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“OK Crowne Plaza - but....” 3 of 5 stars
Review of Crowne Plaza Hotel Jakarta

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Crowne Plaza Hotel Jakarta
4.5 of 5 Hotel   |   Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia   |  
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Ranked #80 of 309 hotels in Jakarta
Norman, OKI
Top Contributor
67 reviews 67 reviews
59 hotel reviews
Reviews in 41 cities Reviews in 41 cities
69 helpful votes 69 helpful votes
“OK Crowne Plaza - but....”
3 of 5 stars Reviewed February 2, 2013

I stayed at the CP for 5 nights. Check in was effecient and I was upgraded to a king suite with lounge privilages on the 19th floor due to priority club status.

First the room - the one I stayed in was very nice. It did have the old wall paper and old style furniture, but other than that it was great. NIce bathroom, great bed, etc.

I ate at both the 19th floor and the 2nd floor buffet for breakfast. Prefer the 2nd floor as it has more variety. The 2nd floor Beranda is spacious and even through there were a lot of people a couple of mornings it was never crowded. The lobby area bar is very nice and relaxing. There is also a dance club on the first floor which was interesting but empty the one time I stopped in.

Staff we very friendly although as most everyone has mentioned in the reviews, service can be hit or miss and sometimes slow.

My room was on the 18th floor facing the back of the hotel and the mosque and traffic noise was not a problem. Note sure what happened to the tennnis court back there but it looks like the area has been taking over by the locals.

From the pictures on the web site i was looking forward to the gym area. It was disappointing as the gym is relatively small, crowded with equipment and not a lot of room to use it, TVs are blaring, and the aerobics classes are in an open area so there is a lot of noise - even through earbuds. The men's locker room is small, cramped, not enough benches, and looks warn out. I changed the first time I was at the gym, but that was it.

My biggest complaint is the internet. At least on the 18th floor is was very hit or miss, and sometimes non-existent altogether. The room had a direct hardwire but it was not turned on. The lobby was the same way especially in peak usage times. This issue alone would keep me from returning to the hotel as I had a lot of work I had to get done.

Overall, although I stay loyal to the priority club brands whenever possible, I will stay somewhere else next time I am in Jakarta.

Room Tip: Probably want a room facing the back of the hotel away from the main street.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review, July 18, 2013
Dear bconwayOU,

Thank you for taking the time to review our property. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am truly sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions of the gym. I have taken note of your valuable comments regarding the internet service and we will use these to monitor and improve the quality of services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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330 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 31, 2013

With so many choices new hotels in Jakarta, I think they have to start refurbish to refresh the look and feel. Nice location as near business area, service is just ok. F&B was average. Will try other hotel next time

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review, February 4, 2013
Dear bmilt,

Thank you for choosing Crowne Plaza Jakarta whilst you were in Jakarta, and also your valuable feedback on our hotel. In fact refurbishment of hotel facilities are in the pipeline and we are also under repositioning stage for a fresher look and service behavior.

Hotel location is certainly one of our strengths as we are strategically located in the business district close by to convention as well as entertainment centers. Meanwhile, our FB (Food & Beverage) department is continuously evaluating & improving our menu selections to accommodate hotel guests from different nationalities and preferences.

Again, thank you and we certainly hope that you will return to our hotel on your next visit. We look forward to welcoming you again in the near future.

Sincerely,
On behalf of Crowne Plaza Jakarta Management.
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Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 31, 2013

I stayed in Crown Plaza late January and followings are my comments:-

- the environment looks and smells old although that have tried to refresh the air by aromatic refresher but the smells are sometimes during the day or night gets very strong in the room

- hotel is located on a side of road that is normally facing heavy traffic; the other side has a smoother traffic

- there are heavy security guards when you are getting into hotel and also by elevator

- the quality of food in the Resuraunt is low considering the amount of dollar they charge. I ordered an Australian steak and it came very hard and difficult to eat. Same experience with bread for dinner and breakfast.

- toilet and bath was just as good as a 3 or 4 star hotel, although I was upgraded automatically upon arrival to a higher class of room.

- the quality of bed and mattress was ok.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review, February 5, 2013
Dear Farzad J,

Firstly, thank you for staying at Crowne Plaza Jakarta and taking the time to share your comments regarding your stay experience. Your comments are certainly valuable for us and we have conveyed your comments to related departments for improvements and necessary measurements.

Being located in the center of Jakarta, heavy traffic is unavoidable particularly during morning and evening rush hours. Accordingly, for guests conveniences we provide alternative access at the back of our hotel which is accessible for vehicle on weekdays and for pedestrian on weekends only.

Safety and security of our guests are our main concern and for these reasons we have security procedure in place. However, we have devised the procedure in such a way that it will not interfere our guest comforts.

Once again thank you and we hope to have another opportunity to welcome you back to Crowne Plaza Jakarta in nearest future and have a pleasant stay.

Sincerely,
On behalf of Crowne Plaza Jakarta Management.
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Tokyo, Japan
Top Contributor
62 reviews 62 reviews
49 hotel reviews
Reviews in 42 cities Reviews in 42 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 19, 2013

I stayed for a business trip. The hotel lobby promisses a bit more than the rooms can deliver. But still it is clean and spacious.
The location is convenient from a position, still the chaotic Jakarta traffic makes it of course difficult to go anywhere by car/taxi.
Coming from the value/money perspective the hotel is good.
The staff was always helpful and the stay was good.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review, January 22, 2013
Dear Pannonians,

We would like to thank you for your feedback during your stay at Crowne Plaza Jakarta as well as compliments in regards to our location, room, etc.

Your valuable feedback on our hotel will certainly motivate us to make improvements and provide better services for our guest.

Once again, thank you and we hope Crowne Plaza Jakarta will still be your preferred hotel when visiting Jakarta.

Sincerely,
On behalf of Crowne Plaza Jakarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 19, 2013

Stayed in deluxe rooms for two nights, pricing pricey but comes with the service.
The rooms are well mantained and spacious. The food are delicious and aplenty.
located near shopping mall Plaza Semanggi and only setback near notorious Jakarta
traffic jams.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review, January 22, 2013
Dear Maiden0422,

Thank you for your recent stay and sharing your stay experience with Crowne Plaza Jakarta. We are pleased that you found our room, food location and its facilities meet your expectations. We took your input as a compliments and it will certainly motivate us to keep improving our facilities and services. We hope that your next visit will even more pleasant as the previous one.

Again, thank you and we would be delighted to welcoming you back in the nearest future.

Sincerely,
On behalf of Crowne Plaza Jakarta.
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Jakarta, Indonesia
1 review
3 of 5 stars Reviewed January 13, 2013

There is nothing wrong with this hotel, it is just tired. The staff are pretty good, some are more challanged with English than others but there are plently of staff on hand to help. They are friendly and "just" about attentive, sometimes I feel I am waiting just a bit long.
The rooms are just OK, the furniture is knocked about a bit and in some places the wall paper is stained or needs replacing the fixtures and fittings are chipped by funtional - it alljust OK. I did find the room a little dark even with all the lights on.
The breakfast is OK - apart from the hot buffet is at best warm, more often cold and if you are a full English breakfast person the range is limited unless you eat kidney beans, curried potatoe wedges and noodles with your eggs.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review, January 16, 2013
Dear P3ZQ,

Thank you for sharing your feedback in regards to our staff, rooms facilities, and breakfast selections. Your feedback are certainly valuable for us to make necessary improvements to meet guest satisfaction and we have conveyed about our staff attentive, rooms wallpaper, breakfast quality to the department concerned to be take action.

In fact, refurbishment of several hotel rooms, and facilities is already in our plan and will be in line with repositioning of our brand for a fresher and contemporary look of our hotel as well as a new service behavior.

Again, thank you and we look forward to welcoming you back to Crowne Plaza Jakarta with a better experiences.

Sincerely,
On behalf of Crowne Plaza Jakarta management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 10, 2013

We stayed at the hotel in December so the hotel was nicely decorated for Christmas, especially in the lobby area. Not a very big hotel but located in pretty strategic spot. Yes it is a busy place but I don't know a hotel in Jakarta which is located in area without traffic jams..... The hotel is right beside a shopping mall (I know better shopping malls in JKT) but it's ok to have a quick lunch/dinner. There are also a supemarket, bank & money changer in the mall. The staff was also very helpful. The only negative point we experienced is with the reservation. We booked the room via reservation central office and then phone to the hotel directly to confirm and gave credit card no. A week before arrival I checked the booking and was shocked that it was cancelled so I guess the person at front desk marked our credit cr only on paper and not in the system :( My advice do eveything via central office.

Room
You can see that the hotel is older but it is sill cozy and nice. We had 2 queen beds which is ideal solution for family with two younger kids. It was still spacious with the 2 beds. There is complimentary tea/coffee facilities and bottled water everyday. You get as well everyday complimentary English newspaper. There is a safe box. Bathroom is spacious as well.
We didn't get breakfast in the room price (which was a bit dissapointing considering the price of accommodation wasnot that cheap...) but we went once to have the breakfast The buffet variaty was wide from Asian till American, french pastry, fresh fruits, juices, etc. Taste wise it was ok, not too bad but also not so great.

Pool
The pool was big, the kids loved it. Around the pool are palm trees, really beautiful. Be prepared though that right behind the fence not far from pool area there are huts and people living very poorly and a mosque calling five times per day to pray. We didn't mind and still enjoyed it.

Restaurant
Tried dinner in the hotel once, had Indonesian fried noodles (and other specialities) and it was very nice. Unfortunately I can not say about the price, it was definitely overpriced. Actually it was for everything incl mini bar.

Room Tip: Ask for 2 queen beds if you're travelling with younger kids.
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review, January 16, 2013
Dear Attina15,

Thank you for your continuous support towards Crowne Plaza Jakarta and for taking your time to share your staying experience.

We appreciate your feedback on our hotel location, room, pool, restaurant, staff, as well as feedback for our improvements.

In regards to your reservation process, we will take necessary action to avoid this problem in the future. We advise you to book directly to our reservation staff and provide your credit card number to them or alternatively you may book through central reservation office in the same method as if you book through our reservation staff, so as your information will be properly recorded.

We sincerely apologize for the inconveniences and we look forward to welcoming you back to Crowne Plaza Jakarta in the nearest future.

Sincerely
On behalf of Crowne Plaza Jakarta management
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Additional Information about Crowne Plaza Hotel Jakarta

Address: Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Jakarta
#47 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Official Description (provided by the hotel):
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza

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