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“Fun Place with some condition” 4 of 5 stars
Review of Mercure Convention Center

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Mercure Convention Center
4.0 of 5 Hotel   |   Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia   |  
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Ranked #146 of 357 Hotels in Jakarta
Jakarta, Indonesia
1 review
“Fun Place with some condition”
4 of 5 stars Reviewed January 3, 2013

In general we are very enjoy stay at Mercure Ancol.

Complaints of us are dirty hot water, so can not be used at all. And very unfortunate there is restrictions max only 2 towels per-room(not tolerance to be able to get an extra one).

Slides for the kids in the pool is not smooth and danger (we recommend using a tire kid size for slides that are also safe when slide and safe in the event of collision)

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, January 7, 2013
Dear Sir,

Warmest greetings!

Thank you for staying at Mercure Convention Center, Ancol - Jakarta with feedback given.

Kindly inform you that we are in the process of doing water maintenance, and this will be done very soon for your comfort in the future.

For other matters will be addressed to the department concerns for their follow up as well.

Thank you and Best Regards,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • English first
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English first
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 1, 2013

Very bad hotel ... Very dirty bathroom ... I think this hotel not quailify with the name mercure hotel. Only location is perfect and the one in only hotel at ancol hotel (seaside) with status 4 star hotel. I think this hotel need renovation total and make this hotel to resort hotel, because location is perfect.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, January 1, 2013
Dear Sir,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

We truly appreciate the positive comment given. To minimize the problem and the inconvenience, our hotel is in the process of doing the room renovation and water maintenance for your comfort in the future.

Thank you for the concern to this matter and the time spent in posting your comments for the chance given to us to be better in the future.

Look forward to your next coming to the property.

Best Regards,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 25, 2012

Room is a bit old adn A/C take long time to cool the room. Toilet also a bit smell and the drain is not very fast. The swimming pool has 2 giant slide (so can provide water park thrill for smaller children).

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, December 28, 2012
Dear Sir/Madam,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind review. I ensure you that this will be addressed to the department concerns for their thorough follow up and action.

Thank you and look forward to your next coming to the property.

Warmest,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 24, 2012 via mobile

The location was quite difficult to reach because I should entry the area of Ancol theme park which is I should pay for it.
The service was poor. I checked in at 4 o'clock in the afternoon because the housekeeping took to much time for cleaning up the room.
The water was unclean because they had trouble with the heater.
For all reasons above I think the rate is a little too expensive.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review, December 28, 2012
Dear Sir,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind review and suggestion given. I ensure you that this will be addressed to the department concerns for their thorough follow up and action.

Thank you for the time spent in posting your comments for the chance you are giving us to be better in the future.

Look forward to your next coming to the property.

Warmest,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Mercure Convention Center

Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Jakarta
#54 Spa Hotel in Jakarta
#77 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Official Description (provided by the hotel):
Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more   less 
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Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol

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