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Mercure Convention Center: Traveler Reviews

4.0 of 5
Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Hotel amenities
Mercure Convention Center
Ranked #71 of 239 hotels in Jakarta
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269 reviews from our community

    Trip type
Traveler rating
    39
    85
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Date Rating
Jakarta, Indonesia
1 review
“Poor or teribble”
1 of 5 stars Reviewed January 1, 2013

Very bad hotel ... Very dirty bathroom ... I think this hotel not quailify with the name mercure hotel. Only location is perfect and the one in only hotel at ancol hotel (seaside) with status 4 star hotel. I think this hotel need renovation total and make this hotel to resort hotel, because location is perfect.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask Ahidayat about Mercure Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review
January 1, 2013
Dear Sir,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

We truly appreciate the positive comment given. To minimize the problem and the inconvenience, our hotel is in the process of doing the room renovation and water maintenance for your comfort in the future.

Thank you for the concern to this matter and the time spent in posting your comments for the chance given to us to be better in the future.

Look forward to your next coming to the property.

Best Regards,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed December 31, 2012

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review
January 1, 2013
Dear Sir / Madam,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for the kind feedback given to us. We do understand your disappointment and to minimize the problem, our hotel is in the process of doing the water maintenance thoroughly for your comfort in the future.

Thank you and look forward to welcoming you back to our property.

Best Regards,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Jakarta, Indonesia
1 review
3 of 5 stars Reviewed December 30, 2012

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask Shintadebbie about Mercure Convention Center
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review
January 1, 2013
Dear Madam,

Warmest greetings!

Thank you for staying at Mercure Convention Center, Ancol - Jakarta with the positive feedback given to us. Yes, our hotel is in the process of doing the room renovation including AC reparation and water maintenance. For the cleanliness, I ensure you that this will be addressed to the department concerns for their thorough follow up and action as well.

Once again thank you for your attention to this matter and look forward to welcoming you back to our property.

Best Regards,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
“Good for vacation with family.”
4 of 5 stars Reviewed December 25, 2012

Room is a bit old adn A/C take long time to cool the room. Toilet also a bit smell and the drain is not very fast. The swimming pool has 2 giant slide (so can provide water park thrill for smaller children).

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review
December 28, 2012
Dear Sir/Madam,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind review. I ensure you that this will be addressed to the department concerns for their thorough follow up and action.

Thank you and look forward to your next coming to the property.

Warmest,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“This would be the last for me”
3 of 5 stars Reviewed December 24, 2012

The location was quite difficult to reach because I should entry the area of Ancol theme park which is I should pay for it.
The service was poor. I checked in at 4 o'clock in the afternoon because the housekeeping took to much time for cleaning up the room.
The water was unclean because they had trouble with the heater.
For all reasons above I think the rate is a little too expensive.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Iusprabowo for Jakarta
Ask Iusprabowo about Mercure Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review
December 28, 2012
Dear Sir,

Warmest greetings from Mercure Convention Center, Ancol - Jakarta!

Thank you for your kind review and suggestion given. I ensure you that this will be addressed to the department concerns for their thorough follow up and action.

Thank you for the time spent in posting your comments for the chance you are giving us to be better in the future.

Look forward to your next coming to the property.

Warmest,
Gloria Vera Kristie
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Convention Center

Also Known As:
Mercure Convention Center Ancol Jakarta Hotel
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol
Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Luxury Hotels in Jakarta
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Mercure Convention Center is the only International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20 minutes drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 4000 seating capacities. ... more   less 
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Mercure Convention Center
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