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“Not a bad midrange option” 3 of 5 stars
Review of Crowne Plaza Hotel Jakarta

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Crowne Plaza Hotel Jakarta
4.5 of 5 Hotel   |   Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia   |  
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Ranked #107 of 345 Hotels in Jakarta
Singapore
Top Contributor
114 reviews 114 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
92 helpful votes 92 helpful votes
“Not a bad midrange option”
3 of 5 stars Reviewed January 15, 2012

Good location at Semanggi junction, somewhat tired property in need of renovation. Arrived one evening after a very long day (full day in Jakarta plus travel from a regional country early that morning) to be told that despite my confirmed booking, due to a reservation systems glitch they could not honour my booking and would transfer me to another (local chain) hotel. Apparently several dozen guests were affected.

Despite my mobile number and email being in the booking, no attempt had been made to inform me of this during the whole day I had been in Jakarta. I refused to accept the offer of transfer as it was to a property that I am not personally familiar with (some hotels in Jakarta, even one or two prestigious ones, do not meet international safety standards for fire, gas leaks, etc), and after about 45 minutes of discussion with the duty manager, was given an upgrade to a very nice suite. Although the problem of my booking was eventually resolved to my satisfaction, it did involve a lot of hassle that could have been avoided if the hotel staff had bothered to inform me in advance of the problem with my booking.

This type of hassle is avoidable in Jakarta as there are a number of well-managed hotels with experienced staff.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Hyderabad, India
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 8, 2012

The Crowne Plaza Hotel Jakarta is a very elegant and cosy place. An appreciation for its staff’s sincerity and timely action for the redressed of all even minor complaints made our stay for nine nights in the hotel even the more enjoyable. The rooms are spacious and clean, also offered a bird’s eye year of its surroundings. The location of the hotel is also equidistant from all places of shopping and tourist importance. The stay is very much value for its money.

Room Tip: Higher floors are better
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 6, 2012

I was staying at Crown Plaza on New Year's Eve Nite. You can imagine how crowded and hectic it was. but amazingly, the staff looked so professional and full of smiles. their service really came from the heart. and for the room, it was clean and very spacious. my baby could play and run around. bathroom also big and clean. breakfast was okay, nothing really special. i would not mind staying in this hotel again. location very much okay, next to a shopping mall.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 28, 2011

This is a nice property located well, near enough to a mall and the Pasific Place by foot. ( longer by car as you have to loop the main road )

The rooms are large and have large bathrooms , but it is in need of a refurbishment

The AC in the lounge bar was not very effitive , the restaurant bar on the first floor is better

Service levels were good.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ampang
Top Contributor
119 reviews 119 reviews
53 hotel reviews
Reviews in 42 cities Reviews in 42 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed December 24, 2011

Stayed here for 1 nite for corporate dinner at Blowfish, on the opposite side of the road.

Staff was excellent during check-in & check out.

The hotel room was big enough for 2 adults and 1 kid.

The bathroom was spacious, and can possibly fit 2-3 persons. Water pressure was perfect, bathtub fits for 2 person, complete with shower.

Toiletries given was complete including razor kit. U basically dun need to bring anything else but yourself to this hotel.

Went to the spa to ask for services but there is some unfavorable smell at the reception counter but i guess it came from the poolside, or maybe the gym as the spa is by the poolside and attached with the gym facilities.

Didn't manage to go for the breakfast as I just had double cheeseburger at 4am :').

The hotel is less than 10 minutes from Sarinah (without traffic), approximately 30 minutes from the airport (without traffic), and other hot spots are all just within 30 minutes around this hotel (without traffic).

A great place to stay if you looking for some cozy city-breakaway with family or girlfriend.

Room Tip: Go for higher floors, u will see great view of the city, including the traffic jams, LOL!
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 24, 2011

First thing crosses my mind when I first step in the lobby was "this is grand"! We stayed from 17th to 19th December 2011. There was Christmas decoration around the lobby area. Superb and nice..
The bedroom is spacious and the bathroom is fantastically huge... We didn't have any problem staying there. Everything was working fine. The hotel is rather old and some upgrading will do it good BUT its still got the classy look though. This is one "grand old lady".
The breakfast is simply great...they got a wide spead of varieties...We enjoyed it.
The pool is clean and nice...kids loved it.
Location - It is situated next to Semanggi Plaza...just a 3 minutes walk away from the back gate. Lots of shopping, F&B outlets can be found...Convenient I would say.
Transportation - We can get cab easily from the hotel itself.
Service - Superb, very friendly and polite...just love it!

Room Tip: Higher floor is always better...will get a good view of Jakarta city.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Top Contributor
67 reviews 67 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 18, 2011

Very friendly staff, hotel in good location, bit tired though

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Jakarta

Address: Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Spa Hotel in Jakarta
#62 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza

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