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“Excellent Customer Service” 5 of 5 stars
Review of Lan Kwai Fong Hotel

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Lan Kwai Fong Hotel
4.0 of 5 Hotel   |   No.3 Kau U Fong, Central, Hong Kong, China (Central)   |  
Hotel amenities
Ranked #116 of 581 hotels in Hong Kong
Austin, Texas, United States
1 review
1 helpful vote 1 helpful vote
“Excellent Customer Service”
5 of 5 stars Reviewed February 8, 2013

This hotel has some of the best customer service I've ever experienced. Robert, Enzo, and Tony were especially friendly and helpful! The hotel has a new "Handy Phone" loaner service which was very convenient. (just leave a refundable deposit for a Honk Kong phone with unlimited international calling). The bed and pillows were extremely comfortable. The bathroom was clean and elegant. I would definitely stay here again. (I could not rate the value, swimming pool, or spa: because I don't know the cost and had no time for the amenities... my company paid and I worked all of the time I was awake.)

Room Tip: There are 2 Lan Kwai Fong Hotels within a 5 minute drive of each other. Be sure to have the correct...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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615 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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Singapore, Singapore
Top Contributor
93 reviews 93 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed February 4, 2013

Right in town, pretty rooms with comfortable beds but a little dusty (top of cabinets and tv, etc) and lovely staff but no real room service, just ordinary, overpriced takeout from a nearby restaurant. Sheung Wan has cheaper hotels that are cleaner and a little quieter

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 1, 2013

Booked this as it had good reviews and had won best boutique hotel awards. Lets say the 5 years since have not been kind. Room was ok but not 4 star by European standards. Shower showing signs of age. Gym - one of the three running machines was broken as was the single multi weight machine. Lack of free wifi aside from a shabby lounge was also uninspiring. Won't be back despite good central location albeit in a uninspiring part of town.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 28, 2013 via mobile

I stayed at this hotel for one night in January. I chose it because it was close to Lan Kwai Fong, where the bars and restaurants are in the Central area of Hong Kong Island. It was reasonably priced as well (around £150 for the night). Free wifi in the lobby area. Rooms are clean and bathrooms are modern, though compact. I had a room on the 30th floor, overlooking the harbour and across to Kowloon. The cab driver from the airport had a bit of trouble finding it though, but the Airport Express, which I took on the way back, is close by. You can check in your bags and get your boarding pass at the station as well and then a 20 minute train ride to the airport for HKD 100 (£8) so good value.

Stayed January 2013, traveled on business
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

I stayed here for one week. It is my second time here. I highly recommend this hotel. The central location is brilliant - a very short walk to the mid-level escalator which will take you straight down to the main Central streets, train (MTR) or ferry or you can simply walk anywhere from here. Fantastic restaurants and bars are close by. It is not noisy at night. The rooms are in oriental style and very clean. The staff are helpful and friendly. The newly furbished breakfast room is very nice and staff efficient. Don't go past this hotel for comfort and proximity to everything.

Room Tip: Higher floor, city view
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2013

A great stay in a well renovated hotel in the centre Hong Kong. Close to everything , friendly staff good wifi, though only in one area, but a great stay at the end of a long holiday. Close to local eateries and local bars and easy walk to catch the ferry to Kowloon.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Taipei
1 review
5 of 5 stars Reviewed January 26, 2013

I like the atmosphere of Hong Kong
,Happy city
Delicious food
Beautiful place
Will soon Zaiqu Hong Kong
Will go with his family
Good shopping paradise
Good place to relax
The taxi drivers are very polite

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lan Kwai Fong Hotel

Also Known As:
Hotel Lan Kwai Fong
Lan Kwai Fong Hong Kong
Lan Kwai Fong Hotel Hong Kong
Address: No.3 Kau U Fong, Central, Hong Kong, China
Location: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
#78 Luxury Hotel in Hong Kong
#92 Business Hotel in Hong Kong
#107 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lan Kwai Fong Hotel 4*
Official Description (provided by the hotel):
Lan Kwai Fong Hotel is awarded as "Asia's Leading Boutique Hotel" by World Travel Awards. It features contemporary decor with oriental touches, situated between the bustling Central and Sheung Wan business district, close to Hong Kong's popular dining, drinking and entertainment districts of Lan Kwai Fong and So Ho. MTR, Airport Express, Macau Ferry Terminal, Tram and Star Ferry are all within 10 minutes from the hotel, perfect for both business and leisure stays. ... more   less 
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