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Novotel Citygate Hong Kong: Traveler Reviews

4.0 of 5
No.51 Man Tung Road, Tung Chung, Hong Kong, China (Airport)
Hotel amenities
Novotel Citygate Hong Kong
Ranked #28 of 507 hotels in Hong Kong
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1,645 reviews from our community

Traveler rating
    840
    621
    151
    24
    9
See reviews for
Families
418
 
Couples
462
 
Solo
276
 
Business
356
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New Delhi, India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great and Very Convenient Place to Stay”
5 of 5 stars Reviewed November 16, 2012

The best things that I loved about Novotel were -
i.) Location, ii.) People, iii.) Convenience

We went to Hongkong for a 4-day trip earlier this month and planned to visit the Tian Tan Buddha Statue, Disneyland and some shopping places. Our stay at Novotel really worked great for us because of its vicinity to the airport (15-minute shuttle ride), Tian Tan Buddha cable car base station, MTR rail station (to go to Disneyland) and direct connectivity to the Citygate Mall. Everything can be walked to and that's what we loved the most about the location of Novotel. The cherry-on-the-cake for us was that there is a children's park right next to the hotel where we could take our little toddler for some playtime.

Like most other hotels in Hongkong that we read reviews about, Novotel is not particularly stringent about early check-ins, and checkout time is until 4:00 p.m; the latest we found in any of the hotels. The staff, as in any other Novotel hotel we have stayed in, is always very helpful. And there is something on the offer most of the day that is included in the stay - breakfast buffet until 10:00 a.m., tea and snacks between 2:30 to 5:00 p.m. and cocktails between 6:00 to 8:00 p.m. There is also free laundry and shoe-shine service available.

The room space is very well-utilised that doesn't let the room feel too cramped. The only one very slight discomfort was that the wash-basin/sink area is right next to the bed and there are no curtains or doors to close it out. So it can be seen all the time.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
“Nice Hotel”
5 of 5 stars Reviewed November 15, 2012

This is the second time we stayed at this hotel. It is very convenient to the airport and some tourist attractions. The staff are always very courteous and helpful.The room is more spacious than average in HK. Our friends who have stayed there a few times also have the same opinion.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maroochydore, Australia
1 review
5 of 5 stars Reviewed November 15, 2012

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ipoh, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
“Comfortable and Convenient Hotel”
4 of 5 stars Reviewed November 14, 2012

We stayed in the city hotel until the last 2 days of our tour, which we moved to Novotel Citygate. Not only we could do our "last day" shopping in Citygate mall, we could also get to the airport with ease. The hotel provides free airport shutter services every 15 minutes.

The hotel is clean, cosy and comfortable. Buffet dinner experience was also a pleasure. Checking-in and out were fast and hussle-free. Everything was well-organised. We enjoyed our stay in Novotel Citygate very much.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by dcc78 for Hong Kong
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Novotel Citygate Hong Kong

Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Citygate Hong Kong Hotel
Accor Hong Kong
Novotel Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Novotel Citygate Hong Kong
Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotels in Hong Kong
#26 Luxury Hotels in Hong Kong
#27 Business Hotels in Hong Kong
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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