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“Great service for business traveller” 4 of 5 stars
Review of Shangri-La Hotel Jakarta

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Shangri-La Hotel Jakarta
5.0 of 5 Hotel   |   Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia (Tanah Abang)   |  
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Hotel amenities
Special Price
40% off weekend stay
Ranked #7 of 345 Hotels in Jakarta
Certificate of Excellence 2014
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great service for business traveller”
4 of 5 stars Reviewed June 11, 2011

Stayed on club floor . Checked in early and checked out late. club floor staff handled this no problem. Club floor good for business. Club floor roooms due for a makeover, however they are still nice. Stayed recently at mulia hotel. Both hotels are excellent service, however i would go for shangri la due to better club floor size, facilities, nightly drinks .

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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804 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2011

The Hotel is conveniently located,Security seems apropriate considering situation in Indonesia.Rooms were neat clean,staff was cooperative and freindly.I stayed 3-4 times within a year. There is Variety of eating place inside the Hotel with diversified taste.

  • Stayed July 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed June 3, 2011

The hotel is a very spacious one and rooms are good. What I like most of this place is the staff. They treat you so well the word pamper is not sufficient. I would say they make you comfortable as you are at home.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, Massachusetts
1 review
5 of 5 stars Reviewed April 28, 2011

I like the hotel, for its ambience, after a full working day, arriving in the hotel created a sense of relieved for the lobby floor to ceiling glass facing to the garden

Avoid to travel in / out around 4-5 pm- the traffic in the city would be a challenge.

The Italian restaurant chef is a woman!! Oriana went to my table and dont mind to spend a few minutes to chit chat with me. A friendly lady.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 23, 2011

I do not need to add much to the already good reviews of this hotel. I have stayed at the Shangri La Jakarta probably 30 times in the last 10 years. It has consistently been an excellent hotel with great service, facilities, restaurants, and rooms.

Some of the rooms have been renovated, others (like the one I stayed in last time even though it was Club Floor) will need to be refreshed soon. But it doesn't really matter as an older room at the Shang is better than a new room in many hotels in town.

At times I get a suite and hold business meetings in my room with outside guests. Even though the business action in Jakarta has moved towards Pacific Place (and therefore the Ritz Carlton might be better located), none of my guests mind meeting at the Shangri La given its relative central location and okay access from Sudirman and the CBD.

For the worried traveler, security is fairly tight and taken more seriously than at many other hotels in town.

Really not much to add here and I can't really point at anything I don't like in this hotel. Totally a good choice for the high-end business traveler or for the occasional tourist who transits through town.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 13, 2011

I have stayed in the Shangri-La Jakarta more than 10 times in recent years. They are now refurbishing their Spa and gym area (should be finished per end of April 2011) but nevertheless this is an oasis of hospitality. The Satoo restaurant and Red (Italian restaurant) are amongst the best hotel restaurants in the world!

  • Stayed April 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cologne, Germany
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 6, 2011

Shangri-La had me when they offered us a free upgrade to an executive room. From then on everything was perfect - room, service, breakfast... only Jakarta traffic can be really bad around the Shangri-La.

Only downside: The staff outside really wants you to take a SilverBird which is simply a ripoff (except if you really need to use a mercedes). My recommendation: Express

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Jakarta
#6 Romantic Hotel in Jakarta
#7 Family Hotel in Jakarta
#7 Luxury Hotel in Jakarta
#9 Business Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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