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“oranged out!” 5 of 5 stars
Review of HARRIS Suites FX Sudirman

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HARRIS Suites FX Sudirman
3.5 of 5 Hotel   |   Jl. Jenderal Sudirman - Pintu Satu Senayan, Jakarta 10270, Indonesia   |  
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SMART Business Package
Ranked #24 of 323 Hotels in Jakarta
West Yorkshire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“oranged out!”
5 of 5 stars Reviewed November 26, 2012

One night stay in the Harris! Easily located in the FX Mall. Pleasant, helpful staff. Room themed on the colour orange. One word to describe the room,,,EXCELLENT! Spacious, multi-channel TV, very good bathroom, spotlessly clean! Nothing to complain about! Worth every penny!

Room Tip: ask for a kingsize bed
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, December 20, 2012
Dear Valued Guest.

Thank you for choosing HARRIS Suites fX Sudirman, during your stay in Jakarta. We are very glad to read that we reached your expectation on our hotel. You can be sure that your comments have been a source of motivation for all the team to always positively surprise during your stay with us.

We are looking forward to welcoming you back.

Harrisly Yours,

Sebastien Andre
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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298 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Vienna, Austria
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 25, 2012

Location with direct connection to shopping mall is good. Rooms modern and bright, my room on 46th floor had a nice view.
Rooms sufficiently equipped.
Swimmingpool on 10th floor good to relax a bit from exhausting Jakarta.
Breakfast ok.
Very reasonably priced. Nice flat screen with many channels.
What I didn't like: Room was not perfectly clean. Found a lot of hairs in the bed and bathroom. Floor was obviously not wiped well.

Room Tip: I was happy with the sight in my room on the 46th floor.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, December 20, 2012
Dear Values Guests

Thank you very much for staying with us during your trip in Jakarta. We are please to read that you have enjoyed the facilities that we provide in the rooms and in the hotel. Concerning your comments on the cleanliness of ours rooms. you can be sure that Immediate action have been token by our Housekeeping Departments. And I would like to apologize for the inconvenient cause during your stay.

Once again thank you for taking the time to share your comments with us, at it is the most precious source of information for us to always improves our service.

We are looking forward to welcoming you back very soon during your next trip in Jakarta.

Harrisly Yours,

Sebastien Andre
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2012

The hotel is very centrally located, inside the FX mall which hosts many different restaurants; rooms are small but clean and well kept. The hotel has a nice gym and a pool, ideal places to relax after a day in Jakarta's heavy traffic..
Only negative issue is related to the elevators: they are very slow and if you happen to have a room at the upper floors it might really take minutes to get down.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, December 19, 2012
Dear Valued Guests

Thank you very much for taking the time to write your comments about our property. We are glad to read that over all you have enjoy your stay with us. Concerning the lifts, we do understand your concern and we are at the moment working on some solution that might make your way up or down t more pleasant and also while waiting for the lifts.

Once again thank you for choosing HARRIS Suites fX Sudirman, during your trip in Jakarta. You can be sure that your comment have been warmly welcome by the Team.

Looking forward to welcoming you back very soon.

Harrisly Yours,
Sebastien Andre
Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed November 4, 2012 via mobile

今日、ほぼ全室で部屋の鍵が空かなくなりました。また今日も含めて、何度もインターネットに接続ができない日があります。エレベーターは信じられないほど来ない。ケータイの電波は通じない。フロントがまともな英語を話せない。ルームサービスがない。電話したのにベッドメイクを忘れる。洗濯に出した靴下が返ってこない。そして何より最悪なのは、これらのことをまったく改善しようと思っていないこと。これはホテルと呼べません。
Today, the keys to the rooms stopped working. Also, the internet doesn't work, again! Elevators are unbelievably slow. No signals for mobile phones. The people at the front desk can't speak proper english. No room service. They once forgot to clean my room even though I actually called and asked them to do so. They lost my socks when I gave it to them for laundry...But you know, the worst thing is, they aren't trying to fix any of this. How can you even call this a hotel.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales & Marketing at HARRIS Suites FX Sudirman, responded to this review, September 30, 2013
Dear Justaworldtravelor,

Greetings from HARRIS Suites fX Sudirman!

Thank you for your sincere comment. We are extremely upset for your experience during your stay at our hotel. However, we can assure you that we are going to investigate all your comments to respective departments.

I remain at your disposal to discuss your experience at our hotel and you can directly contact me by email at dosm@harris-fx-jakarta.com

Thank You Very Much!

HARRISly Yours,


Sebastien Andre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 1, 2012

its my first time to stay in this hotel. First impression was what a small hotel inside a shopping mall.
Not difficult to find the location. if you using a taxi, don't say Harris FX, just say FX sudirman. if not they will bit confused where is harris fx (was happened to me).
This is quite good hotel, located near 2 or 3 shopping malls in jakarta. Simple and Clean hotel thats the most important thing i like about this hotel.

Room Tip: Choose high floor room! :)
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, November 7, 2012
Dear Value Guest,

Thank you very much for choosing HARRIS Suites fX Sudirman during your trip in Jakarta. We are glad to read that overall you have enjoyed our hotel and found our staff very friendly. You can be sure that all your comments have been share to all department, and it has been a source of motivation to always increase the quality of our services.

Once again thank you for taking the time share your review with us. As our guests comments are the most precious source of information.

Looking forward to welcoming you soon during your next trip in Jakarta

Harrisly Yours,

Sebastien Andre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 23, 2012

I and my brother booked directly with hotel and get special offers for the room and drink for complimentary. Our room on high floor, get a good view to the city.Bathroom and room amennities was modern and easy to use with Flat TV with many chanels. Hotel location was super, it located on amazing and busy are, so getting outside was really easy, we chilled out for all nights, many famous chanels nearby. Some street and local food was fabulous as well.It got a good falue and would like to stay here again

Room Tip: deluxe room was good
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, November 7, 2012
Dear Value Guests,

Thank you very much for taking the time to share your comments with us. You can be sure that it has been share with all the departments. We are glad to read that you have enjoy the facilities that could provided in the rooms and the location of our hotels.

Once again thank you very much for sharing yours comments with us as it is a precious source of Information for us to always increase the quality of our services.

We are looking forward to welcoming you back in HARRIS Suites fX Sudirman, Jakarta

Harrisly Yours,
Sebastien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 22, 2012

This was booked for me by a third party but oh dear to call this a hotel is stretching a point. I have stayed in better youth hostels in my youth. No restaurant, no room service, no lounge and no laundry service. I should have been worried when the taxi driver couldn't find the entrance which is inside a shopping mall.

Room Tip: Choose a different hotel!
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Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests,

Thank you for taking time to share your comments with us. We are sorry to read that you must have been miss-inform and that could had an impact on your stay with us. For your information we do provide a restaurant that serve breakfast, and lunch buffet located at f2 in the fX mall . We also provide a laundry service were you could find a laundry bag inside our wardrobe.

I remain at your disposal to discuss about your last stay with us you can directly contact me by email at dosm@harris-fx-jakarta.com

Looking forward to hear from you.

Harrisly Yours,
Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Suites FX Sudirman

Address: Jl. Jenderal Sudirman - Pintu Satu Senayan, Jakarta 10270, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Jakarta
#14 Romantic Hotel in Jakarta
#23 Business Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Suites FX Sudirman 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
Standing in the heart of Jakarta's most happening area, Sudirman Central Business District, with a direct walking access to fX Sudirman Mall, minutes away to Stock Exchange, Gelora Bung Karno Sport Complex, Senayan Golf Course, Plaza Senayan and Senayan City, this hotel is the perfect spot for short and long stay. ... more   less 
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Also Known As:
Harris Suites Fx Sudirman Hotel Jakarta

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