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“2 thumbs up for the room design and its comfort” 5 of 5 stars
Review of Hotel Indonesia Kempinski

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Hotel Indonesia Kempinski
5.0 of 5 Hotel   |   Jl. MH Thamrin No.1, Jakarta 10310, Indonesia (Menteng)   |  
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Ranked #13 of 345 Hotels in Jakarta
Certificate of Excellence 2014
Jakarta, Indonesia
Top Contributor
62 reviews 62 reviews
39 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
“2 thumbs up for the room design and its comfort”
5 of 5 stars Reviewed January 3, 2013

We booked this hotel on purposed to celebrate end of year 2012. I booked from one of qualified web booking agent and booked 4 rooms . We paid full in advance as suggested by the room sales manager refer to New year eve , we did ourselves came , and settled the bill. we got promised from front office staf, named MELISSA that our room will be in the same floor and connecting one another as requested . We really disappointed , when we check in on 30 Dec, we got 4 separate rooms that far away one another. after some argued they gave only 1 room close one another 608 and 609 but 600 and 642 still in the different wing of the Hotel. I just dont understand that a reputable hotel could not accomodate what they have promised to their guest. I understood they might busy on New Year and fully booked, but once you promise and confirmed you should stick on it. Luckily the disappointment not too long since we really happy with the room and the service eventhough we have to walk far away to gather with our families.

Room Tip: Make sure they will give you the room that you request on booking. such as, twin bed, double bed or...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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506 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 23, 2012 via mobile

Room is modern, big, and comfort
We stay @ Grand Deluxe
Bathroom is big, automatic toilet
BUT
Breakfast is extremely poor
Why i put "extreme"?
This is the first time 5* hotel waiter when i am having my breakfast told me to sign a notice that i already use my breakfast saying this is complimentary but put the amount due idr450k
Serice in brrakfast very poor
Ex:variety of food, the service and welcome from the waiter and evnthough there is the f&b manager there he is busy with his own not to get attention to customer, the only good waiter is the omelette section, the other very poor, the waiter ask to change and take the dirty dishes without oligation to replace with the new one?
Our tea in glass is run out but there is no refill untill we ask?
Maybe there is less waiter in the signature restaurant that can't hold all service for table and guest
The hospitality from reception who handle my check in is also not good for me the 1st exp customer

Stayed December 2012, traveled as a couple
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Bangkok
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 20, 2012

Look old by the outside but inside is nice and modern. Seem like they invest in improving the hotel awhile ago. The room is very comfortable with all 5 stars luxury amenities. The restaurant also have great local and international food. Thumps up.

Room Tip: Request for the non-smoking room if you are not a smoker.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Balikpapan, Indonesia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 18, 2012

I stayed in Kempinski recently on 17-18 December 2012 for the first time...

I was amazed with the electric/digital toilet...got some fancy temperature-regulated toilet seat...plus function buttons....
The room also has a big bathtub....

One of my favorite...

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 1, 2012

I stayed in Kempinski for about 10 days.it wasn't my first time to stayed here..rooms is nice with large bathtub and awesome toilet..everything seems perfect til i got up the next day to had a breakfast with my friend..
Since my friend didnt bring his slipper,he wore hotel's slipper..when we entered the dining area the duty manager there (forgot his name) told my friend that he can't enter the dining area with that slippers,i found it so weird since i never experienced that kind of problem in other 5 stars hotel..so he borrowed my friend an "ordinary" slippers..

The next day..with different duty manager there..theres a woman sat right next to me..wore hotel slippers.and i saw another guy wore it too.it kinda bothered me a bit since we were told not to wear that.this might be a little issue for some peoples,but for a 5 stars hotel..this shouldn't be an issue..especially for a person who choose to stayed there for more than a week..and the hotel wasn't that cheap either!!

Overall.aside that problem.i would definitely come back in the future..since you guys provided all of my special requests perfectly upon my arrival.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 1, 2012 via mobile

Very central with shopping mall link to hotel. Great variety of food as well. Very modern gym with lots of tread mills.big rooms n big toilet ...........................................................

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 14, 2012 via mobile

On 13th November, we check-in and the card fare my wife. Credit card in amount of IDR 6.000.000,-. They said that amount will be cancel when we check-out, apparently its not. We already check to citibank, the customer service said it still not cancel by kempinski..Until I write this review we still not received the money yet..

Big star hotel but with poor administration procedure and under knowledge staff.. Better they ask cash money for deposit if they cant used the EDC machine right...

  • Stayed November 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indonesia Kempinski

Address: Jl. MH Thamrin No.1, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 345 Hotels in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Indonesia Kempinski 5*
Number of rooms: 289
Official Description (provided by the hotel):
Hotel Indonesia Kempinski Jakarta represents both a celebration of the glorious past and the bright future. Adjacent to Grand Indonesia Shopping Town - one of Asia's largest shopping mall, the hotel is definitely the ideal address for business, convention, wedding and extravagant shopping. Located at the strategic Bundaran HI (Hotel Indonesia Roundabout), the hotel boasts 289 spacious luxury rooms and suites including the lavish 412 sqm Presidential Suite with its private spa. Hotel Indonesia Kempinski facilities include 6 meeting rooms, a SPA & fitness center as well as an outdoor swimming pool. The hotel comprises a lounge bar, a rooftop cafe along with a chocolate confectionary and a delicatessen shop. Hotel Indonesia Kempinski Jakarta also offers 3 restaurants from international buffet and traditional German food to Italian fine dining. ... more   less 
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