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“Not what I was expecting” 2 of 5 stars
Review of HARRIS Suites FX Sudirman

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HARRIS Suites FX Sudirman
3.5 of 5 Hotel   |   Jl. Jenderal Sudirman - Pintu Satu Senayan, Jakarta 10270, Indonesia   |  
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Simple Business Package
Ranked #23 of 318 Hotels in Jakarta
Bath, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Not what I was expecting”
2 of 5 stars Reviewed October 22, 2012

This was booked for me by a third party but oh dear to call this a hotel is stretching a point. I have stayed in better youth hostels in my youth. No restaurant, no room service, no lounge and no laundry service. I should have been worried when the taxi driver couldn't find the entrance which is inside a shopping mall.

Room Tip: Choose a different hotel!
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Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests,

Thank you for taking time to share your comments with us. We are sorry to read that you must have been miss-inform and that could had an impact on your stay with us. For your information we do provide a restaurant that serve breakfast, and lunch buffet located at f2 in the fX mall . We also provide a laundry service were you could find a laundry bag inside our wardrobe.

I remain at your disposal to discuss about your last stay with us you can directly contact me by email at dosm@harris-fx-jakarta.com

Looking forward to hear from you.

Harrisly Yours,
Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 16, 2012

Great location as it is located within a shopping complex and also surrounded by 2 or 3 more shopping complexes nearby. Shopping and food are not a problem. The staff, especially the front desk staff, is very friendly. Whenever they see us, they will greet us and ask if we need any assistance.

Our favourite is higher floors rooms as we like Jakarta city view :-)

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests,

We are glad to read that you have enjoyed your stay with us and our staff was helpful during your entire stay. Be sure that your comments has been warmly welcome by the entire teams.

Thank you very much for staying at HARRIS Suites fX Sudirman and for sharing your comments with us.

Harrisly Yours,

Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2012 via mobile

I will start with the negative feedback first, No room service available at the hotel, ,The lobby is very small, No towels service at the pool I should ask a garden man to get me one....
Other than that the staff are friendly especially the males crew at the front desk, very helpful and a always ready to answer every question I have, good location and worth for the price.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests.

Thank you very much for sharing your comments with us. We are glad to read that overall you have enjoyed your stay with us. You can be sure that all your comments has been share to all departments. and we do hope to positively surprise you during your next next with u.

Once again thank you very much for your comments as they are the most precious source of information to always improve our service.

We are looking forward to welcoming you back during your next trip in Jakarta

Harrisly Yours,

Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 25, 2012

This is a minimalist hotel - everything/ one that u see around comes in white and orange color.

Location - great location, if u dun like the limited food/ outlets in the fx mall, walk out to ur left and u will reach Plaza Senayan where u get very good food/ shopping.

Bfast - forget abt including bfast in ur booking, There are ample coffee bean and starbucks and cofee joints.

Rooms - minimalist. Bring ur own toiletries. They charge for extra toothpaste etc. They only provide soap bars, so if u r intp bath gel, bring ur own.

What I like - the free wifi and I can multiple log in my notebook, mobile and ipad all together. There is no limit to the # of units. Also no need to fight with lines of ppl in the buffet/ taxi lines.

What I dun like - they dun provide complimentary waters after the 1st day. They dun wash the dirty cups left on the table. And they dun change the towels (just folded it back nicely and I hv no prob with this actually).

Room Tip: Choose high floor rooms. Insist in non-smoking up-front at booking, dun hope for availability later.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests

Thank you very much for choosing Harris Suites fX Sudirman Jakarta. And for sharing your comments with us. As they are the most important source of information us to always improve our services.
Concerning your comments on the complimentary water bottle, it has been raise to our Housekeeping department. We do apologize that your complimentary water bottles have not been replace during your stay, as we do provided 2 free complimentary water bottles that should be replace every day.

Once again thank you for staying with us and we are looking forward to welcoming you during your next stay in Jakarta

Harrisly Yours,

Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denpasar, Bali
Top Contributor
87 reviews 87 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 17, 2012

Excellent location in the middle of Jakarta CBD, inside a mall with plenty of F&B options. Lobby can be tough to find when you're driving there for the 1st time due to lack of signage. Check in was quick and efficient. I was assigned a room on the 46th floor so it's pretty quiet. On the downside, the elevators take an eternity to go up to the higher floors. It's a problem; especially in the morning rush hour. each floor is assigned 2 elevators but one must push BOTH elevators buttons to get service on both lines. Room is clean, cheerful and brightly decorated. LCD TV is stocked with lots of channel and the work desk provide sufficient room to work. However, the free wifi is definitely a problem. Signal is weak in my room the connection's snail paced. The wifi even went dead a couple of times. Annoying when you're downloading a big DWG files. Check was smooth and quick. Aircon is a wall mounted type and sometimes produced squeaky noises. This property could be a ideal hotel for business travelers if they improve on the items mentioned above.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Raja Kamar

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guest

Thank you for choosing HARRIS Suites fX Sudirman, during your trip in Jakarta. And for taking the time to share with us all your comments. You can be sure that all your comments has been share to all departments. Concerning the Wi-fi a prompt action as been token, and I can guaranty you that you should have no problem for browsing and sending email during your next stay. However for downloading big files such DWG we recommend you to request our rooms that can accommodate ethernet cable as our Wi-Fi bandwidth traffic is limited for downloading big files.

Once again thank you for sharing your comments, as it is our most precious source of information to alway improve our services.

Looking forward to welcoming you back during your next visit in Jakarta

Harrisly Yours,

Sebastien Andre
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
186 reviews 186 reviews
30 hotel reviews
Reviews in 47 cities Reviews in 47 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed September 12, 2012

Perfect place, in the middle of FX..nice mall in Sudirman street with myriad of cafes, restaurants and shops..
Nevertheless, as a typical minimalist hotel, the room is small although well-maintained, relatively new and clean. Amenities are standard, but the service is good, nothing to complain. Breakfast is complete, quite fulfilling. Wifi is also available. The problem is this hotel does not have a big lobby, only a small on with max 4 chairs..so if you come as guests it will be a bit problematic …
The value is ok, not bad for the services rendered.
Try to get the room overlooking the street…nice panorama, especially during sunset…

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed September 11, 2012

Hotel with nice clean room great views from upper floor, The bed was very comfortable with good quality linen and pillows. I like the newness and cleanliness of this hotel. Hotels in this area of Jakarta are normally quite expensive, so it was nice to find somewhere new at a very reasonable price.Very friendly staff and very convenient for food malls, shops, and many offices. I would stay there again, just because of the location and value.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests

Thank you very much for taking the time to share your comments with us. We are glad to read that you have enjoyed your stay with us. All your comments as been warmly welcome by all departments.

We are looking forward to welcoming you during your next visit in Jakarta

Harrisly Yours,
Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Suites FX Sudirman

Address: Jl. Jenderal Sudirman - Pintu Satu Senayan, Jakarta 10270, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Jakarta
#14 Family Hotel in Jakarta
#23 Business Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Suites FX Sudirman 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
Standing in the heart of Jakarta's most happening area, Sudirman Central Business District, with a direct walking access to fX Sudirman Mall, minutes away to Stock Exchange, Gelora Bung Karno Sport Complex, Senayan Golf Course, Plaza Senayan and Senayan City, this hotel is the perfect spot for short and long stay. ... more   less 
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Also Known As:
Harris Suites Fx Sudirman Hotel Jakarta

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