We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just some hiccups - but will return” 4 of 5 stars
Review of Oakwood Premier Cozmo Jakarta

Save Saved
You added Oakwood Premier Cozmo Jakarta to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Oakwood Premier Cozmo Jakarta
5.0 of 5 Hotel   |   Jl. Dr. Ide Anak Agung Gde Agung Blok E4.2 No. 1 | Mega Kuningan, Jakarta 12950, Indonesia   |  
Hotel amenities
Ranked #4 of 313 hotels in Jakarta
A TripAdvisor Member
“Just some hiccups - but will return”
4 of 5 stars Reviewed January 17, 2013

The experience was good, but few items did turn me off:

1) I placed my bath robe in the toilet after use (in the wash bucket) but the next day, my bath robe was not replaced in the cupboard, but instead was folded and placed on the sofa! There are obvious reason why I placed it in the bucket - to be replaced - and I was very disappointed with this

2) At night, the neighbouring room was playing music from 10pm-12am and the music was audible from my room. Perhaps better sound-proofing can be installed to protect the privacy and peacefulness for the guests - though it could also have been a maximum blast

3) Breakfasts though decent are still sub-par in my opinion due to the minimal selection choices

4) Two instances of black-outs during the night. Perhaps Oakwood could install some emergency lights in the living room in the event of a black-out for safety / ease of guests. It was pitch black and thankfully I was near my handphone and had my laptop on! Good luck if you're in the toilet

Apart from that, stay was pleasant.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Oakwood

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPCJ-Manager, General Manager at Oakwood Premier Cozmo Jakarta, responded to this review, January 30, 2013
Dear Oakwood Traveller

Many thanks for your valuable feedback, it is most appreciated.

I note from your comments, the following issues:-

1. With regard to the bathrobe, we shall re-visit this aspect of our housekeeping service and ensure our Housekeeping associates receive reminder training to replace the robe in such circumstances.

2. Oakwood has Customer Service Representatives and Security personnel on duty 24/7. In the event of any form of reported disturbance, a Security Officer would have been dispatched to investigate and the “offending” room occupants would have received a call requesting them to control the volume levels.

3. Breakfast selection – all input on dish variety is welcomed; if you have time please let us know specifically which items would have lead to a “more complete” impression (customerservice.cozmojakarta@oakwoodasia.com )

4. The Oakwood building is equipped with two large diesel powered generators which can assume 100% normal load capacity. On the night in question I, too was sitting on my couch in my Oakwood apartment. The main supply was cut due to a Transformer fire in a PLN (Jakarta electricity company) sub-station. As I counted out loud, the GenSet took 23 seconds to automatically activate. When the Main Supply was restored the switch back from Gen Set to Mains was achieved in less than three seconds. The apartments are equipped with Emergency Torches and all corridors, Firewells and Public Area have Emergency lighting.

Once again your input is most valuable to us and we hope to welcome you back to Oakwood Premier Cozmo Jakarta in the not too distant future.

Best regards
Oakwood GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

69 people have reviewed this hotel

Traveler rating
    47
    18
    2
    1
    1
See reviews for
6
7
9
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Oakville, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 9, 2013 via mobile

We, a family with 2 young children aged 4 and 1, stayed in one bedroom executive (bedroom plus den) from Dec 10-17 and Dec 23-Jan 2, 2013. We loved our stay!!!! Oakwood was truly a home away from home. All staff members were courteous, helpful and sincere. The apartment was clean and spacious. It provided enough room for our kids to roam around and for us to entertain guests. The bed was very comfortable - I personally loved the duvet. Our housekeeper, Nisa, kept the apartment clean and clutter free. The swimming pool was a nice size, and I loved how the shallow area was separated from the deep end with a wall. Oakroom breakfast buffet didn't provide as wide selections as other hotels, but it was enough for us. We loved having Ranch Market (supermarket) and several restaurants on site. Truly convenient for everyday living.

Note there's still a major construction next door. Our bedroom faced the construction site - we didn't have major noise problems during our stay even during works that were completed late at night for a few nights (Oakwood management posted notes about this all over the property - we were originally concerned this would disrupt our sleep).

Oakwood is definitely our place of choice when we are visiting Jakarta again. Thank you Oakwooders for making our visit to Jakarta special and memorable.

Only tip: corners of the shower start to look slimy. A more thorough cleaning is needed.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPCJ-Manager, General Manager at Oakwood Premier Cozmo Jakarta, responded to this review, January 11, 2013
Babypink2412

Many thanks for your detailed compliments; I am glad we were able to make yourself and your family comfortable during your recent stay.

Ms Nisa will be commended by way of an award and certificate for her clean and clutter free mentality.

I appreciate your observation on the shower corners and we shall instigate a project to rectify that room and check all others.

Once again many thanks and look forward to accommodating you when you next visit Jakarta.

Kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 7, 2012

We loved our beautiful room. Excellent front desk service with amazing golden retrievers and lab at security. Our room was clean, comfortable and breakfast was delicious. Would highly recommend this hotel to friends and would definitely return.
Only negative was a humming noise outside of building during our stay. Not sure exactly what the noise is from ... A/C unit maybe?

Stayed December 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taytay, Philippines
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 27, 2012

The first time I went here, I stayed for almost a month. This hotel is a like a mini-home, so it is really good for a long stay. Its location is perfectly convenient as well. There are restaurants, supermarket and drugstore nearby. There's also a mall across. The price of food (even for room service) is also just right.

They just need to improve on their amenities. Sometimes, I need to ask for soaps as they do not replenish this as regularly. And the body wash and shampoos smell masculine. Then, I think, the bedding needs some thorough cleaning because I get a few rashes. Although i am not sure if i really got those rashes because of the bedding.. or just because the season was quite dry during my visit.

I had stayed in Oakwood twice already. And yes, I still prefer this hotel for long business trips.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 24, 2012

Very much enjoyed my stay, in almost every aspect it always reach 4 or 5 star.
I can managed to have everything without going out from the room.
I can managed to do everything in comfort.

Comment for improvement:
I noticed need to be improve is the breakfast, very sure that Oakwood can serve 5 star breakfast. Regards

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Oakwood

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPCJ-Manager, General Manager at Oakwood Premier Cozmo Jakarta, responded to this review, November 7, 2012
Dear Oakwood Traveller,

Many thanks for your comments regarding the comfort, spaciousness and convenience of the Oakwood Premier Cozmo Jakarta apartments and the helpful disposition of our associate team.

We are in the process of introducing an a la carte breakfast menu as well as supplementing our breakfast buffet with some additional items. If you are returning to Oakwood Jakarta, please do not hesitate to mention your specific requirements to our restaurant associates and they will try to accommodate them if possible.

Once again, thanks for taking time to compile your comments - much appreciated.

Best regards
OPCJ-Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2012

My husband regularly stays at the Oakwood for work and I joined him this time for a few days. Very comfortable rooms with excellent service. Great security and convenient shops down below.
A better range of cereal would be good for breakfast.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPCJ-Manager, General Manager at Oakwood Premier Cozmo Jakarta, responded to this review, November 7, 2012
Dear Divermin,

Your comments are most appreciated and we shall be sure to pass them onto our associate team.

We are in the process of including some muesli, granola and porridge oat options in our cereal selection and hope to have that up and running soon to add to the 4 cereal choices we currently provide.

Many thanks
OPCJ-Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 12, 2012 via mobile

my husband has been in Jakarta since november 2011. Since then he has made Oakwood his home. I and our 2 daughters joined him for a long duration stay in july 2012.we have gradually shifted from a 1 bedroom , to 2 bedroom and then to a 3 bedroom apartment in oakwood each time loving the interiors as well as the different view offered by the rooms.Once in a while we vote as a family to shift to other housing colonies with simiar or maybe better amenities.but believe me every time we all have voted in favor of oakwood!In all the 3 apartments we have lived in we have had the experience of wonderful helpers, who are true to their job,honest,and most importantly always smiling.No wonder it has been said that Indonesians are the happiest people in the world.Oakwood has been like a home awayfrom home to me and my family.My husband's office at Sudirman is close by,as also mydaughters' school.I just have to walk out of Oakwood and there is a plethora of options for me to shop at.I have come here with just a suitcaseful of clothes and have not needed to purchase a thing for my kitchen and my daily needs.....thanx to the ever helpful staff at Oakwood....everybody needs a mention here from the men at the security to the people at the reception,the persons to assist you and help you (with your grocery at times !)near the elevators and ofcourse the excellent housekeepers who have worked tirelessly for us.......need to mention Dini,Eko and Ahmed who helped us in our apartments.Would love to recommend Oakwood to our friends coming from India.

Stayed July 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Oakwood Premier Cozmo Jakarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oakwood Premier Cozmo Jakarta

Address: Jl. Dr. Ide Anak Agung Gde Agung Blok E4.2 No. 1 | Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Jakarta
#10 Business Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Oakwood Premier Cozmo Jakarta 5*
Official Description (provided by the hotel):
Oakwood Premier Cozmo Jakarta is the luxurious brand offered by Oakwood in Asia Pacific, The Most Trusted Name in Serviced Apartments Worldwide. Located strategically in the central business district of Mega Kuningan, this first Oakwood property in Indonesia is suitable for business or individual travelers requiring luxury and prestige. The combination of serviced apartments and a five star hotel provides round-the-clock service, security, housekeeping services, laundry and dry cleaning, airport limousine pickup and an on-site restaurant with private dining. It also makes available luxurious facilities such as an outdoor swimming pool, including a swimming pool for children and Jacuzzi, children playroom, and state-of-the-art fitness center, making Oakwood Premier the new benchmark in luxurious residential style in Jakarta. With luxury in every room, Oakwood blends the luxuriousness of a home-away-from home atmosphere with hotel-style amenities. Oakwood Premier Cozmo Jakarta has 204 fully furnished apartments, ranging from rooms in an elegant style with one bedroom to three bedrooms. All include modern kitchens and separate areas for a living room, dining room and bedroom. Each apartment is made perfect with two wide-screen LCD television sets, home theater DVD, washer/dryer, stove/oven, microwave, toaster, rice cooker and coffee maker, large refrigerator and cooking and dining utensils. Highly comfortable for individual business travelers or families. For dining excitement, Oakroom Restaurant & Bar is available on the 3rd floor offering a comfortable, relaxed and friendly ambiance. With a warm contemporary interior featuring earth tones, marbled floor and carpeted lounge area, Oakroom Restaurant & Bar is the perfect setting for dining and entertaining. Select your menu from an assortment of Asian and International favorites and enjoy them in the Restaurant, Bar or al fresco area.Oakwood Premier Cozmo Jakarta, which stands in a beautiful environment, is not just a combination of a hotel and apartments but is also a property compound comprising of 16 retail tenants, in keeping with the inner-city style of living concept. These tenants include a grocery market, chemist, bank, restaurant, café and specialty stores. A helipad facility is also provided on the roof of the topmost building. In the building also provided are Internet facilities with speedy access ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Hotels.com, Booking.com, Orbitz, Priceline, Tingo, CityZen, HotelsClick, BookingOdigeoWL, Despegar.com, Venere and Otel so you can book your Oakwood Premier Cozmo Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oakwood Premier Cozmo Jakarta Hotel Jakarta

Owners: What's your side of the story?

If you own or manage Oakwood Premier Cozmo Jakarta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.