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“An excellent brand new boutique hotel” 5 of 5 stars
Review of The Pottinger Hong Kong

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The Pottinger Hong Kong
4.5 of 5 Hotel   |   No.74 Queen's Road Central (Main Entrance: No.21 Stanley Street, Central) | Central, Hong Kong, China   |  
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Ranked #71 of 691 Hotels in Hong Kong
Isle of Man
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“An excellent brand new boutique hotel”
5 of 5 stars Reviewed August 19, 2014 via mobile

A real gem located in Central. Only opened in June. Really well designed and appointed and really helpful staff. I would thoroughly recommend this hotel to people who are looking for quality, service and convenient location

Stayed August 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Pottinger H K, General Manager at The Pottinger Hong Kong, responded to this review, August 25, 2014
Dear OrientalKyoko,

Thanks for staying with us and your valuable feedback. We would extend our warmest welcome to your next stay with us again.

Best Regards,

Gina Tam
Hotel Manager
The Pottinger Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    22
    15
    4
    3
    0
See reviews for
4
9
4
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 13, 2014

This charming hotel is in great, convenient location in Hong Kong. The staff is courteous and efficient. So, for instance, although the boutique nature of the hotel doesn't afford space for a gym, the staff were great about providing me with free passes to a gym around the corner. Breakfast is ample and fresh with a nice selection of coffees and teas.

The only problem we experienced was that our room was a few floors up from the bar/nightclub. When we told the front desk about the noise, they were prompt about moving us to a higher floor on a different side of the building.

Room Tip: see above about nightclub noise. I think a room ending in "01" will be away from noise.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Pottinger H K, General Manager at The Pottinger Hong Kong, responded to this review, August 17, 2014
Dear Russ C,

Thank you for bringing your comments to our attention. I would like to apologize for the noise issue during your stay with us. Upon reading your review, I believe my team has been in contact with you immediately to arrange room change and I hope this issue has been handled to your satisfaction.

Thank you again for staying with us and I look forward to welcoming you back soon.

Best Regards,

Gina Tam
Hotel Manager
The Pottinger Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 8, 2014

I stayed there this week and enjoyed this hotel thoroughly. It is located centrally and within walking distance of Central Station, IFC Shopping centre as well as a lot of places to eat out. Also, it is close to SOHO where most of the westerners and locals would go out for a dinner or drink. The rooms are very clean and well maintained. I was upgraded with my reservation and also had free internet as well as breakfast included.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Pottinger H K, General Manager at The Pottinger Hong Kong, responded to this review, August 11, 2014
Dear pop_ma,

Thanks so much for your wonderful review and recommendation. It is fabulous to know you enjoyed your stay with us, please stay in touch and we can’t wait to see you again at The Pottinger Hong Kong.

Best Regards,

Gina Tam
Hotel Manager
The Pottinger Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2014

The only regret I have writing this review is that by giving it its just dues I am going to help everyone discover what I would love to keep as my secret this quaint wonderful little restaurant that captures all that is good about Hong Kong's colonial chic while dripping in modernity at the same time. Great rooms for the size and space, wonderful staff cozy breakfast bar and absolutely unbeatable location. I would rather stay here that most five star hotels in Hong Kong. Price was perfect too hope that does not change! Only downside (and yes this was temporary but really bad) was the pounding of the construction next door which ruined a near perfect stay.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Pottinger H K, General Manager at The Pottinger Hong Kong, responded to this review, August 11, 2014
Dear AmanWhoTravels,

Thank you so much for sharing your experience. Fabulous to know you enjoy your stay and describing our hotel as “One of the Best Boutique Hotels in Asia”. We will continue to maintain high quality of service and hope to see you again in the near future.

Best Regards
Gina Tam
Hotel Manager
The Pottinger Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2014

First off you cannot beat the location! It is only a block from Central station which literally makes public transportation the easiest ever. Secondly, the staff was amazing, greeting us each moment and helping with everything from dinner reservations to taking our luggage in insane heat to a walkway to send us on our way back to the airport.
You'll hear many reviews focusing on the breakfast, it was a continental breakfast but the pastries were fresh and the juice from watermelon to OJ was a hit each day. Again service was incredible and I urge everyone to try the bar for a nightcap, drinks were creative and tasty on par with any New York speakeasy!!! Overall, we loved it and would definitely recommend it, my girlfriend put it best when she said that she couldn't remember a hotel that she looked forward to returning to so much and the location allowed us to frequent our cozy room often!

Stayed July 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Pottinger H K, General Manager at The Pottinger Hong Kong, responded to this review, July 31, 2014
Dear Gregg Vance E,

Thank you for taking the time to share with us your experience following your stay at The Pottinger Hong Kong! We are happy to know you enjoyed every aspect of the hotel and thanks for your compliments made to our staffs. Definitely looking forward to your return to our hotel.

Regards,

Gina Tam
Hotel Manager
The Pottinger Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

Pros:
1. Good Neat Hotel.
2. Good Room Service
3. Polite & Courteous Staff
4. Freshness of a new hotel.
5. Very modern
6. Gave us a complimentary shuttle lift to Macau Ferry Pier Terminal
7. Quality Cutlery / Crockery used in hotel. Much better than many 5-Star hotels.
8. Very central if someone likes to stay in city hustle bustle. Close to shopping, LKF, Pier, IFC Mall, etc.

Cons:
1. Hotel took pre-authorization for 4 nights due to their own confusion which created unnecessary hassle for me. First they held 2 night amount on my card then cancelled 1 night amount by sending message to bank. Problem was that bank actually releases hold and money is available in the bank account after 7 business days. 7 business days is a long time especially when someone is holidaying with a specific budget. So the held amount makes budgeting uneasy. Anyway, all was sorted out eventually but there were hassles.
2. Hotel rates itself as 5-Star. It is a good neat boutique hotel but it lacks 5-Star necessities like a Pool or Gym!
3. Bad views as it is located in centre of HK Central.
4. Bad complimentary breakfast. Was better not to have such a complimentary thing.
5. Hotel's Access is not in its favour. We thought it would have a driveway atleast so we could easily get off the taxi and remove our many bags. Hotel should mention that its entrance is actually from rear side which is a tiny one way lane.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Pottinger H K, General Manager at The Pottinger Hong Kong, responded to this review, July 14, 2014
Dear Gandharv B,

Thank you for taking the time to share your thoughts with us. It is so encouraging to read of your positive comments and I am particularly happy that you appreciated with the service we delivered.

Upon reading your comments regarding the pre-authorization process of your credit card, I have passed it to our Front Office Manager without further delay and we will take preventative measures, in training the staff and to prevent such an occurrence from happening again.

Furthermore, we are glad to offer the gym facilities in cooperation with well-known local fitness center (California Fitness) and it’s just within 5 minutes walking distance from our hotel which offer spacious and modern facilities such as sauna and steam room, changing room and well equipped gym there for your unlimited and complimentary use. We will be happy to provide you more detailed information if needed.

Please allow me to thank you once again for your valuable comments and we wish to welcome you again in the future.

Best Regards,

Gina Tam
Hotel Manager
The Pottinger Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 5, 2014

After spending 25 years travelling extensively throughout the world and staying in many different hotels I don't think I have ever experienced such a poor breakfast option. The hotel is located in the busy Soho area of Hong Kong the rooms are clean comfortable and the staff friendly and helpful which you would expect for a 5 star hotel but come on please would it cost so much to include some cheese,ham or eggs in the continenetal breakfast or even an asian option.
During our stay July 2014 there was alot of building work going on around the hotel which made it uncomfortable after travelling from the UK 15 hours and not being able to sleep until the evening time. The following weekend I also had to book 3 nights in a hotel sorry Pottinger the over priced wine list in the bar and vey poor breakfast means we won't be staying with you again.

Room Tip: Book another hotel
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Pottinger H K, General Manager at The Pottinger Hong Kong, responded to this review, July 14, 2014
Dear Paul782,

Thanks for your comments . I am sorry to read of your disappointing experience at our hotel and apologize for not meeting your expectations in certain areas. For your information, the light continental breakfast is a temporary arrangement to the guests and offer on a complimentary basis until the hotel restaurant – Gradini is opened. Please allow me to thank you once again for your valuable comments and we shall make improvements where needed accordingly.

We sincerely hope to have the opportunity to serve you again on your next visit to Hong Kong.

Regards,

Gina Tam
Hotel Manager
The Pottinger Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pottinger Hong Kong

Address: No.74 Queen's Road Central (Main Entrance: No.21 Stanley Street, Central) | Central, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#57 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Pottinger Hong Kong 4.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Pottinger Hong Kong, winner of Asia's Best City Boutique Hotel Award 2014, is conveniently situated on the city's first historic cobbled street in Central, within walking distance of Central MTR Station, Airport Express and Lan Kwai Fong. The central business district location offers direct access to commerce, shopping and dining options. The hotel offers 68 exquisite guestrooms, including 'Pottinger Suite' and 6 cosy suites named after the streets in the neighbourhood. Rooms range from 23 to 68 square metres and provide free WIFI, home entertainment, Nespresso Coffee Machine and more. Guests enjoy East-meets-West hospitality in a vibrant neighbourhood that embraces the sheer charm of old Hong Kong with a modern luxury twist. The Pottinger Hong Kong is where modernity meets heritage. Completing the experience is to pamper yourself with visually-stunning cocktails at The Envoy, up French-Japanese specialties at Holytan Grill, artisanal gelato and chocolates at Venchi, or classic Italian cuisine in the freshest ingredients at Gradini Ristorante E Bar Italiano. (Hotel Main Entrance: 21 Stanley Street, Central) ... more   less 
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Also Known As:
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