I had made a reservation at SMART HOTEL Thambrin Jakarta with on line travel age period of stay of 28-01 March 2014. When I checked in I was given the key to room number 603 . when I opened the door I was very surprised that room was very dirty . I came to the front office to inform the room dirty. The front office said "ONLY THAT ROOM AVAILABLE " and you must wait 15 minutes to get the room ready. I arrived at 22:00 hours ( 22:00 hours you can imagine I mush waiting the room to be cleaned ? I very tired after a day of work ) because there was no room available I just waited . 2minutes later the front office asked me to change their rooms to 301 . OK.. I put my luggage and I will take a shower there no towels, I asked the bell boy to deliver towels . I want to pee and there was no water in the toilet . I inform to the bell boy and he will inform engineering to fix it, I waited 10 minutes, engineering does not come, I want to phone the front office and no phone at room, I used my mobile phone to call and front office inform no engineering work. and she ask me to move to room 604 OK, room 604 got no towels and room key. . WOW this is very amazing service.... I was very disappointed because the front office informed that no rooms were available and only 603 ready and the funny thing I can move till 3 rooms. This is not a smart hotel but the hotel ..... you can interpret itself .
actually i also stayed at this hotel on 27-28 February 2014 and I have bad experience too ( 402 822 053 ) when I was checked in, I was given room wall damaged and I must move to 603. I put my luggage and i want to take a shower the toilet door damaged. I’m so tired I just keep calm. And this afternoon I have email regarding NO SHOW notification. Hello.... I was checked in and was paid by cash upon arrival.
Please be smart lah...
Regards, Indrawati Ni Ketut
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