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“Beautiful Bali..” 5 of 5 stars
Review of Villa Eden Bali

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Villa Eden Bali
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Jl.Jalan Pantai Echo Beach Canggu, 200mtr from beach, Bali 80361, Indonesia   |  
Hotel amenities
Ranked #942 of 1,735 Specialty Lodging in Bali
Kolkata (Calcutta), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Beautiful Bali..”
5 of 5 stars Reviewed October 18, 2011

Bali is beautiful no doubt...but what made my trip better was Eden Villa...the property is simply amazing. Set in complete white with natural plants and some wood work..it gives you a sense of tranquillity as soon as u step foot into the spacious villa. You not only have a private pool on the ground level but also a personal jacuzzi at the terrace with a sea view. The villa's are extremely well maintained and the staff is the politest of what i have come across so far.. The exoticness of Bali is multiplied in the simplicity of the villa...we had a super time their and the kids had a blast as well

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 reviews from our community

Traveler rating
    3
    2
    4
    1
    1
See reviews for
2
1
Solo
0
Business
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed April 14, 2011

Four of us rented a three bedroom villa for a Christmas / New Year 10-day stay. The long and short of this review is--I have never had such a bad experience in Indonesia in that price range. Having lived in Indonesia for six years in the past and going now several times a year to Bali and Jakarta, I know what I can expect from villas and hotels in the country. You normally get what you pay for. In the case of Villa Eden, you simply get ripped off.

Everything went very wrong from the beginning. We booked on Internet based on the pictures shown on the website. The 3-bedroom villa was represented as having 3 large and identical rooms. The reality is two larger rooms and one dark, small room on the ground floor with windows opening up to the living room.

The construction quality of the villas is very poor. Even though they are fairly new (less than one year old when we visited) we had water leaking into the bedrooms, corridor, and living room when it rained. The electrical system would trip several times a day throughout our stay up to a point where we avoided turning all the lights on when watching a DVD or listening to music. Oh by the way, the prospectus promised TV and DVD in every room but of course there was none and we had to insist several time to get those installed.

Shall I tell you about the internet connection? Well, we were lucky when it worked 2 hours a day. We must have called the front desk at least 15 times to get them to fix it. In case you are wondering, internet connections are now very reliable in most cities in Indonesia so you cannot blame the country.

All the villas are next to each other, just separated by a wall, so you can essentially benefit all day and night long from the music or screaming children of your neighbors.

Finally, and probably the grossest mismanagement of all, was our checkout. We settled incidental expenses by bank transfer. We received confirmation from our bank that the money had arrived in Villa Eden's account but as the reception staff could not locate our transfer when we checked out (it eventually just took a phone call to their bank to verify but they were too lazy initially to do even that), they proceeded to prevent us from leaving. Yes, you read well. The mafia-style security guard blocked our taxi and the charming staff told us we would have to stay until we paid cash (we had a plane to catch and not much time to argue). They eventually let us go after 30 minutes when they called their bank which of course confirmed our fund transfer).

If you go to Bali for the first time, you may find Villa Eden decent value by European or US standards. But for the frequent traveler to Bali, this has been our worst experience. Never have I felt so helpless in front of consistent bad service, bad attitude from the management, and fundamentally what I consider a thug-like approach from the owners. We had paid in advance so any early checkout would have resulted in us losing our money. We decided to stay the whole duration and enjoy ourselves despite the pathetic accomodation. The only ray of light was the decent staff (maids, cleaners, cooks) who were obviously trying their best in a bad, bad environment.

Please AVOID AT ALL COST.

  • Stayed December 2010, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Eden Bali

Address: Jl.Jalan Pantai Echo Beach Canggu, 200mtr from beach, Bali 80361, Indonesia
Location: Indonesia > Bali
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #942 of 1,735 Specialty Lodging in Bali
Number of rooms: 2

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