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“Western-style hotel in old Lhasa” 4 of 5 stars
Review of Four Points by Sheraton Lhasa

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Four Points by Sheraton Lhasa
3.5 of 5 Hotel   |   No.5 Section 1, Linkuo East Road, Lhasa 850000, China   |  
Hotel amenities
Ranked #6 of 285 Hotels in Lhasa
Petaluma, California
Top Contributor
202 reviews 202 reviews
77 hotel reviews
Reviews in 114 cities Reviews in 114 cities
124 helpful votes 124 helpful votes
“Western-style hotel in old Lhasa”
4 of 5 stars Reviewed April 1, 2013

We stayed four nights and would recommend this property. It is close to the main attractions, has comfortable rooms, and is good value. We ended up using Cash and Points for our stay, so even better value! The breakfast was average, but our room was an upgrade and quite nice. The staff were courteous and helpful, and as others have commented, offer a variety of massages on site. You will probably only spend a few nights in Lhasa before moving on, so you may as well get a room in this comfortable option - it is popular with Western tourists!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
    49
    75
    32
    9
    1
See reviews for
23
50
7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Hong Kong, China
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 6, 2013

I lived in this hotel before moving to St Regis. Four Points has been a relatively good brand in China and would like to give it a try. The hotel seems marketed at highest price among all 4-star hotels in Lhasa. the hotel is inside a street next to the main road, which is quite a quiet place.

I quite like the design of the hotel , the lobby is quite western style and inside is pretty much a Tibetian style. The room is a standard 4 star hotel room without much surprise. However, the room seems to be pretty clean compare to other 4* hotel (as my friends live at a 4* hotel and have visited their room, but certainly the price is much cheaper).

I especially like to stay at the open area outside the restaurant, which is so relaxing, you can enjoy a tea and enjoy the sunshine there (there has an big umbrella to cover you from the UV light too). The buffet at the restaurant is very nice, which plenty of things to choose from, you can have the Shanxi noodles or the crab from the Shanghai, or even the Salsom sashimi. Strongly recommend to go to the restaurant to have the dinner.

The breakfast is also of good quality and western style. All things are all okay except the price is relatively more expensive.

Room Tip: Try to ask for a suite room if you're a platinum member of SPG.
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this review, March 17, 2013
Dear Mr Joejoejoehk;

Warming greeting from vernal holy city Lhasa !

Very glad your satisfactory stay in our hotel and thanks your positive comments, we will insist on

improving our service standard to meet and exceed our guest expectations and set it as our forever

goal , thanks again and hope to serve you and your friends in near furture.

best regards and wishes

Charles Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boulder
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 11, 2012

We stayed as part of a tour. The rooms are very nice (never been in a room that supplied oxygen), the breakfast was more than adequate. The staff was very friendly (stop outside of the hotel and waved to our bus as we left). The massage got rid of the aches from climbing the Great Wall. Provided a companion to walk to the ATM.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this review, October 22, 2012
Dear guest

Warm greetings from distant holy city of Lhasa! very happy you have a memorable and

pleasurable experience in our hotel and thanks for your appraisement .Look forward to

serving you or your friends again in the future.

Best Wishes

Charles Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto
Top Contributor
119 reviews 119 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed October 10, 2012

This is a modern hotel located within a short walk of old town. The rooms were adequate (especially on the upper floors), the staff was friendly but had limited English, and the food in the restaurant was very good. One elevator is small so you may have to wait. I even got a massage in the hotel.

Stayed September 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this review, October 22, 2012
Dear Guest

Warm greeting from the roof of the world Can feel the good experience you had in our hotel from

your comment, and thank you for the expectation your mentioned, we will treat them seriously .

look forward to serving you and your friends in the future . thanks again for your

comments

Best Wishes

Charles Lee
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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 1, 2012

Our first room stank of cigarette smoke. Luckily our guide offered us hers, a lovely disabled room on the ground floor. I was willing to pay for an upgrade but was told the hotel was full. Outside looks like a paint job is needed.
When my friend was really sick with altitude sickness they organised a doctor who put her on an IV and oxygen. Others in our group were even sicker and the hotel staff were great. I supect it happens a lot. I had a wonderful foot massage at the massage centre.
Food was pretty average.

Room Tip: Ask for a disabled room. Check in early and have a look at the room before you accept it.
See more room tips
  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this review, October 22, 2012
Dear Ms Christine S

Thank you very much for staying at Four Points by Sheraton Lhasa.

Your comments are well received and we appreciate that you take your precious time to leave us

the feedback.

We have shared your comments with hotel management team and focused on improving the

issues you mentioned, especially the food quality. once again, thank you very much for your

comments and look forward to serving you or your friends in the furture

Best Wishes

Charles Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Top Contributor
116 reviews 116 reviews
51 hotel reviews
Reviews in 60 cities Reviews in 60 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 27, 2012

Stayed here for three nights as part of a tour package, so I have no idea of what the cost was. I did not know what to expect in Tibet and was pleased with the overall quality and service. Desk staff were helpful, though some only had limited English skills, but adequate enough. There is a small convenience store across the street for the odd munchie or drink--much cheaper than the mini bar. Breakfast was good with a nice variety of foods, but the orange juice tended to run out early and did not get refilled. Found some interesting areas to walk around near the hotel, including a nice walk and people watching along the river.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this review, October 22, 2012
Dear valued guest

Warm greeting from holy city of Lhasa, very glad you enjoyed your stay in our hotel and hope

you and your friend can choose Four Points by Sheraton Lhasa Hotel again in the future.

Thanks .

Best Regards

Charles Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 19, 2012 via mobile

Was a bit disapointed by this hotel. The rooms was clean but the view from our rooms was toward a brick wall. The staff especialy in the resturant spoke very littel english. The location of the hotel is not close but within walking distance from the old tibetan center

  • Stayed October 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles L, Hotel Manager at Four Points by Sheraton Lhasa, responded to this review, August 28, 2012
Dear Valued Guest

Thank you for staying at Four Points by Sheraton Lhasa for your recent visit to Tibet. I would like to express my gratitude to you especially for taking the time to complete our satisfaction survey.

Regretfully, I read that you encountered some problems during your stay in our hotel. The point that you mentioned ‘The view from your room was toward a brick wall. The staff in the restaurant spoke very little English’ will be handled and we appreciate that you bring this to our attention. It is feedback such as yours that proves to be invaluable to prevent falling short of our guests’ expectations again in the future.

If there is anything else that you wish to add or if there is something else I can assist you with, please do not hesitate to contact me or my team. In the meantime, I look forward to welcoming back upon your next visit to Tibet!

Kind Regards,

Charles Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Lhasa

Address: No.5 Section 1, Linkuo East Road, Lhasa 850000, China
Location: China > Tibet > Lhasa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Best Value Hotel in Lhasa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Lhasa 3.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
4 Points By Sheraton Lhasa
Four Points By Sheraton Lhasa Hotel Lhasa
Four Points Lhasa
Sheraton Lhasa
Lhasa Four Points
Lhasa Sheraton
Four Points By Sheraton Lhasa Tibet

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