I booked the hotel online through their website because I was arriving at almost midnight and my next flight was at 5.30 a.m. What a disappointment it was on arriving to find that it was closed for renovation. As they have accepted my reservation online and I have already paid, a security guard helped me to contact their staff who came down after a while. He told me that the hotel was under renovation because something collapsed and that they had booked me at another hotel. A transport will take me to the hotel. The transport took almost one hour to come. Another passenger who faced the same predicament went off without waiting and I saw from the list he was holding that they had 15 customers on their list to be relocated. Upon reaching the hotel, I was given a windowless room which if I had booked directly would have cost me only 1/3 of the price that I paid for the airport hotel. It was like a daylight robbery. If they know that they were closed for business, they should not accept booking or if they want to relocate, it should be of similar standard and not a budget or low cost hotel.
- Official Description (provided by the hotel):
- This property is currently undergoing renovation. Pending official re-opening date by the hotel management. ... more less