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“Excellent Stay & Clean Room” 5 of 5 stars
Review of Swiss-Belhotel Mangga Besar

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Swiss-Belhotel Mangga Besar
4.0 of 5 Hotel   |   Jl. Kartini Raya no. 57, Jakarta 10750, Indonesia (Sawah Besar)   |  
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Hotel amenities
Special Rate
Early Bird Saver 20% off
Ranked #45 of 345 Hotels in Jakarta
Certificate of Excellence 2014
Singapore, Singapore
2 reviews
“Excellent Stay & Clean Room”
5 of 5 stars Reviewed January 6, 2014

I am glad we chose Swiss-Belhotel.
Check-in was smooth.
We were really particular about cleanliness and boy, were we blown away.
The toilet was sooooo clean & the room is really spacious to fit 2 queen size bed!

We stayed on the 19th floor so we were not affected by the noise of the traffic.
Bed was comfy & the staff were all really friendly. Always greeted us at the lift lobby
as well as the hotel entrance. What can I say, our 4 night stay was amazing.

My only feedback was that when we shower, the water seeps out under the door and
it kind of make the main toilet area 'wet'. It is just a minor problem but maybe this is something
the hotel management can look into.

I would definitely stay here again.
Thank you for making our stay a pleasant one & do keep up on
the cleanliness & the great service. Cheers!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review, January 17, 2014
Dear Natalya,
Thank you very much for excellent comments given after staying with us recently.
Do rest assure that good service, staff friendliness and premises cleanliness are our constant priorities and we are pleased to read that all the hard-work, training and follow-up are bearing good results based on your sincere comments given herein.
We look forward to having you with us once again soon is noticed by our distinguished guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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234 reviews from our community

Traveler rating
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    5
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 5, 2014

The best hotel I stayed in out of the four countries I visited while on my holiday. Great service always smiling staff and great food both for breakfast and at Joes Grill. The room service could improve with wait time but all good because you can relax in their facilities such as spar, pool or gym also to mention the best massage I had from the male masseuse most masseuses are soft this guy was awesome. Great place wanted to go back while in Hong Kong because service could not compare.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review, January 17, 2014
Dear Reviewer, we are honored to read your review and hereby express our highest gratitude to you. Please be informed that we have taken note on all the positive comments given and truly appreciate them greatly.
We hope to see you here sometime soon. Meanwhile, thank you once again and have a great day ahead!
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Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 3, 2014

i stayed 5 days in this hotel from dec 27th til jan2, i wrote to the hotel that i need a pick up from the airport and they replied to my email confirming that ill be picked up by white horse taxi which is the transportation company that the hotel deals with and in the email they told me that i dont have to pay any extra charge so i assumed that the pick up is free, when i arrived they charged me for the pick up cause the email wasn't clear enough, but its worth it was a fancy car and very polite people never asked for any tips or even gave a hint that they need.

they upgraded my room with no charge at all, room was very wide and very clean, room service always on time, food at the 2nd floor the swiss cafe was amazing, facilities from sauna, steaming room etc perfect,

the most thing that i loved is jose's grill its a resturant at the lobby of the hotel, i loved the food there, the presentation of the food alonr makes you wanna eat even if you are not hungry.prices are reasonable for a 4 stars hotel.

i want to add that indonesian people are very friendly polit and respectful in general, i felt the warm spirit every where i went in the city, everyone smiling and welcoming us with a warm heart

defenitly coming back and in swiss belhotel

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review, January 17, 2014
Dear reviewer, We are delighted to read that you have enjoyed your stay with us at the Swiss-belhotel Mangga Besar.
Kindly be informed that we have taken note of all your concerns shared herein about your transportation and we will definitely use them as a milestone to gauge our performance in order to improve the overall standard of service offered to our distinguished guests.
Do visit us again at your soonest convenient as it is always a pleasure to have you in our Hotel.
A warm regards to you.
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jakarta
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 27, 2013

The one who checked for this hotel was my friend. She said that the room was upgraded because she is a regular customer. But from what i saw, it was poor. The view was another building that is so close to the hotel. The location of the door of the bathroom was very near to the study table, very inconvenience. The AC didn't work well. It was HOT!.Then it took about 30 minutes to fix the fridge because it was HOT. We called the mechanic twice!!

We leave the hotel in the afternoon. When we came back, the room was still messy. Ok, then we called for a clean towel. And again, we have to call twice and wait for about 30 minutes!!!

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review, January 17, 2014
Dear reviewer, we regret to note your concern over incidents that happened during your recent stay with us. Do be informed nonetheless that it has always been our intention to ensure that the hotel provides the highest level of service standard to all our guests; whether in Front Office, Housekeeping, F&B maintenance.
Therefore, we have taken the initiative to highlight your comments to all the Team Members concerned to enable remedial actions be taken immediately; where such necessity is duly required.
In addition, we sincerely appreciate your rating of 4/5 for our location and Sleep quality given in your overall evaluation which clearly indicates that the staff training need to be re-enforced in other categories to significantly increase their competency at work.
Thank you very much.
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Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2013

This was my second time staying in this hotel. The last stay was two years ago while it was newly opened, I wonder why the decor look like aged ago, especially the bathroom. Additional, poor maintenance of the Shower Stall and Air-Conditioner with water leakage. The Executive Room is big, clean, with good staff, the breakfast is okay, but the Fire Potatoes was cold. If needed to access WiFi in the room, not recommended to stay Room 03, as Room 03 is located at the end of corridor. You can’t to use your Mobile Equipment on the desk, need to stay behind of the Main Door instead.

Room Tip: Room 03 is located at the end of corridor, so that to access Internet has the problem.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvain C, General Manager at Swiss-Belhotel Mangga Besar, responded to this review, November 24, 2013
Dear Guest,
Thank you very much for staying at the Swiss-Belhotel Mangga Besar recently.
we acknowledged your concerns regarding the several issues shortcomings and have advised them accordingly with a stern reminder to maintain the highest level of service standard at all times.
Thank you once more for taking your time to share with us your experience; and, rest assured we will act accordingly to ensure the highest standard of hospitality for all our distinguished guests.

Most Sincerely
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Taichung, T'ai-wan, Taiwan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 8, 2013

We had a very bad impression with Swiss Belhotel Mangga Besar. The service is very unprofessional. We are attending the exhibition and booked this hotel via PT. Kristamedia Pramata who is in charge of the reservation of hotel. The room rate is inclusive of free shuttle service to and from exhibition (can check the information from exhibition manual). But when we arrived the hotel and asked the FO to arrange the shuttle service for us, they answered us there is no free shuttle for the exhibitors. They didn’t even check with PT. Kristamedia and flatly answered us. After a person who also works for this hotel heard our dialog with the receptionist, just told me to inquire information from another counter. Finally they answered me they have shuttle service but the final shuttle from JIEXPO is at 18:30. Actually the exhibition is finished at 19:00 every day. We asked them to arrange the final shuttle later than 19:00 because we can only leave at 19:00. They told us that’s their hotel policy and there is no way to change it. After we complain to PT kristamedia, they just changed the time for us. The most ridiculous is the last day of the exhibition is 9 November 2013, but their shuttle only provided from November 6-8. We asked them to check again, they still answered us only provide the service from November 6-8. Every time they answered us very flatly and without flexibility. Every time, we had to ask PT Kristamedia to contact them and they just changed their “Policy”. How to say? They even never gave us an apology. We felt no esteem from them. If we come for exhibition next time, we’ll not choose this hotel again, Never.
Other hotels provide shuttle for correct time. I just don’t understand why this hotel doesn’t check everything carefully for customer even after we spoke to their duty manager. We were really unhappy and said to her that we are going to check out and move to another hotel, she still acted as “you are nothing to us”. We booked 4 rooms, 2 rooms for two nights and the other rooms for 7 nights. Why they could not provide a reasonable esteem to us?

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvain C, General Manager at Swiss-Belhotel Mangga Besar, responded to this review, November 24, 2013
Dear Mrs. Jasmine,
We regret to note your concern over incidents that happened during your recent stay with us. Do be informed nonetheless that it has always been our intention to ensure that the hotel provides the highest level of service standard to all our guests; whether in Front Office, Housekeeping, F&B and transportation.
Therefore, we have taken the initiative to highlight your comments to all the Team Members concerned to enable remedial actions be taken immediately; where such necessity is duly required.
I hope that all your transportation arrangement organized by our Front Office Manage Mr. Leo was up to your satisfaction upon check-out.
In addition, we sincerely appreciate your rating of 3/5 for our Rooms and Service given in your overall evaluation which clearly indicates that the staff training being implemented to date is on the right track and has significantly increased their competency at work.
Looking forward to welcoming you back with us in a near future.
Most cordially
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Scotland
Top Contributor
110 reviews 110 reviews
30 hotel reviews
Reviews in 60 cities Reviews in 60 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 3, 2013

We stayed for two nights after a long-haul flight. Checkin was seemless, staff were courteous, and our superior room on the 21st floor was sufficiently high above the traffic noise for us to sleep well.
Fast free wi-fi and a comp breakfast completed our stay.

Any negatives?
The lower floors might suffer from Jakarta's non-stop traffic noise.
The breakfast buffet was extensive but with a disappointing selection of fresh fruit, and most of the interesting breads were only for display purposes!
The single bathtowel per guest was small, and looked a little grey.

But these are minor grumbles, I would be pleased to stay here again.

Room Tip: Above the 20th floor for the quietest rooms
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvain C, General Manager at Swiss-Belhotel Mangga Besar, responded to this review, November 24, 2013
Dear Reviewer,

We are glad to hear that you had a wonderful time at the Swissbelhotel Mangga Besar recently.
Thanks to all the genuine and constructive comments we received from distinguished guests, as yourself.
We are currently ordering new bath Linen and I have discussed with our Chef to improve our Bread selection for Breakfast.
We look forward to having you here once again and wish you all the best until then!
Most Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Mangga Besar

Address: Jl. Kartini Raya no. 57, Jakarta 10750, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Sawah Besar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#29 Business Hotel in Jakarta
#29 Best Value Hotel in Jakarta
#37 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Belhotel Mangga Besar 4*
Number of rooms: 246
Official Description (provided by the hotel):
Swiss-Belhotel Mangga Besar is a 4-star international business hotel, we cater to the needs of business travelers and holidaymakers alike. 246 guestrooms that are furnished with all the modern amenities needs to make your stay with us a memorable and comfortable one. Strategically located on the doorstep of the prominent Mangga Besar and Mangga Dua area, we are close to both business districts and entertainment areas. ... more   less 
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Also Known As:
Swiss-Belhotel Mangga Besar Hotel Jakarta

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