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“Excellent Hotel, one of the best” 5 of 5 stars
Review of Shangri-La Hotel Jakarta

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Shangri-La Hotel Jakarta
5.0 of 5 Hotel   |   Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia (Tanah Abang)   |  
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Ranked #4 of 329 Hotels in Jakarta
Melbourne, Australia
Top Contributor
118 reviews 118 reviews
56 hotel reviews
Reviews in 39 cities Reviews in 39 cities
187 helpful votes 187 helpful votes
“Excellent Hotel, one of the best”
5 of 5 stars Reviewed August 3, 2012

When: Stayed here for 3 nights. Couple on business. Not the first time I've been here.

First Impressions: Nice place. Security was very good, car searched. Greeted at the door by friendly staff and check-in was quick and efficient. Lobby is beautiful and a great place to meet friends.

Staff: Really great. Very friendly and helpful.

Location: Close to the city but far away from the airport (about 40 mins drive) due to Jakarta traffic (some of the worst in the world). Taxis were reasonable enough but make sure you get a Blue Bird or Silver Bird taxi (safest and they always use a meter). Nothing much around the hotel so you'll need a taxi to go anywhere. Lots of Shopping Malls close to the hotel.

Food: We only had breakfast here and they had a great selection of food (both western and local).

Room: Room was big and bed was comfortable. Tea and coffee was supplied and plenty of bottles of water each day. Aircon was good.

Bathroom: The shower was excellent with great water pressure.

Internet: Excellent, both wired and wireless available.

Amenities: Supplied shampoo and conditioner and decent quality. Good quality bathrobes also supplied.

Other: Very nice pool (which we didn't use). They also had a gym there. BATS Bar downstairs is good for a beer and some food. Bands play there each night and it's full of Working Girls if that's your thing. Lovely garden out the back beside the pool if you want some peace and quiet.

Summary - Excellent 5-star hotel. I've stayed there before and I'll stay there again. One of the best in Jakarta - and probably Asia.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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718 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 2, 2012

Good for business - excellent staff and friendly too- recognise frequent stayer - Golden Circle Jade member. Quite good security. Rooms nice - better amenities and rooms on the Horizon floor with dedicated check in and staff, fruit platter in room. Limited breakfast in the Horizon floor lounge but better breakfast downstairs - many many choices and pretty good food. Nice lobby lounge for a quiet drink. Great music in BATS. Hotel seems to be getting old but still nice. Not close to any malls - but you wouldn't want to walk anywhere alone, especially at night.Get a hotel taxi.

Room Tip: The Horizon Club floor has better rooms and dedicated staff, check in, and amenities. Free alcohol f...
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 1, 2012

Pros:
- Excellent service, food, facilities and security. Lives up to the brand name.
- Amazing buffet
- BATS bar downstairs is a jakarta classic. Go there when live bands are playing.
- Ideal for business travelers, though relaxing enough atmosphere for vacationers.

Cons:
-Only fault I find (and reason for the 4 rating) is that its getting pricey relative to other 5 stars in town.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 30, 2012

Having stayed a full week, I can vouch for the high quality of the hotel and the service. The large pool with zones for all is a highlight, as is the main restaurant with a huge variety of quality cuisine options every night. The ensuite bathroom was large with separate shower and bath that was very welcoming. The BATS bar takes some getting used to - a little too full and in your face of clientele not necessarily there just for the music and drink. Not really the sort of place where you just want to share a drink with a mate, or have a drink and watch some sport or listen to music.

My one security question regards the theft of 3 of my personal items which could have occured in my room whilst at breakfast on my check-out morning. I cannot prove this occured as my luggage was only out of my sight one other time (but with a trusted person), but I am deeply suspicious. And it is for this reason that I would feel uncomfortable staying at this hotel again.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVA2010, Manager at Shangri-La Hotel Jakarta, responded to this review, August 1, 2012
Dear LuckyLooch,

Thank you for your comments. We are sorry to hear about the security issue during your recent stay with us. Please contact me at patricia.muljadi@shangri-la.com so I can address this issue with you directly.

Warm regards,
Patricia Muljadi
Director of Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed July 29, 2012

From all top hotels in Asia I have to give the prize of friendliest staff to this one, amazing. Some really good restaurants are part of the hotel as well and the executive lounge is on good level as well. My Spa massage was nice standard of high quality.
The criticism I have to add are on the pool facilities. A 7 days long hours working construction of the hotel is not helped by a rather poor , old condition of the pool tales and equipment. Ok for a hop in on business trip, but really not great.

Stayed July 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 28, 2012

OK, firstly, the hotel itself is lovely and majestic but since we were due to be picked up early next morning at 6 am they were so disorganised at check out that they even forgot to pack the requested breakfasts for us two as part of the deal...
We checked out and were charged twice for a limousine service we had pre-paid in advance from Australia 4 months prior and also gave us ONE breakfast to take away to share...
Now, we had a 3-4 hour non stop drive to Carita to catch our boat to Anak krakatau and let's say we were pretty hungry and coffee deprived.
Over all, this hotel is not recommended for those that require speedy and efficient service as beneath the patina of ultra luxe there lies it's mediocrity.
All in all, we coped and moved on and as it was only one night we are cool with it, but be warned and make sure that you check out all the bills and arrange things way in advance to avoid any possible dissapointment and frustration upon check out.
Hope this helps.

Room Tip: Check out your bills thoroughly to avoid possible irritation.!!
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVA2010, Manager at Shangri-La Hotel Jakarta, responded to this review, July 30, 2012
Dear Valued Guest,

Thank you for your comments. We are sorry to hear about your check out experience during your recent stay with us. Please contact me at patricia.muljadi@shangri-la.com so I can address this issue with you directly.


Warm regards,
Patricia Muljadi
Director of Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 26, 2012

Great service, food, ambiance and security !
Very friendly staff all of them willing to assist you in any way possible.
Good advisers on local events, sightseeing, travel etc.
Outstanding live music at the Club BATS downstairs women every where, great fun
until 2am and after....as you wish.

Room Tip: Club level Mosque view !
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Jakarta
#4 Luxury Hotel in Jakarta
#5 Romantic Hotel in Jakarta
#6 Business Hotel in Jakarta
#8 Family Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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