This Hotel located in the Area of Taman Wisata Jaya Ancol. Start from the main entrance we got very bad impression, the person how in charge in the entrance locket ask us to pay even we already got confirmation note from this hotel and we also attended an event that held in this hotel. it is not the matter of money but more of how do they treated the guest. i was arguing about that and the entrance men said "there is no aggrement between the mercure hotel with Taman Impian Jaya Ancol", what's an answer! it very weird if you have a property in one area an didn't have any aggrement with the area management. I forced to go to the hotel to make a complaint. in the front office, one of the front office officer named Ahmad met me, but he also did nothing even he wasn't make apology. He just say " This is a rule from the Management, and i am only a worker here, and i could do nothing to help you".
fortunately there was a Guest Relation Officer named Nuraini, that more helpful and handled my complaint. She gave me a note that explained the attendant of the event should not pay anything when they pass the Main Entrance of Taman Impian Jaya Ancol. I bet it was something Tricky here, the main entrance played to make money for them, or the Management of Taman Impian Jaya Ancol do it, so they will get double of the Income from the hotel and also from the guest. After i gave them the note, with no guilty feeling at all they allowed me to enter without paying. what's a hack! think about how many they will got from the guest who to polite to complaint. surely it is a kind of corruption!
The room was old, and not well maintained. the carpet felt dusty under my feet. the furniture was full with scratch and it need a renovation.
The Bathroom is small, but they provide a bathtub. there was many stain in the Bathtub and washing basin. and the the water tap is full with rust. the water also worst, it colored yellowish and the hot water did not flow constantly. there was no hot water between 5-6 am and 5-7 pm.
they provide a white towel but with many stain on it.
The service is terrible, i did not find any ACCOR HOSPITALITY in it. even the worker did not give any greeting when they pass by the guest. or Maybe the Word HOSPITALITY mean different for the Mercure Ancol, who knows!
The Breakfast was also Terrible, lack of varieties and they serve a low quality sausage, ham, and fruit. I found a rotten Salak in their fruit. what's a 4 star standart! the best thing in the Breakfast area is they provide a full automatic Coffe Machine.
The ACCOR Group should be Ashamed to run and have a property like this. it did not match any ACCOR Standart in anyway.
I will never recommend anyone to stay in this hotel. Stay away or you will regret it.
better you find another htel if you want to stay in Ancol area.
- Official Description (provided by the hotel):
- Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, ACCOR, Orbitz, Despegar.com, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Mercure Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercure Convention Center Ancol Jakarta Hotel Jakarta
- Mercure Hotel Jakarta
- Accor Convention Centre Ancol