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“Internet is a complete rip-off” 2 of 5 stars
Review of Novotel Citygate Hong Kong

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Novotel Citygate Hong Kong
4.0 of 5 Hotel   |   No.51 Man Tung Road, Tung Chung, Hong Kong, China (Airport)   |  
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Citygate Shopover Package
Ranked #42 of 691 Hotels in Hong Kong
4.5 of 5 stars 2,435 Reviews
Tokyo
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Internet is a complete rip-off”
2 of 5 stars Reviewed October 8, 2012

US$15 per day for an internet connection is not terrible but this is PER MACHINE! So if you travel with a laptop, an iPad and a Blackberry, as I do, you'll be spending some real money. And that's without the wife and kids showing up with their iPhones & games and whatever. So unless you like to be disconnected from the world, avoid this hotel.

Also the concierge had no idea what the hotel restaurants served or until when, although he made an effort to find out when asked.

Room Tip: Try the nearby Marriott
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review, October 8, 2012
Thank you for your recent stay at Novotel Citygate Hong Kong and taking the time to write a review on Tripadvisor.

I am very sorry to hear your disappointment regarding internet charges in our hotel.

Our charges are competitively priced with those hotels charging for internet in Hong Kong. I would like to remind you that we do offer Free Wi-Fi in all public areas and in restaurants, Free use of Mac computers in the lobby with Free internet, Free use of business centre computer facilities in Lobby with Free internet as well as Free Wi-Fi in all Premier Rooms and Premier Lounge.

We hope that there will be another opportunity for us to renew your experience at our hotel. We would like to wish you all the best and look forward to see you again soon.

The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,435 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Peabody, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2012

This is a wonderful hotel, the staffs were very helpful and friendly. The room was clean, roomy and comfortable. Easy access to public transportation to the city. Airport is only minutes away. A big shopping mall is connected to the hotel. I didn't bring my lap top with me on my trip, but they had computers set up at the lobby; all you need to do is getting a password from the front desk and it is free. It was a surprise for me!
I had my dinner at the Essence, that was a good size buffet. The food was not exceptional but ok.
I will stay here again!

Room Tip: A room with the ocean view is quite nice.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed October 6, 2012 via mobile

Definitely worth splurging on the Premier package here.
Outstanding service with the comfort of a friendly lounge to rest in after checking out.. The snacks after shopping in the mall were a great soother.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
5 of 5 stars Reviewed October 1, 2012

I booked the 6 hour stay in a room in Aug 2012. I wanted to go straight to bed off the plane, but there was confusion in the booking and i ended up booking the bedroom from 2pm-8pm which turned out to be great. I went up on the cable car ($125HK) when it opened at 9am and missed the crowds there, and returned for 2pm. In september i stayed 24hours, and arrived at 8am, and was extremely tired but there wasn't a double room available for hours, however the staff were very friendly and found me a double room which was lovely.
I found a rice and vegetable dish (I am vegetarian) for $48HK in Food Republic which is a food court in the City Gate shopping centre in which the hotel is sited. Near the entrance to the train station there is a 7Eleven for snacks, and a really lovely bakers selling fresh pastries. Everything is on the doorstep, and it is very close to the airport. The shuttle bus was brilliant.
The hotel pool is divine. I found the staff very friendly and accommodating. I saw the garden from the hotel window which looked very peaceful, and a children's play ground.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2012 via mobile

This is our fifth stay at the Citygate and
it is still the only hotel option for us in Hong Kong. This trip we stayed on the executive floor. There are numerous complementary food options in the lounge and they even put on the NRL final for us (Go the Storm!).

The MTR station is 5 minutes walk through the outlet mall and the hotel has a convenient airport shuttle. The pool area gets busy but is nicely landscaped. Buffet breakfast is ok - nothing exceptional. Awesome staff too!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siem Reap, Cambodia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 30, 2012

This has to be the best Novotel I have stayed in. Amazing setting and very nice modern interior. Obviously, it is part of a big chain but this hotel feels quite cool and different. Great location for shopping at citygate.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Hong Kong
#32 Romantic Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#38 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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