The disappointment started from the front office. Claiming as a 4-star hotel, Marbella cannot provide me with the room on the check in time (2 PM). I had to wait for one hour, in the hot lobby, with agitated kids and a 9-month old baby.
Arriving at the room, it was another disappointment. The exterior wall was covered with mildew, the bathroom door couldn't be closed properly, the refrigerator was not working well, the aircon was leaking (and no housekeeping team came despite multiple calls to report the leak..)
The beach behind the hotel was full of makeshift tents filled with aggressive hawkers. We couldn't even sit back and relaxed because of them.
The breakfast served was poor in choice.
I should have read the reviews first...
- Also Known As:
- Marbella Hotel Java
- Marbella Hotel
- Marbella Hotel, Convention And Spa
- Sol Melia Java
- Official Description (provided by the hotel):
- MARBELLA HOTEL, CONVENTION & SPA is located in Anyer on the western tip of Java Island and only 90 minutes drive from Indonesia’s capital city Jakarta. Anyer is an enchanting place where the tropical sea dances to the beat of the Flamenco. MARBELLA HOTEL, CONVENTION & SPA is one of the finest Resort Hotels on the West coast of Java. The serenity, elegance and hospitality of MARBELLA HOTEL, CONVENTION & SPA make it a perfect combination for business and leisure with everlasting memories.Once arrived, lay back, relax and let our staff take care of you. From a friendly welcome to an efficient check – in, at MARBELLA HOTEL, CONVENTION & SPA you enter a world of hospitality where smiles abound, the services gracious and your every need is anticipated. ... more less
- Reservation Options:
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