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“A quick recovery” 4 of 5 stars
Review of Novotel Citygate Hong Kong

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Novotel Citygate Hong Kong
4.0 of 5 Hotel   |   No.51 Man Tung Road, Tung Chung, Hong Kong, China (Airport)   |  
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HK Disneyland Package !
Ranked #35 of 611 hotels in Hong Kong
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2,227 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Hong Kong
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2014

Nice & clean with the most spacious room in novotel chain in Hong Kong. Front desk staff are very efficient & friendly. Buffet dinner in Essence was very disappointed when the food options were 'cheap' and reception staff failed to notify me by phone when there were empty tables for standby guests.

APPRECIATIONS
- Right next to Citygate shopping mall with outlets & supermarket
- Free transportation between airport & hotel
- Accessible by MTR to city center

DISAPPOINTMENTS
- Dinner buffet looked cheap & staff was unable to notify when table is available

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review, February 4, 2014
Dear Robomanhk,

Thank you for your review of the hotel. I am pleased to learn you enjoyed so much about your stay in the hotel including taking advantage of the great location, the complimentary shuttle bus service on offer and also the service provided by the team.

I apologise for the shortfall in communicating restaurant availability in Essence during your stay by our team and am disappointed to learn that the buffet did not meet your expectation.

We look forward to welcoming you back to the hotel and the restaurant in the near future.

Kind regards,

Nicholas Cullum
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 1, 2014

Hotel is located 5 minutes drive from HK airport and adjacent to Citigate mall, Tung Chung MRT…Handy location to go around HK and stay near airport. Stayed for a week during my last business trip to HK. Staff were excellent, rooms were clean with all amenities and reasonably spacious rooms when compared to HK standards. My room was located facing the South China Sea on one sode and mountains on the other side. Suggest travelers to choose these rooms for great ambience.

Downside: Room service menu had very less options and not so great. Shuttle service from airport is subcontracted, so the service is below standard!!

Room Tip: Ask for rooms facing the South China Sea and mountains!
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review, February 2, 2014
Dear Concorde007,

Thank you for your recent review of the hotel. I am pleased you enjoyed the great location of the hotel and found the staff and rooms to be excellent. The views from these rooms are great and I am glad you enjoyed the view during your stay.

Thank you for your feedback in terms of variety on the room service menu where the hotel offers a variety of Western and Asian dishes and I am sorry that this did not meet your expectations. Thank you also for your feedback regarding the shuttle bus service which we will discuss further with the provider in order to ensure they improve the service from what you experienced.

We look forward to welcoming you back to stay with us when you are next in Hong Kong.

Kind regards,

Luke Harris
Resident Manager
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County Durham, UK
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 29, 2014

This is my regular place in Hong Kong. It is within very easy reach of the airport and travel into Kowloon and Central is very easy on the metro. I much prefer it to staying in the over-crowded city center.

The quality of this hotel is very high. They have great staff, very nice rooms, good food and it is very clean. I try to stay there every time, and have rarely been disappointed.

Room Tip: Go for the executive floor. With free internet, drinks and canapes (which for me is enough for dinn...
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2014

Upon arrival at the entrance of the hotel, no one came to help us with our luggage. i had to go inside the hotel and asked for assistance. Not a very good first impression. However, checking-in was a breeze and i was instantly given a room upgrade. This was pleasantly unexpected. i had booked for ocean view and was given ocean view at club floor. The view was superb. Room and bathroom is clean, bed comfortable, housekeeping & front desk staff are friendly.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review, January 28, 2014
Dear YYChan356,

Thank you for taking the time to write about your most recent stay at Novotel Citygate.

It is most unfortunate that your first impression was not positive and my sincere apologies if there was no assistance with your luggage upon your arrival.

I am happy to learn that from that point on, we were able to provide you with positive guest experiences and that overall you enjoyed your stay with us.

We look forward to welcome you back and may I take this opportunity to wish you and your family all the very best for the new year and year of the Horse.

Yours sincerely

Nicholas Cullum
General Manager
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Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 27, 2014

This hotel is in a very handy location. It is only 10 minutes to the airport with a free shuttle every 15 minutes. it is located in a shopping mall and is at the end of one of the lines for Hong Kong's famed MRT. It is about 25 minutes by train to HK. The Disney resort is two stops away from the hotel, the cable car to Nang Ping (Big Buddha) is located just outside the mall. Tip: Get yourself an Octopus card available at any MRT station. $HK50 for the cost of the card and put on it as much as you want, min is $HK100. The card can be used to pay for many things such as at cafes, convenience stores and supermarkets not just the MRT. At the end of your stay you can return your card and get a full refund on any unused credit less $HK9 service fee.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2014

Stayed at the Novotel Citigate for 2 nights in mid January and was very satisfied. The rooms are very spacious, staff are attentive and there is a fantastic shopping mall connected to the hotel. I was only staying in HK to break up a long haul flight, but I believe it is very easy to access a train into the city. Watch the taxis from the airport-I arrived very early in the morning and the shuttle bus was not operating. In the bus terminal a taxi driver offered to take me to the Novotel Citigate for 900 HK $- I was that tired I nearly accepted but decided to make my way to the official taxi rank and the ride was 50 HK $.

Stayed January 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Hong Kong
#28 Family Hotel in Hong Kong
#33 Luxury Hotel in Hong Kong
#37 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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