your recent stay at Mercure Jakarta Simatupang Hotel.

The team and I are so excited to learn that our guest has a great time and enjoyable stayed with us. It is an honored to be able to give our best service and distinctive experience to you and family while you were staying with us.

It would be our pleasure to welcome you back to Mercure Jakarta Simatupang Hotel in the near future.

Best regards,

Gilles Tressens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Jawa Barat, Indonesia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

I was stay in mercure simatupang , when its a long weekend, but i had a promotion rate :-)
The room design was great. I loved the tranparant bathroom, side by side with the bed. It feels it has a lot of space, in a simple room.
The people are very kind. Please continue this hardwork :-)
Theres a whirlpool, so when it rained, i choose the whirlpool rather than the small swimming pool
What i didnt like is, the variety of the breakfast. I think i will have more variety of food in 3 star hotel

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review, January 6, 2013
Dear reviewer,

Warm greetings from Mercure Jakarta Simatupang!

I was very pleased to read your comments in the review as It is always a pleasure to read constructive comments for the betterment of our operation.

Mercure Jakarta Simatupang as a brand new hotel are in constant pursuit of excellent, we will try to improve our services and facilities to meet your every expectation

We hope you will see the improvement and enjoy your time with us in your next visit.

Best regards,

Gilles Tressens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
4 of 5 stars Reviewed December 23, 2012

I have just spent three weeks staying at this hotel! It is a new, modern, clean hotel located adjacent to one of the major toll roads in southern Jakarta (this is a major plus when you seen the traffic on the roads!!). I had one of the slightly larger corner rooms which gave me plenty of space to spread myself out for the period of my stay. The room was very nicey furnished and a very pleasant sanctuary while way from home. The staff were absolutely excellent - very friendly, very helpful, and with a significantly greater command of English than my paltry attempts at Indonesian!! The food in the restaurant was very good - whether it be from the buffet, or from the a la carte menu. There was always something there that to tempt diners. I particularly liked some of the different buffet themes - pasta, seafood, Japanese etc - that the chefs would cook to order in front of you on the stoves behind the servery. Very fresh, very hot, very tasty.

Within a few minutes walk are several local shopping alternatives, including restaurants, supermarkets, specialty stores etc. These are well worth the walk to sample some of the local lifestyle and gather an additional cultural perspective.

I have stayed in several hotels in South Jakarta but will return to the Mercure, by choice, again in ealrly 2013

Room Tip: One of the corner rooms away from the street front - the corner rooms are bigger and the back corner...
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review, January 3, 2013
Dear Mr. Jeremy,

Warmest greetings from Mercure Jakarta Simatupang !

Thank you for your wonderful and kind word. It is a pleasure for us to know that guests feel at home in our Mercure Jakarta Simatupang Hotel!

It was a pleasure to have you as our guest. The whole teams sends their heartly regards to you and we hope that we will have the pleasure to host you soon again in the near future.


Best regards,

Gilles Tressens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
69 reviews 69 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 10, 2012

This property opened recently (October 2012) and is one of the few hotels of this standard in South Jakarta. The staff are very courteous and helpful, the rooms are comfortable (if a little minimalist for my liking) and the restaurant has a nice mix of Asian and Western foods.

There are a few teething problems eg my first night was disturbed by some urgent renovation work and they missed my wake-up call but generally very good.

There is a Carrefour supermarket about ten minutes walk away on the other side of the road (much more useful for the traveller than the large Hyper mall next door), which also allows those new to Jakarta to experience a little bit of life at street level.

A few things as ever to be careful of;

- It's definitely worth having a guaranteed reservation as the hotel is generally very full (they had me down for the wrong day so my original was cancelled);

- The swimming pool is very nice but is really just for lounging in with a drink as opposed to doing laps; and

- Being in South Jakarta, getting here from the airport during the day takes at least two hours, so be prepared!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review, December 18, 2012
Dear Reviewer,

Warmest greetings from Mercure Jakarta Simatupang Hotel !

Thank you for your kind words about our staff, which we are delighted to hear.

I was very pleased to read your comments in the review as It is always a pleasure to read constructive comments for the betterment of our operation. Mercure Jakarta Simatupang as a brand new hotel are in constant pursuit of excellent, we will try to improve our services and facilities to meet your every expectation

We hope you will see the improvement and enjoy your time with us in your next visit.

Best regards,

Gilles Tressens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 9, 2012

We stayed here for one night to celebrate my husband's birthday.This is a new hotel (open on Oct 2012), so all the stuff are still very good.The room is big enough.the located is strategic,near to supermarket and mall.but the traffic is very bad in the afternoon.the food is good,it has variety menus.and the pool is very nice.although its not very big,but enough for my son.he was very happy to swim here.it has 1 pool and 1 jacuzzi.all the check in and check out process are very simple and the staff are polite and helpful.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review, December 18, 2012
Dear Mrs. Ina Santoso,

Warmest greetings from Mercure Jakarta Simatupang Hotel !

Thank you so much for your review and your kind words. We are happy that you and your family enjoyed your stay with us and that you had good experiences with our staff! It is our goal that all our guests leave with a smile.

We would be pleased to welcome you again during your next stay in our Hotel.

Best regards,


Gilles Tressens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

Excellent service with outstanding staff. Outstanding meals and restaurant staff. Reasonable cost with excellent value for the dollar. Shouldtravels take me to Jakarta again I will utiilze this excellent hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review, December 4, 2012
Dear Mr. Paul H,

Greetings from Mercure Jakarta Simatupang Hotel !

I would like to thank you for staying with us and for the excellent comment about our Hotel.
Mercure Jakarta Simatupang as a new hotel will working really hard to achieve perfection for service and facilities.

We hope you will have the opportunity to visit us again in the future, it will be our pleasure to show you more of the hotel's facilities.

Best regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mercure Jakarta Simatupang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Jakarta Simatupang

Address: Jl. R.A. Kartini No. 18 | Lebak Bulus, Jakarta 12440, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 345 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Jakarta Simatupang 4*
Number of rooms: 232
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Hotels.com, Orbitz, ACCOR and Despegar.com so you can book your Mercure Jakarta Simatupang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Jakarta Simatupang, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.