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“Great place to stay” 4 of 5 stars
Review of HARRIS Suites FX Sudirman

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HARRIS Suites FX Sudirman
3.5 of 5 Hotel   |   Jl. Jenderal Sudirman - Pintu Satu Senayan, Jakarta 10270, Indonesia   |  
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Ranked #29 of 345 Hotels in Jakarta
Certificate of Excellence 2014
Auckland Region, New Zealand
1 review
“Great place to stay”
4 of 5 stars Reviewed September 11, 2012

Hotel with nice clean room great views from upper floor, The bed was very comfortable with good quality linen and pillows. I like the newness and cleanliness of this hotel. Hotels in this area of Jakarta are normally quite expensive, so it was nice to find somewhere new at a very reasonable price.Very friendly staff and very convenient for food malls, shops, and many offices. I would stay there again, just because of the location and value.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests

Thank you very much for taking the time to share your comments with us. We are glad to read that you have enjoyed your stay with us. All your comments as been warmly welcome by all departments.

We are looking forward to welcoming you during your next visit in Jakarta

Harrisly Yours,
Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 9, 2012

We stayed at Harris while in Jakarta visiting family. The hotel is in a great location within the FX mall in Sudirman. We chose not to have the breakfast in our package because we knew that there is a wide selection of dining options in the mall.

The hotel was clean and comfortable with bright decor and has great views of the city, we stayed on the 43rd floor where you could see the lovely views of Senayan-which was also nice to walk around in the afternoon.

We loved facilities that the hotel offered such as the free use of the pool and the gym. The hotel is located not far from bigger malls such as Senayan city and PLaza Senayan which offer a wider variety of shops and entertainment.

We would say that the only downside is that the lift in very slow! What this hotel offers is a great location with no frills- good value for money! We would definitely stay here again!!

Stayed August 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests

Thank you very much for choosing HARRIS Suites fX Sudirman during your visit in Jakarta.
We are glad to read that you have enjoy your stay with us, and that we could reach your expectation. Be sure that your review has been warmly welcome by all departments. Regarding the lifts, it is true that they are a bit slow. We are aware of the issues and you can be sure that our management is working on it.

Once again thank you very much for taking the time to share your comments with. as our guest comment are the most precious source of information.

We are looking forward to welcoming you back during your next get away in town.

Harrisly Yours,
Sebastien Andre
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Top Contributor
79 reviews 79 reviews
29 hotel reviews
Reviews in 21 cities Reviews in 21 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed September 4, 2012

As soon as I arrived at the reception, I knew I have made a mistake. I was there for business but nothing is better to have a nice place to eat, sleep and meet but I founds nothing here. The "reception" is smaller than 100 sq ft. and everything looks "budget". When I got onto the lift lobby on 41st floor, it smells like I walked into a toilet. The lift is so slow that it takes 5 mins everytime for the lift. Since this is a "suite" type of hotel so they rent it long term customers so you will see shoe-rack outside in the corridor. The room is reasonably sized and is equipped with instant coffee, cattle and etc. The bath room has couple of thin towels with all-in-one shampoo-conditioner-body wash. Air condition was noisy so I could hardly sleep. Breakfast location is a little weird as it is located outside the hotel reception and then you have to take the esculator to the 2nd floor for the breafast area. Food is only ok nothing special. No chef at the egg station and eventually the waitress had to stand in as chef. If you are not particular about food there are several restaurants at the shopping mall but nothing special. That's the first time I stayed there but also my last time.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests,

Thank you very much for taking the time to share your comments with us. I am terribly sorry to read that we not did reach your expectation. However you can be sure that all your comments has been token into consideration and been share to all our departments.

I would be happy if could send me an email at dosm@harris-fx-jakarta.com to discuss about your last experience with us

Please do not hesitate to contact me directly

Harrisly Yours,
Sebastien Andre
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tokyo
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 28, 2012

Have stayed here twice in the last few months. A newish hotel, with nice rooms, convenient location at a reasonable price. The gym is basic but functional and a bonus.
The FX Sudirman mall isn't up to much. But you can walk to Plaza Senayan within 10 minutes.
Only downside is no breakfast included in price which is a bit of a pain, unless you want the expensive breakfast option. Also the iifts can take forever, and the staff are guilty of pressing all lift buttons and using the guests lifts which is irritating.
Otherwise good.

Room Tip: Beware - they don't look at emailed requests ("there are too many" they explained), so...
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, October 24, 2012
Dear Value Guests

Thank you very much for choosing Harris Suites fX Sudirman during your stay in Jakarta.

It is pleasure to read that overall you have enjoy your stay with us. We have took into consideration all your comments and you can be sure that it has been share with all the departments. Concerning your rooms tips the issues has been raise to our reservation department and you can be sure that your future email request will be taken into consideration during your next stay. Once again thank you very much for taking the time to share your comments with us.

Looking forward to welcoming you back at HARRIS Suites fX Sudirman, Jakarta.

Harrisly Yours,
Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 28, 2012 via mobile

Fx Mall is pretty central from everything. Especially to other major shopping malls which my partner and I caught cabs to (Jakarta lifestyle is that if you have money to take a cab then take a cab, not Many people walk the streets even if it is 5mins away)
Everything was fine with the hotel, it is right ontop of fx mall... Restaurants there were nice and cheap. Big slippery slide was never operational though.
Only bad thing about the hotel was the room we got reeked of ciggarettes. I had requested non-smoking. When advised to staff I wanted to change rooms, they said nothing was left and only a two single bed room was available. So I had to burn the oil and candle to rid the unbearable smoking smell. Lifts are a tad slow, since I was on 47th top floor, it took 47seconds in the lift almost like suffocation in there because it is small too.
Overall I liked my stay because staff were friendly and location is perfect.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARRISDOSM, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, August 2, 2012
Dear Valued Guests

Thank you very much for staying with us and for posting your review. We are please to read that overall you have enjoyed your stay with us and the facilities the fX mall could provide during your stay. Please be sure that we have took into consideration all your comments, and that they have been share to the whole team.

Once again we would like to thank you for sharing your comments with us as their most precious source of information in order to consistently improve our services and hospitality.

Looking forward to welcoming you back during your next visit in Jakarta.

Harrisly Yours,

Sebastien ANDRE
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
91 reviews 91 reviews
50 hotel reviews
Reviews in 28 cities Reviews in 28 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed June 29, 2012

Nice hotel in a mall very centrally located
Be warned the traffic in Jakarta is probably the worst in the world. So hotel location in crucial to a successful visit to Jakarta.
The FX has a few eateries and very close to other Malls. Nice breakfast and helpful staff, high rooms have great views.

Room Tip: High rooms have great views.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, July 5, 2012
Dear Mr. Tony

We thank you for having chosen Harris Suites fX Sudirman during your Trip in Jakarta and for sharing your experience in our hotel with us.
We have been delighted to read that overall you have enjoyed your stay with us the great views our hotel can offer.

We are looking forward to welcome you back during your next trip in Town

Harrisly Yours,

Sebastien Andre
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 27, 2012

We stayed at this hotel for two nights in a standard room. The room was a little on the small side, but adequate. Curiously they only give one set of amenities, eg one toothbrush. Also our shampoo bottle was filled with only water - probably the previous guess? The lifts were a trial as you needed your room key card which only accessed your floor level. A number of times our card wouldn't work and we ended up on a higher flloor with no way to control the lift until someone called it from another floor. On our last day when this happened a security person entered the lift and his card didn't work either on the left side which we had always used. The lift experience was very frustrating and I would recommend they program it so you can always select the ground floor from higher levels. In retrospect we would not stay in this hotel if we had the same program as we did not need to be in the city centre and the traffic is very heavy so you spend a lot of time getting in and out. We did a day trip to Krakatau so we would have been better off staying near the airport. One advantage of the Harris fx is that it is attached to a food court and there are plenty of options for eating if you don't have time to explore the city retaurants and street stalls.Check in was fast and efficient as was check out. The reception staff were vey friendly and helpful.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at HARRIS Suites FX Sudirman, responded to this review, July 5, 2012
Dear Valued Guests,

Thank you very much for having staying with us, and be sure that we appreciate your comment's as our customer's feedback are our most precious source of information.

Regarding the lift, we do understand your frustration and i can ensure you that we working on this issue as it's one our main concern and be certain that we keep on monitoring it. You can be sure that all your comment been

Be sure that all your comments have been warmly welcome by The HARRIS Team is order to consistently improved our service and guest satisfaction.

We are looking forward to welcome you back.

Harrisly Yours,

Sebastien Andre
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Suites FX Sudirman

Address: Jl. Jenderal Sudirman - Pintu Satu Senayan, Jakarta 10270, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Jakarta
#18 Romantic Hotel in Jakarta
#20 Business Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Suites FX Sudirman 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
Standing in the heart of Jakarta's most happening area, Sudirman Central Business District, with a direct walking access to fX Sudirman Mall, minutes away to Stock Exchange, Gelora Bung Karno Sport Complex, Senayan Golf Course, Plaza Senayan and Senayan City, this hotel is the perfect spot for short and long stay. ... more   less 
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Also Known As:
Harris Suites Fx Sudirman Hotel Jakarta

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