Good location at Semanggi junction, somewhat tired property in need of renovation. Arrived one evening after a very long day (full day in Jakarta plus travel from a regional country early that morning) to be told that despite my confirmed booking, due to a reservation systems glitch they could not honour my booking and would transfer me to another (local chain) hotel. Apparently several dozen guests were affected.
Despite my mobile number and email being in the booking, no attempt had been made to inform me of this during the whole day I had been in Jakarta. I refused to accept the offer of transfer as it was to a property that I am not personally familiar with (some hotels in Jakarta, even one or two prestigious ones, do not meet international safety standards for fire, gas leaks, etc), and after about 45 minutes of discussion with the duty manager, was given an upgrade to a very nice suite. Although the problem of my booking was eventually resolved to my satisfaction, it did involve a lot of hassle that could have been avoided if the hotel staff had bothered to inform me in advance of the problem with my booking.
This type of hassle is avoidable in Jakarta as there are a number of well-managed hotels with experienced staff.
- Official Description (provided by the hotel):
- Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Jakarta
- Jakarta Crowne Plaza