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“Very helpful and friendly staff” 4 of 5 stars
Review of Mandarin Oriental, Jakarta

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Mandarin Oriental, Jakarta
5.0 of 5 Hotel   |   Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia   |  
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Ranked #1 of 345 Hotels in Jakarta
Male
1 review
“Very helpful and friendly staff”
4 of 5 stars Reviewed yesterday NEW

Very Nice Hotel and most of all, all members of staff were extremely nice and helpful. I cant forget Dewi Fitri Harvinda (Vinda) form the Mo Bar, did everything possible to make me comfortable in the Bar...specially the seafood snack.
Overall my stay was unforgetable and was mainly due to staff in all areas.
Jaleel/ Maldives

Room Tip: Ideal for business travel
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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730 reviews from our community

Traveler rating
    581
    124
    15
    5
    5
See reviews for
62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed yesterday NEW

We stayed for 2 nights last July 2014. It was a great stay.The room is very spacious. They gave our daughter a welcome gift (candy et very nice card). All staff is excellent.
The downside of this hotel is only the location. As Jakarta is not for pedestrian, so even if we want to visit the mall accros the hotel, we had to take taxi (and with the traffic everywhere)
The other downside is the restaurant and lobby. The food is great. Just the choice of the furniture does really fit for a 5* hotel

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed yesterday NEW

Friendly staff and good quality in general.
Swimming pool is always under maintenance, pretty annoying if you prefer a swim before starting work. This was quite disappointing, hope the hotel can improve in the future.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandung, Indonesia
1 review
5 of 5 stars Reviewed 2 days ago NEW

A hotel with an extremely excellent and genuine personalized service. A kitchen tour and club service were a remarkable experience led by sincere internal team. It must be a result of extensive investment in in-house training and experience. This was the right choice for our long and frequent stays.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review, yesterday
Dear MarcelinoRP,

What a nice review! At Mandarin Oriental, we invest heavily in training and development of all our colleagues with the aim of ensuring a one of a kind guest experience. We are grateful to have a fantastic team across all areas in the hotel. We will relay your words to the Club Lounge teams who are indeed doing a wonderful job. It is also nice to read that you were able to enjoy a special back of house tour. Thank you for acknowledging everyone's efforts. We look forward to welcoming you back to our hotel soon.

Kind Regards from Jakarta,

Christian Dolenc
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel is beautiful with a strategic location. Even though I was in for business but the hotel offers many cafes and facilities for relaxation and leisure. The rooms are spacious even for standard rooms. The hotel has a coiffeur with nail salon. The room service was very good. The location is ideal. This hotel has all a client will need for his personal satisfaction. The shop has a lot of items, the gym was really good with a lot of equipment’s, many pools for relaxation and I had memorable moment in their fantastic Spa.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review, 2 days ago
Dear Vumager,

Thank you for this nice review. We could not ask for a better location right in the centre of the city with easy access to the business district as well as a number of shopping malls. Our rooms are amongst the largest in the city and all offer unobstructed views of the famous landmark, Bundaran HI or the skyline. Needless to say that we will be sharing your compliments with the SPA and In Room Dining teams. All of us look forward to welcoming you back to Jakarta and the MO soon.

Best Regards,

Christian Dolenc
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was situated around the Bundaran HI, one of Jakarta landmark. But if you stayed here, limited choice or I will call it inconviniece to roam around by walking distance. So you will have limited place to dine. Bebek Bengil and Seribu Rasa you can reach but have to cross the the Jakarta traffic madness to Grand Indonesia Shopping Center. The hotel was newly refurbished few years ago but everything is small here. Except the lobby, everything on low ceiling - made it didnt have the grandness of a five star hotel. There is fine chinese and french restaurant and they made extremely good Cronuts (croissant donuts) - something I will always remember.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review, 2 days ago
Dear SA1710,

Thank you very much for taking the time to review your stay at Mandarin Oriental, Jakarta! The vast majority of our guests value and treasure the residential fell and privacy our layout offers, we appreciate however, that overall design aspects are a matter of personal taste. As you mentioned, we do offer a number of dining options within the hotel, namely Xin Hwa (Chinese), Cinnamon (All day dining) & Lyon (French) in addition to our pool side venue Azure. Your compliments on our signature cronuts are very much appreciated and we will share them with the pastry team. We look forward to welcoming you again on a future occasion.

Kind Regards from the MO team,

Christian Dolenc
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW

This hotel is excellent value for money.
The staff are very competent and helpful.
The rooms are clean, spacious and comfortable.
Checkin is fast and convenient.
Restaurant and food is very good.
The Gym is great.
Overall if you are looking for a hotel that will meet expectations in this price range the Mandarin Oriental Jakarta is a good choice

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review, 6 days ago
Dear Mandarin Oriental guest,

It is nice to read that all aspects of your stay exceeded your expectations and you had a flawless experience. Thank you for taking the time to review your stay. All of us look forward to welcoming you back soon.

Kind Regards from all the MO team,

Christian Dolenc
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Jakarta

Address: Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Luxury Hotel in Jakarta
#1 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Official Description (provided by the hotel):
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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