We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst service ever!” 1 of 5 stars
Review of FM7 Resort Hotel Jakarta

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added FM7 Resort Hotel Jakarta to your Saves list
FM7 Resort Hotel Jakarta
3.5 of 5 Hotel   |   Jakarta International Airport Soekarno - Hatta | Jl. Raya Perancis No. 67. Cengkareng, Jakarta 15125, Indonesia   |  
Hotel amenities
Ranked #39 of 332 Hotels in Jakarta
bangkol
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Worst service ever!”
1 of 5 stars Reviewed October 23, 2012

Twogood things----close to airport and room was nice. A.bonus after a rough few days of travelling.

Now----- the bad things:

Wifi never worked
I'm a a vegetarian--- I ordered a salad and sautéed spinach. Salad came covered in meat and type spinach covered in shrimp. I was told it was my fault for not knowing, and had to pay for it. I was treated horribly by both the manager and room service guy.

My husband got food poisoning. And.In the morning, I went for breakfast,.and I wanted story bring him back a dry piece if toast and they wouldn't let me, they told me he needed to come to the dinning room even though he.was deathly ill.

They wouldn't give him an extra water when he finally came out tocatch our taxi to the airport.he was toosick to takethe shuttle. We were running out the door and already paid.our bill.

EVeryone was.Rude to us. And even though he could barely stand,he wanted.out of there.

Room Tip: Notclose to lobby----so loud!!!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, November 26, 2012
Dear Kelly J,

Warmest greeting from FM7 Resort Hotel!

Thank you for choosing FM7 Resort Hotel as your preferred stay near Jakarta’s Airport, and for sharing your experience on Tripadvisor.com. Firstly I would like to apologize if you do feel any inconvenience during your stay; however I would like to take this opportunity to clarify some parts of your review so it does not mislead other travelers.

We have Wi-Fi and also cable connection for all of our guests. Most importantly we have 24-hours IT supports in house ready for any guest needs upon their stay. Please do consult with our IT supports or our staff for any request during your stay.

Please advise did you tell our staff that u are Vegetarian, since we do have a list of Vegetarian menu and we can customized any of our food to Vegetarian menu. There are many varieties of salad, and salad is a vegetable dish but not always a Vegetarian dish. Some kinds of salad are commonly served with meat, such as Caesar Salad. If you do want a Vegetarian salad please informs our staff so we could customize it for you. We do not have any sautéed spinach dish on our menu, moreover there is only 2 type of spinach food served in our restaurant. Spinach seafood which absolutely comes with meat and the other one is our signature Malaysian water spinach dish which have a descriptions and a massive size of picture on the same page (almost half page full) clearly shows big chunks of prawns (not shrimp) on the top of the dish. Please elaborate what you mean by “treated horribly” so we can specifically review your feedback.

Please clarify where exactly your husband got the food poisoning as this may seriously misleading to our reader as its not happen at our premises. It is very confusing for me to read your review as we do care about our guest who needs special assistance and ill. From our past experience we do assist and deliver breakfast to the room more than a toast to the guest such as milk, omelet, juice, salad or cereal, depends on guest request and can be chose from the breakfast menu.

Please email us with your details and with your experience as I am confused of your review and perhaps you were posting to a wrong hotel as all of your complaint does not match out standard service level. Our email address can be seen on our website.

Once again, thank you for your valuable comment. I hope this explanation will clarify for other reviewers.

Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

716 reviews from our community

Traveler rating
    187
    340
    135
    34
    20
See reviews for
64
234
113
134
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Alkmaar, The Netherlands
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2012

Although I arrived in a turmoil of emotions, since my father died only hours before and I was exhausted this hotel gave me all I needed. Friendly people greeting me everywhere, terrific breakfast, good dinner, fantastic roomservice. Good service at the pool, nice pool and spa. Next time I will hopefully stay here with my family and in better circumstances. But anyway, thx everybody working at FM7.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, November 22, 2012
Dear Walter B,

Warmest greetings from FM7 Resort Hotel!

Thank you for choosing us as your preferred Hotel in Jakarta.

We are sorry to hear that your last visit in Jakarta was for your father burial, our deepest condolence for your lost. May God bless you and your family during this hard period. However we are glad that we were able to provide you an enjoyable stay at our Hotel, thank you for your kind compliment to our services.

We look forward for an opportunity to welcome you again to FM7 Resort Hotel. Please do not hesitate to contact me during your stay to accommodate your needs.

Thank you

Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
88 reviews 88 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 15, 2012 via mobile

Close to the airport so excellent for layovers. Free shuttlebus collection to the hotel which saves getting ripped off by the large number of taxi touts.
Hotel was spacious with nice pool. The staff were helpful and friendly. Rooms were large with nice satellite tv. The restaurant is extremely good. Infanct the satay Ayam was tremendous and the Tom yum goong soup probably the best I have had. And the prices were also very low. All in all a cost efficient hotel for layovers which covers all bases.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, November 22, 2012
Dear Pughio83,

Thank you for staying with us on your last trip at FM7 Resort Hotel.

I am pleased to hear that the free pickup service from airport, spacious room, and other supporting facilities made your stay a more pleasant experience. We do wish to provide our valuable guests with all the possible facilities or leisure at its best with reasonable price.

I am also glad that you enjoyed our food and beverage at the restaurant. You made great choice, our Tom Yum Soup is one of the favorite including “Tom Kha” and “Mango Chicken”. Please ask the staff for our recommendation upon your next visit to try during your stay.

Thank you for your valuable comment and we look forward for an opportunity to welcome you again to FM7 Resort Hotel.


Thank you

Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2012

Very good. Very near of Jakarta Airport(5 min.)
modern and colourfull.
Good(and big) rooms. Also quite.
Don't have an outside swiming pool. Only one indoor. Spa center. Nice restaurant.
Friendly staff.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, November 22, 2012
Dear Aaaq,

Warmest greeting from FM7 Resort Hotel!

Thank you for sharing your opinion as feedback order for us to consistently keep on improving our services and facilities. We are glad to read that you enjoyed our Hotel and our strategic location which is right next to the airport brings conveniences for you and all of our guests.

We strive to provide a complete service and facilities for our guests. We are completed with indoor swimming pool, hot/cold whirlpool, steam, sauna, and fitness center with a personal trainer. And also other first class facilities such as spa and massage, where the guest can refresh body and soul before continuing or after traveling.

Once again thank you for your wonderful comment, we always try to find a way to improve our service and welcome you for your next trip.


Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Top Contributor
320 reviews 320 reviews
205 hotel reviews
Reviews in 162 cities Reviews in 162 cities
421 helpful votes 421 helpful votes
4 of 5 stars Reviewed October 15, 2012

+ proximity to the airport, free shuttle every hour (which goes to Terminal 1A, B & C - domestic flights of Batavia, Lion Air, then Terminal 2 - Garuda Indonesia main terminal, and then Terminal 3 - Air Asia).
+ breakfast starts from 4 AM (average range of meals, but still good to grab a coffee and omelette before the flight)
+ good staff, quick check-in and check-out

- rooms are spacious and clean, but the shower already started to get mouldy. No balconies (but there are smoking rooms anyway).

There's also reflexology and massage, but didn't try it, so can't really say anything.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, November 22, 2012
Dear Guest,

Warmest greeting from FM7 Resort Hotel!

We would like to thank you for sharing your valuable comment on Tripadvisor.com.

We are delighted to learn that you enjoyed our hotel and service level. It is also pleasing to know that you have been benefited by our strategic location which is near to the Airport and the free shuttle.

We have taken notes of your feedback in regards of the shower, we have passed on this information to the respective Department concerned for further follow up.

Once again thank you for choosing FM7 Resort Hotel as your preferred Hotel in Jakarta.
Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 11, 2012

If you are laying over in Jakarta for just one night and catching a flight early in the morning, the FM 7 Hotel is ideal.It is close to Soekarno Hatta Airport and is brand new and clean. The hotel complex has restaurants,sauna and fitness centre,music room and a karaoke.FM 7 Hotel provides free shuttle service from / to airport on an hourly basis round the clock. Travel time from the airport to the hotel vv can take between 15 minutes to 30 minutes depending on the time of your arrival.Staff are generally helpful and friendly. But their comprehension of English is weak. Food served in the hotel restaurant is delicious and inexpensive. Highly recommend the satay ayam (grilled chicked in stick ) and nasi goreng special ( special fried rice).

Room Tip: Try to request rooms near the reception counter on the ground floor if you do not enjoy loud music f...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fm7hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, October 23, 2012
Dear Chan_pup,

Warmest greetings from FM7 Resort Hotel!

I would like to take the opportunity to thank you for taking the time to write about your recent stay at FM7 Resort Hotel and I am happy to learn that you enjoyed our room, facilities and restaurant.

I am glad that our location which is close to the airport benefited most of our guests. We commit to always provide the best FM7 Resort Hotel experience to our valuable guests. Please do not hesitate to contact us should you need any assistance in your next trip in Jakarta. We are looking forward to welcoming you again at our hotel soon.


Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolzano, Italy
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2012

We stayed at the Fm7 Resort for one night in August waiting for our flight the next day. Pick-up from and drop-off to the airport were organized very well and the way to the hotel is pretty short (about 10 minutes). The hotel is very clean, rooms are beautiful and spacious (we’ve booked a deluxe room for triple occupancy). The hotel’s restaurant offers good meals at fair prices. The staff is friendly.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fm7hotel, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this review, October 23, 2012
Dear Filippo P,

Warmest greetings from FM7 Resort Hotel!

Thank you for choosing us as your preferred Hotel in Jakarta. It was great to have you staying with us and we appreciate your feedback. I am glad to hear that you had a memorable stay with us and you have been benefited by our strategic location which is near Jakarta’s International Airport and the pick-up and shuttle services.

I am pleased you found our rooms beautiful and the restaurant was value for money. It is always great to know we are satisfying our guests.

Once again, thank you for your valuable comment. We look forward to welcoming you again in your next trip to Jakarta.


Yours sincerely,


Dina Kosim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to FM7 Resort Hotel Jakarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about FM7 Resort Hotel Jakarta

Address: Jakarta International Airport Soekarno - Hatta | Jl. Raya Perancis No. 67. Cengkareng, Jakarta 15125, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Jakarta
#38 Business Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — FM7 Resort Hotel Jakarta 3.5*
Number of rooms: 386
Official Description (provided by the hotel):
A new 4 stars Hotel with customer satisfaction oriented emerging as the ultimate redefinition of Airport Hotel in Jakarta. Combined with appealing room rate and compiled in one stop accommodation concept which offer simplicity & comfort just 2 KM away from Jakarta Airport. Completed with all you could ask business equipment and broadband internet will keep you comfort and at ease all the time. There are so many great ways to enjoy your valuable free time while staying at FM7 Resort Hotel. All these first class facilities just next to your room door. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Priceline, Hotel.de, Despegar.com, Expedia, EasyToBook, TripOnline SA, Booking.com and Tingo so you can book your FM7 Resort Hotel Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fm7 Hotel Jakarta

Owners: What's your side of the story?

If you own or manage FM7 Resort Hotel Jakarta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.