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“Great service and room, pool needs work” 4 of 5 stars
Review of JW Marriott Hotel Jakarta

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JW Marriott Hotel Jakarta
5.0 of 5 Hotel   |   Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia   |  
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Ranked #9 of 345 Hotels in Jakarta
Jakarta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great service and room, pool needs work”
4 of 5 stars Reviewed May 29, 2013

Stayed in the suite for my beau's bday. The staff were very nice tho it took the some time to get to a request. Room and amenities were nice and loved the club lounge. They let us hv a late check out till 3 and didnt keep calling to remind us like some hotels would. The pool meeds some work tho. Very bland and could use some greens and extra attentions. Breakfast spread was awesome.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, May 31, 2013
Dear Valued Guest,

Thank you for staying and celebrating your special moment at our hotel. We are glad to know that you had a fantastic stay with us and were happy with the hotel’s services, amenities and breakfast selection.

We appreciate your thoughts regarding our swimming pool area. We will certainly take it into our consideration for our future improvements, and possibly add more decorations around the area.

Once again, we appreciate your time and kind reviews. Please do not hesitate to contact us with any additional feedback and/or questions you may have at mhrs.jktjw.marcomm.exec@marriotthotels.com or +6221 5798 8888. We look forward to your next visit at JW Marriott Hotel Jakarta.


Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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533 reviews from our community

Traveler rating
    304
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Saint Paul, Minnesota
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 29, 2013

The service at this JW Marriott is impeccable. The gym is well equipped and the concierge service at the executive lounge is one of the best in Asia. I stayed here for 3 nights in May and truly felt at home. All of my requests were complied with in a timely manner and follow through without error. The rooms are a bit dated, but the price is reasonable and the location is central. On the other hand, depending on where you plan to travel to within Jakarta, I recommend selecting a hotel closer to your destination. Traffic and highway access from the Marriott can literally take hours...

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, May 31, 2013
Dear Valued Guest,

Thank you for sharing positive reviews of your recent stay at JW Marriott Hotel Jakarta. It is always great to hear such an excellent feedback from our guests. We are very pleased that services we provided as well as our associates hospitality were up to your expectations and able to make you feel at home. We would also like to thank you for your feedback regarding our guest rooms. I have conveyed your message to our management team and they are planning to renovate the guests’ rooms within the next years.

Please do not hesitate to contact us at mhrs.jktjw.marcomm.exec@marriotthotels.com or +6221 5798 8888 if you have any additional feedback and/or questions. We appreciate your time, and look forward to welcoming you back at our hotel.


Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed May 27, 2013

Its one good hotel with commendably good professional and hospitable staff. The elite room is comfortably big with ample consideration put into positioning every item in the room. Though I had a rather long stay in the hotel, but everyday was a good experience. The members of the house-keeping staff were professional, efficient and polite when doing their job.
COming to the food options, the varieties of Chinese, Japanese restaurants and then Shailendra providing a mix of Asian, Western and continental recipes, followed by Blu Martini which held great karaoke nights. Though the varieties of drinks in Blu Martini wasnt a great one, but the ambience was really great !
Security, in my opinion is a bit on the tighter side, but the politeness with which the security guards treats you, compensates it off.
In-room dining options are not that good, but the restaurants are open most of the time, unless you want to eat at 2 in the morning.

This was the 3rd Marriott hotel I stayed in, and currently in the 4th one, I can surely say that J W Marriott, Jakarta is way more guest-friendly than some ( if not many ) others.

Thanks for a great stay,

Room Tip: If you are on a business travel, check for packages that contain complimentary drops to your offices...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, May 30, 2013
Dear Valued Guest,

Thank you for sharing such thoughtful comments on services at JW Marriott Hotel Jakarta. We are very pleased to know that you had an excellent stay with us, and our associates were able to make you feel like home during your long stay with us. It is also great to hear that you had a chance to dine in at all our restaurants, and were delighted with the services we offered.

We appreciate your feedback regarding our drinks selection at Blu Martini and the quality of our in-room dining, as it is very beneficial to improve our services.

Please do not hesitate to contact us at mhrs.jktjw.marcomm.exec@marriotthotels.com or +6221 5798 8888, if you have any additional comments and/or questions. Once again, thank you for your time and we look forward to welcoming you back at our hotel.


Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bekasi, Indonesia
1 review
4 of 5 stars Reviewed May 26, 2013

For room facility, so standard as 5 star hotel, room cleanness also so so..... yet EXCELLENT in service; all STAFF are GREAT. Excellent meal with vary choices; Buffet as well as Chinese are great, yet we ordered 'fried rice' at Chinese, it was tasteless and the portion too small :((
We had company event here; the ballroom lay-out, facilities, etc are OK.We have space at back stage to prepare; very comfortable to use and the staff were very cooperative. EXCELLENT for EVENT;)

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, May 29, 2013
Dear Respected Guest,

Thank you for sharing your recent experiences at our hotel. We are glad to know that your event run smoothly and happy with services we provided.

In regards of your dining experience at our Chinese restaurant, we do apologize that the food was not up to your expectation. I have conveyed your feedback to our Food & Beverage team, and they are working to improve their service.

Should you have any additional feedback and/or questions, please do not hesitate to contact us at mhrs.jktjw.marcomm.exec@marriotthotels.com or +6221 5798 8888.We appreciate your time and look forward to your next visit at our hotel


Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 24, 2013

Spent a night in the Deluxe room. Big room size, old fashion but refurbished before with outstanding bathroom. Big bathtub. Excellent service from all staffs from front office, security, housekeeping until F&B staffs. Too many security checkpoints, but no complaints - it's for our safety.
Wide spread of breakfast! It's really wide.. I could easily say over 30 hot dishes there from local, western, indian, chinese, japanese, korean. But the best part would be the pastries.. it's really delicious. I wish I had bigger tummy to have it all.
Tried the room service - half spring chicken.. but the portion is just too small with 5 small slices of potato.. could improve on this. Overall.. really enjoyed my stay and will come back again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, May 28, 2013
Dear Respected Guest,

Thank you for taking the time and sharing excellent comments on our services. We would also like to thank you for your understanding on the hotel’s security procedures, as it is our priority to keep our guests and associates safe. We are delighted to know that you had a great stay with us and pleased with our staff services to our food quality. In regards of your feedback on our Room Service, we are sorry that your order did not meet your expectations. We appreciate your valuable feedback as it is very beneficial for us to improve our service.

Should you have any additional feedback and/or questions, please do not hesitate to contact us at mhrs.jktjw.marcomm.exec@marriotthotels.com or +6221 5798 8888. Thank you and we look forward to welcoming you back at JW Marriott Hotel Jakarta.


Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
1 review
5 of 5 stars Reviewed May 22, 2013

The J.W. Marriott in Jakarta is a GREAT place to stay, dine and feel good about yourself.The staff is always friendly, kind, and very helpful. I cannot say enough good things about the hotel and it's restaurant with it's excellent choice of foods. The Buffet brunch on the weekends is a great place to meet up with friends and family, I have often visited this hotel and it is worth a visit to enjoy.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, May 24, 2013
Dear Valued Guest,

We appreciate your time and excellent comments on services at JW Marriott Hotel Jakarta. It is great to know that you are always happy with services we provided as well as with the food quality at Sailendra Restaurant.

Please feel free to contact us at mhrs.jktjw.marcomm.exec@marriotthotels.com or +6221 5798 8888. Thank you and we look forward to your next visit.


Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ubud Bali
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

I stay for 1 night during business trip to Jakarta and found out this hotel via travel agent called KAHA Tour. My experience is the security is too tight but make me feel safe. The room is specious and the bathroom is great. My sleeping experience is the best due to the bed and the pillow is very comfortable and make me sleep well. Good location and great service. I recommend this place and I will be back very soon. Well done to the management.

Stayed May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review, May 24, 2013
Dear Respected Guest,

Thank you for sharing your experiences during your recent stay with us. We are pleased to hear that you enjoyed your stay with us and delighted with our room amenities in particular. We would also like to thank you for your kind understanding in regards of our security procedures, as our guests and associates safety is very important for us.

We appreciate your time and fantastic comments. Please do not hesitate to contact us at mhrs.jktjw.marcomm.exec@marriotthotels.com or +6221 5798 8888, if you have any additional feedback and/or questions. We look forward to welcoming you back at JW Marriott Hotel Jakarta.


Warmest Regards,

The Management of JW Marriott Hotel Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#4 Romantic Hotel in Jakarta
#9 Luxury Hotel in Jakarta
#11 Business Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 333
Official Description (provided by the hotel):
5- Star JW Marriott Hotel Jakarta set in the Golden Business Triangle of Mega Kuningan, near multinational corporations, embassies and shopping. Spacious guest rooms with plush new bedding, an executive level, lounge, meeting rooms. Dining choices of Sailendra Restaurant's popular buffet, open kitchen and live cooking stations. Asuka offers Japanese teppanyaki, robatayaki and sushi. Pearl Chinese Restaurant serves superb Cantonese cuisine. Onsite Alameda Spa, health club and pool invite a deeper sense of well-being. ... more   less 
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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