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“Refinement and elegance in a quiter corner of Jakarta” 4 of 5 stars
Review of Hotel Gran Mahakam Jakarta

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Hotel Gran Mahakam Jakarta
4.5 of 5 Hotel   |   Jalan Mahakam I No.6 Blok M, Jakarta 12130, Indonesia   |  
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Hotel amenities
Ranked #27 of 331 Hotels in Jakarta
Perth, Western Australia
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Refinement and elegance in a quiter corner of Jakarta”
4 of 5 stars Reviewed October 8, 2013

The Gran Mahakam is a luxury boutique hotel located in Selatan in south Jakarta close to the commercial district and many amenities and from design perspective, it has a classic European styled exterior. Internally, guests are met by extremely friendly and courteous staff within the elegantly furnished lobby area. The décor is further enhanced with a range of plants, shrubs and soft lighting so that the overall ambience is both warm and welcoming. The staff speak excellent English. My standard room on the fourth floor with a king size bed had a well-equipped bathroom, a comfortable king-sized bed; air conditioning and wi-fi which both worked well. My only surprise was the TV set which was smaller than one would expect nowadays and not flat screen! The room design overall was good with interesting ceilings and other design features which were generally reflected throughout the property. Breakfast in the Gran Café on the mezzanine floor was adequate with plenty of choice and very attentive staff. This was only a very short stay whilst on business but this is certainly a hotel which I would choose to stay at again when visiting Jakarta.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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247 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Bali
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2013

I had to go to Jakarta from Bali with a short notice and found this hotel being available - recommended by a friend who lives in Jakarta. Given the location is close to where our meeting was held (within 5-minutes of taxi drive), I was happy to find how close the hotel is to nice restaurants as well (just next door). If I need to go to Jakarta again, I will look to stay at this hotel again.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Williamstown, Australia
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

We stayed for 5 nights as part of a school trip to Indonesia, which was located nearby. This is a very comfortable hotel. Good security downstairs, lots of willing and helpful staff who can speak English, lovely elegant deco, excellent room with good wifi and air con, a Jakarta Post each morning outside the door, and very quiet. Breakfast had a huge range of food to eat and drink. There is a nice pool, and the location is good for nearby restaurants and a large shopping mall. Our only criticism was a mixup with our booking which specified two single beds; instead we got a double, and had to do a room change. Pricey, but worth it.

Stayed September 2013, traveled with friends
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malaysia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 28, 2013

the hotel has simple yet classic and contemporary deco. room was great. love the service and indonesian hospitality as usual. good WIFI coverage does not log off automatically. stayd connected as long as u are in room altho inactive. just a little on negative side is there arent sufficient plug points in room to when you need to charge gadgets. also no master switch to switch on/off lights at various points. would be more convenient if there is a showerhead with hose.

breakfast was good. the bed was fantastic. had a wonderful sleep! will definitely return.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 16, 2013

I like the decoration of this hotel. Very romantic for couples or honeymooner.
Good location for business & shopping.
Friendly staff.
Room was nice but the wall too thin coz i still can hear people talking in other room.
Has so many good restaurant around this hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bangkok, Krung Thep, Thailand
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 4, 2013

Location very good, general facilities very good, services in general very good, rooms comfortable except for the high bathtub you have climb over to have a shower. Master switch for lights etc is not well planned and the wardrobe door wont close to turn off the light so have to disconnect to get lights out to sleep. Comfortable bed, good pillows, good internet, small old TV - overall ok. Staff at reception poorly organised and work in "police state" mentality for checking out. I dropped my bags at 7.45 and told them my consumption from mini-bar and would be checking out after breakfast. came back an hour later to do final check out and nothing prepared, had to wait until the police inspectors checked mini-bar etc before could settle the check. The final bill was presented and reception staff had no change, so because I dared to pay in cash instead of let an Indonesian' hotel have my credit card I had to wait some more while they found some change. They couldn't find enough so they only gave me what they had and kept the difference. It wasn't much in money terms but it wasn't theirs to keep. My 3rd visit and stay at this hotel - and my last.

Room Tip: Ask for room not facing the roadway, the traffic is noisy and continuously honking and beeping horns...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
1 review
1 of 5 stars Reviewed June 15, 2013

I stayed in Gran Mahakam after reading some good reviews about it in Tripadvisor.
I booked for 7 days from 11 to 17June. I will not recommend this hotel to my company for the following reason. The never follow up on request, they do not know how to handle guest grievances except to just say sorry and go on their way.
Upon my arrival I found that the room I was given was far from the lift and wanted a room change. I did it twice for the first 2 days but no follow up from the staff. So I kept give up and just stay put in the room they assigned me. 5 days into my stay and having an important meeting the next day, I was not able to sleep as the there was an event with loud playing music just below my room (I am on the 3rd floor while the ballroom was directly below me on the 2nd floor). Call the manager, Erik, who did not and was not able to take any initiative but only to say sorry. And I thought sorry was the hardest word to say. He told me the band will stop by 10pm, which coincidently another manager, a lady told me will stop by 9pm. Erik left without offering any solution but to change my room, which coincidentally was what I wanted when I check in but no one follow up on it. Since I will be staying for one more night and hate packing and unpacking again, I declined his belated offer. My advise to anyone who wanted to stay is, stay if you do not forseen any problem arise during your stay (sarcasm). But if you must stay do not accept any floor lower than 5th floor to get a quiet room. I find it a disappointment that a grand hotel like Gran was not able to to handle a simple guest request and not able to make any service recovering to appease their guest. I for one had tried the hotel and would not be coming back as I have far better choices with far better location than Gran Mahakam.

Room Tip: Do not accept any room on the 3rd floor as it is directly above their outlets and function rooms.
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Gran Mahakam Jakarta

Address: Jalan Mahakam I No.6 Blok M, Jakarta 12130, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #27 of 331 Hotels in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Gran Mahakam Jakarta 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
This European-style luxury Sofitel Gran Mahakam is located in the main residential area of South Jakarta, just a few minutes from the central business district and Block-M shopping area. All rooms, suites and apartments are exquisitely and elegantly furnished. The hotel offers an extensive range of 5-star recreational facilities and can make special golf arrangements for guests. Relax in the intimate ambiance of this elegant boutique hotel, where you will receive a personalized, unique service. ... more   less 
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