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“Great Room” 5 of 5 stars
Review of Novotel Citygate Hong Kong

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Novotel Citygate Hong Kong
4.0 of 5 Hotel   |   No.51 Man Tung Road, Tung Chung, Hong Kong, China (Airport)   |  
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HK Disneyland Package !
Ranked #39 of 690 Hotels in Hong Kong
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2,395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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  • Thai first
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English first
Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 14, 2012

We stayed in the city hotel until the last 2 days of our tour, which we moved to Novotel Citygate. Not only we could do our "last day" shopping in Citygate mall, we could also get to the airport with ease. The hotel provides free airport shutter services every 15 minutes.

The hotel is clean, cosy and comfortable. Buffet dinner experience was also a pleasure. Checking-in and out were fast and hussle-free. Everything was well-organised. We enjoyed our stay in Novotel Citygate very much.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
297 reviews 297 reviews
92 hotel reviews
Reviews in 91 cities Reviews in 91 cities
169 helpful votes 169 helpful votes
5 of 5 stars Reviewed November 11, 2012

near airport with convenient shuttle service, very modern and up-to-date hotel. small rooms but completely equipped for traveler's needs. there is a good restaurant in the lobby area. wifi expensive, unfortunately, and free only in the lobby

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 11, 2012

Stayed here for one night prior to catching an early morning flight from HKG. Nice modern, comfortable room with all the amenities you would expect. Good wifi connection - albeit for an additional charge. Large well equipped gym. Extensive breakfast selection in restaurant. Room service meal during the evening was timely and tasty. Quick shuttle bus to the airport every 15mins. Recommended - and apparently much better value than the hotels linked directly to the airport.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Top Contributor
73 reviews 73 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

Stayed here as had business meeting at the airport.

Town was only a train ride away ( about 45 minutes)

Plenty of eating options in the mall attached to the hotel.. Hotel food was also reasonably priced ( but not as cheap as the local places)

Will stay again.

Stayed November 2012, traveled on business
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Toronto,ON/Canada
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 10, 2012

On Oct. 22, 2012,with our plane arriving from Vancouver,BC/Canada,and no connecting flights to Southern Thailand,we had planned for an overnight stay at the "Novotel Hong Kong Citygate".Their shuttle bus arrived within minutes at the airport's Shuttle Bus Terminal.To reach it, it is quiet a walk from the Arrival Hall.If one does not like to follow the endless,but clearly marked,signs,one can wait at the Information Desk (to the right,coming from Immigration),where travellers can assemble,until a group of 15-20 people has been formed. A guide will then take the group to the bus terminal.The trip to the Novotel takes only a few minutes.Check-in was quick ( I had booked and pre-paid a Superior Room,incl. breakfast buffet,on the hotel's website.I requested a room,that had the A/C running.My wife and I stayed at this hotel last year,and the A/C must have been off for days,because the room was so humid,that within minutes everything paper (diaries,books,etc.) was damp and started to curl up.The reception staff gave us the "Royal Brush-Off",claiming this was due to the humid Hong Kong weather.If you stay longer,the Club Rooms are a better deal,with free access to the Lounge,free WiFiand free breakfast).Regular rooms have access to paid WiFi.Hungry,after the 13 hours flight and the pathetic food offered by Air Canada,we left our room in search of food.We stayed away from the Lobby Bar (live entertainment),where during our last stay we received another "Royal Brush-Off".The waitresses at the Bar seemed completely geared to the Business Traveller (after big tips ?),ignoring us.It took us more than 1 1/2 hours for a Club Sandwich and a beer.This time we took the escalator (to the left of the reception) to the upper level of a large mall,that is attached to the hotel.A LONG walk will take you to a Food Court with a great selection of Asian Food Stations.The following day,after taking in the excellent Breakfast Buffet,we had a quick check-out,and then the hotel's shuttle bus took us directly to the terminal for our airline,Thai Airways.Our room and bath were clean and fairly large for a Hong Kong hotel room.Despite the hotel being next to a very large airport,the room was very quiet.I can recommend this hotel to overnighters as well as to people staying a few days.From the subway station next door it is only 35 min. to Downtown Hong Kong (Central Station).And at approx. $can 200.00/night the Novotel is approx. $can 80.00 cheaper than a comparable hotel in Downtown Hon Kong or Kowloon.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 8, 2012

This is an adequate transit hotel, rooms are tiny but clean. Attached to an "outlet" mall, outlet is not really the word, it's just like a regular mall... Nice food court in the mall close to amenities. I would not stay here unless I am just on transit, rooms are too cramped. This was a mediocre experience.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Hong Kong
#33 Romantic Hotel in Hong Kong
#33 Family Hotel in Hong Kong
#35 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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