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“Not that close to the airport, especially during the day” 3 of 5 stars
Review of FM7 Resort Hotel Jakarta

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FM7 Resort Hotel Jakarta
3.5 of 5 Hotel   |   Jakarta International Airport Soekarno - Hatta | Jl. Raya Perancis No. 67. Cengkareng, Jakarta 15125, Indonesia   |  
Hotel amenities
Ranked #38 of 345 Hotels in Jakarta
Singapore, Singapore
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Not that close to the airport, especially during the day”
3 of 5 stars Reviewed February 25, 2013

Think about hotel located at the end of the airport runway. Only hotel located at the airport could be better. So close, right?
Oh well, so I thought.

Travel to the terminal around 3 am took 25 mins, there are three terminals and if you are not lucky....
My colleague was leaving bit later and missed his flight. Miscalculation but who would have thought you need 50 mins to get to the airport and this is what you need during the day. traffic, traffic, traffic.

Other than that, room was large but basic, there was no iron in the room which is quite normal but when iron arrived I had to sign the equipment rental form :) Checkin very slow even though it was not busy night.

I didn't use any of their restaurants and left after few hours of sleep (3 am..) so can't comment more.

Overall, average hotel but there seems to be nothing better in the area.
Just make sure you have enough time when before you leave :)

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FM7_Resort_Hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, March 19, 2013
Dear Jakub_KL,

Thank you for staying with us on your last trip at FM7 Resort Hotel. We appreciate your feedback as part of our continues improvement program to serve our guest better such as yourself.

From our past experiences the traffic is slow in 03.00AM, usually it took much less than the time mentioned in your review. Our location which is close to Soekarno-Hatta Jakarta Airport benefited many guests to avoid traffic from Jakarta to Airport which can be much more than this. For your information, our Concierge always advises guests to leave earlier just in case there is a heavy traffic in the airport itself.

The rooms in FM7 Resort Hotel are inspired by minimalist and modern design, hence the furniture used are aligned with this concept. The idea is to create a spacious and simple atmosphere for staying guests. I hope you will be able to try the menus from our restaurant and enjoy other facilities such as Swimming pool, Sauna, Steam and Fitness center on your next stay.

Once again thank you for your review, we are looking for your next stay at FM7 Resort Hotel.

Yours sincerely,

Dina Kosim
Assistant General Manager
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795 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 23, 2013

Clean, minimalist yet fashionable and comfortable rooms. Also very quiet, even with the planes landing right beside it. Absolutely no complaints about the sevice. Restaurant is fine.

The down sides would be the feeling of being "confined" and not able to actually be outside in the open air. The pool lounge area is surrounded by two story high walls and covered with a mesh which not only provides some sun shade, but also makes it feel like one is still indoors. Unfortunately the lounges beside the pool are hard wood and no cushions provided to cover them, which is both extremely uncomfortable and, really, unacceptable for a hotel of this caliber.

If a roof top lounge is constructed it will allow guests to actually sit outside, which at present is not possible (hence the description of feling 'confined'). As a previous reliever mentioned, there is really no place to walk as the only road is astoundingly busy and dusty with traffic that crawls by at about 5 km per hour ( literally) .

The wi fi, despite the manager's defense , really is inadequate for a hotel of this size.

Having said this, the hotel is immaculate, the rooms spacious and quiet, and the staff pleasant. Just be prepared to feel slightly cooped up while you stay there.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FM7_Resort_Hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, March 20, 2013
Dear Bill T,

Warmest greeting from FM7 Resort Hotel!

Thank you for your recent stay at FM7 Resort Hotel and for sharing your experience during your stay. I am glad that you enjoyed our clean and comfortable room. I am also glad that you enjoyed our food and beverage at the restaurant and I hope you tried our new menu from our special guest chef from Thailand, which serves authentic Thai food for this season.

The swimming pool is indoor pool therefore it is not meant to be in open air, however we do have very high roof ceiling for people who would like to enjoy the sun without compromising with the weather. Actually, for your information we do have a rooftop lounge on construction which will be finish soon, so guests can enjoy sitting outside in the open air.

Regarding the Wi-fi, please email us more details what you mean by inadequate so we can review it more accurately. We do apologize for any inconvenience you may have experienced.

Once again, thank you for your valuable review. We will continuously improve our services to serve you better.



Yours sincerely,


Dina Kosim
Assistant General Manager
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Bordeaux, France
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 15, 2013

We originally booked this hotel through Agoda as it was close to the airport but then had to extend our stay by a few days.
Following an email to the hotel asking for a shuttle from the airport, we were met by a yellow liveried employee who guided us through the crowds and formalities to a waiting shuttle bus. That was so helpful and destressing!
In fact that was indicative of our experience at this hotel. All the staff are friendly and efficient, trying hard to meet every need.
The rooms are large and clean, well and simply furnished. The bathrooms are fine with huge showers and lots of gels, nail files, combs etc and slippers. Water is provided each day. There is a kettle with tea and coffee in each room.
Our first night was in an executive club room which was luxurious but is near the karaoke rooms. The noise in the reception for that area is incredible, although there was no noise in the room. We moved to the other normal de luxe rooms for the rest of our stay. I guess if you like karaoke those rooms are well placed!
We used the swimming pool which also has hot and cold jacuzzis, steam room and sauna and a well equipped gym. It is busy in the evening but virtually empty during the day and a nice place to relax. We also had a massage. There is a hairdressing and beauty salon too.
The restaurant has wide range of Asian cooking styles including with a guest Thai chef during our visit. The food was nice, not expensive and served with a smile. Breakfast buffet is fine, with a choice of Asian and western dishes. There is a smoking area in the restaurant but very few people used it.
This hotel seems really well run and nothing was too much trouble for any member of staff. They are expanding the hotel also to include more rooms and a rooftop terrace cafe from which you will be able to watch planes take off and land!
Wifi is available in the rooms and was fast, certainly faster than anywhere else we used it during our trip round Indonesia.
So overall we had a good experience here and it was a cut above most airport hotels in terms of facilities and service. We will come back on our next trip.

Room Tip: Just go for a de luxe room not one of the more expensive options
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FM7_Resort_Hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, February 21, 2013
Dear belette,

Thank you for taking your time to give us a nice review and rating.

I am happy to know that our strategic location which is near Soekarno-Hatta International Airport, pick-up service and other facilities benefited you and that you enjoyed our rooms and restaurant. It is always great to know we are satisfying our guests.

As a resort Hotel, we strive to provide a complete services and facilities for our guests. We are completed with indoor swimming pool, hot/cold whirlpool, steam, sauna, and fitness center with a personal trainer. And also other first class facilities such as spa and massage, where the guest can refresh body and soul before continuing or after traveling. I am glad that you enjoyed most of our services and facilities.

I will make sure to forward your valuable compliments to all related departments, we will strive to maintain the standard and serve our valuable guests better such as yourself.

Thank you once again and we are looking forward to welcome you again in your next trip to Jakarta.

Yours sincerely,

Dina Kosim
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 4, 2013

For this price, there are better options -- but, given FM7's location near the airport, it is worth consideration.

Pros:

* Pool/spa/fitness/karaoke area seems well-implemented.
* Restaurant serves decent food.
* Rooms are large (but otherwise basic and uninspiring).
* Free shuttle to/from the airport.
* Clean facility.
* Friendly staff.

Cons:

* The "free WiFi" is a joke. The hotel's own webpage takes 5 minutes to load on the connection. Embarrassing.
* The hotel's bookkeeping system is straight out of the stone age. No computerized tabulations -- if you have a few charges to you room, expect a longer check-out as they do basic math.
* Check-in/-out process is a bit weird, requiring the guest to hold on to a piece of paper. This is the 21st century, right?
* If you dare open your blackout curtain, housekeeping will give you an urgent call to close it.
* Airport shuttle only runs hourly ... so plan accordingly.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FM7_Resort_Hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, February 8, 2013
Dear Moravec,

Thank you for your stay at FM7 Resort Hotel and for sharing your experience during your stay. I am pleased that the free pickup service from airport, free shuttle to the airport, large room, and other supporting facilities made your stay enjoyable. I am sorry to hear if you have any inconvenience experience. I would like to take this opportunity to clarify some parts of your review.

• Free Wi-fi is used by Hotel’s guests and can be slow at some time when everybody is using it at the same time. Please be kindly informed that since FM7 resort Hotel webpage use Flash, the access may take longer than general webpage.
• We use computerized hotel management system, please email us regarding your case so we can further review what happened upon your check-out. Our email can be found on FM7 Resort Hotel’s website.
• All check-in and check-out is processed in our computer system. I would assume that the piece of paper is referring to the proof of transaction at Hotel. This is done to give our guests a peace of mind for every transaction tehy made.
• Please be advised that our House Keeping may give a courtesy call to remind our guests if they have an opened window. It is fully an option to the guests to leave it opened or closed.
• We do provide free pickup service from the Airport based on guest’s request and flight details and 24 hours free shuttle service back to the airport on half hour and hourly basis depends on the time of the day.

Once again I am apologize if you might have any inconvenience during your stay. We will review your feedback to improve even more to satisfy our valuable guests such as yourself.

Thank you

Yours sincerely,


Dina Kosim
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 31, 2013

Stayed here one night on route to Sulawesi. As a transit hotel it serves its purpose very well. It's clean and quite modern and has good facilities like pool, gym and spa. The restaurant serves quite good food and is the only real choice for a meal due to hotel location. My only criticism relates to staff at the front desk. Procedures for check in / out are painfully slow and antiquated, relying on a reconcililng a series of papers, talking to half a dozen other staff, looking at the computer, looking mystified, disappearing for several minutes, and generally seeming unhappy to assist. The concierge was friendly and they promptly helped us with our room safe when needed.
The hotel spa caters for business travelers.
Overall, worth a look if you don't have the time to get into the city and all it has to offer.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FM7_Resort_Hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, February 9, 2013
Dear Peter S,

Warmest greetings from FM7 Resort Hotel!

I am glad you enjoyed our modern room and the dishes that our restaurant provided. Our location which is near Soekarno-Hatta Airport and other supporting facilities such as swimming pool, steam, sauna, hot/cold whirlpool, fitness center, spa and karaoke are provided to bring an enjoyable experience for our valued guests such as yourself.

I am apologise for any inconvenience you may have experienced during the check-in or check-out process. I will review it with related department according to our standards of service.

Thank you for your valuable feedback, we will continuously improve our services to serve you better.


Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
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Enkhuizen
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 28, 2013

Arrived at Cengkareng and needed a place closeby the airport for the day after I had to catch a urly flight. Room was more than spacious. Nice tv and really good bed. Bathroom was spacious aswell. Staff was friendly and helpfull. Was here only for one night, but when returning to Jakrta for sure I will try to return to this hotel. The food of the restaurant was also ok and I didn't need to wait long for it to be served. At night I heared some people on the hall but that was only ones. Overall verry clean and good. The only thing that I can think of as negative is the surrounding of the hotel. Out of the hotelarea it is really a poor area and it is spotable when going places with a taxi. But I would give it a big 8 or a small 9 for I did like it there so for those in need for a hotel near the airport i can advice it to you

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FM7_Resort_Hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, January 30, 2013
Dear Krait88,

Thank you for choosing FM7 Resort Hotel and for posting a review on Tripadvisor.com about your recent stay at our hotel.

We are glad to learn that our strategic location which is near Jakarta International Airport benefited you. Moreover, it is pleasing to find out that our room, services and the foods at our restaurant has fulfilled your expectation.

Thank you for taking your time to give us a nice review and recommending us to other travelers. It is always great to know we are satisfying our guests.

On the behalf of our staff and management, we are looking forward to welcoming you again in the near future.

Yours sincerely,

Dina Kosim
Assistance General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Catania, Italy
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 22, 2013

The hotel is one of the closest to the airport, at least that's the best that I found for one night in Jakarta close to the airport.
Swimming pool, sauna and gym looked OK but we were too tired because of jet-lag, unfortunately didn't use any of these.
The rooms are OK, nothing special though. Pretty simple but spacious. We had a room on the first flow, so nothing to see from the window, but the area is a little creepy - there is nothing around, so I doubt there is something to see from upper floors.
Staff is friendly and breakfast was abundant (mostly indonesian food).
The hotel is the best choice if you do not want to go far from the airport and want to have rest between the flights, but do not expect much. Also, there is nothing to do outside, I'd say it's better not to go out at all...
We called a day before to arrange pick up from the airport - the shuttle is free and it worked well, everything was arranged well even though our flight was delayed a couple of hours.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FM7_Resort_Hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, January 27, 2013
Dear Oksana_2011,

Thank you for your stay at FM7 Resort Hotel and for sharing your experience during your stay. I am happy that you chose us as the best choice around the Airport.

Our location is close to the airport and can be accessed within 10 minutes, as part of our service we provide free pickup service from the Airport based on guest’s flight details and a free shuttle service back to the airport 24 hours. I am glad to know that the pick-up and transfer-out services, spacious room, friendly staffs and breakfast make your stay more enjoyable.

The indoor swimming pool, hot/cold whirlpool, steam, sauna and fitness center with personal trainer are the facilities that we provided free for our in house guests and exclusive members. The facilities are open 06.00AM until 10.00PM. I do hope you will experience those facilities on your next stay with FM7 Resort Hotel.

Once again, thank you for valuable comment. I am looking forward to welcome you again in the near future.

Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about FM7 Resort Hotel Jakarta

Address: Jakarta International Airport Soekarno - Hatta | Jl. Raya Perancis No. 67. Cengkareng, Jakarta 15125, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Jakarta
#20 Romantic Hotel in Jakarta
#43 Business Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — FM7 Resort Hotel Jakarta 3.5*
Number of rooms: 386
Official Description (provided by the hotel):
A new 4 stars Hotel with customer satisfaction oriented emerging as the ultimate redefinition of Airport Hotel in Jakarta. Combined with appealing room rate and compiled in one stop accommodation concept which offer simplicity & comfort just 2 KM away from Jakarta Airport. Completed with all you could ask business equipment and broadband internet will keep you comfort and at ease all the time. There are so many great ways to enjoy your valuable free time while staying at FM7 Resort Hotel. All these first class facilities just next to your room door. ... more   less 
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Also Known As:
Fm7 Hotel Jakarta

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