We stayed in the Disneyland Hotel at the beginning of November for four nights. We arrived after a twelve hour flight to be greeted by the friendliest of staff who immediately upgraded our room to a suite!! We were very impressed with both our accomodation and the hotel in general. The view from our room was beautiful - we were overlooking the maze and had fishing boats passing outside our window! We ate breakfast in the hotel every morning and were waited on hand and foot, although breakfast was a small but tasty buffet!

The park is a few minutes on the complimentary shuttle bus from the hotel and the MTR station is also located at the gates of the park. We spent one full day in the Disney park and also an afternoon following a disappointing visit to Ocean Park. There were no queues, some really good rides and shows and loads of characters! The MTR rail system is so efficient that a number of evenings, we travelled into central Hong Kong for dinner and returned on the train after catching the Symphony of Lights! Don't be put off by previous posts advising that the hotel is in the middle of nowhere - it is, but the rail system is so good, it doesn't feel like an inconvenience to travel a bit further afield for dinner!

For the duration of our stay, we found the staff to be very efficient and friendly, the food to be average "Disney" fare and the park to be thoroughly enjoyable! Would recommend this hotel - particularly for families. Would definitely stay again.

I choose this Hotel as I had previously stayed at the Disneyland Hollywood Hotel and not been very happy with my stay and decided that next time I would stay at this Hotel instead and organised my stay through the Hotel itself.

It was the right decision for myself and my family as we were all delighted with the rooms we had been given and the helpfullness and friendliness of the staff who ensured our stay was a very special one.
It was also my birthday during my stay and everyone was very kind and a little gift was left for me when I arrived we then had dinner in the chinese restaurant in the Hotel and they brought me out a cake and sang Happy Birthday which was lovely.

It was my parents first visit to Hong Kong and they were so delighted with the Hotel.

The view from the balcony was really lovely and peaceful and the the Hotel was immaculately cleaned both inside and outside. The granduer of the Hotel lobby is also lovely.

I could not find one fault with the hotel or the rooms and we were really sad to leave after our stay of 4 nights.

I most definately recommend this Hotel to anyone, the Kingdom Club is wonderful and you can see the fireworks in Disneyland of an evening from their balcony and the staff in there are really courteous and helpful.

All in all I am very impressed with the Hotel and the staff and thank them for a wonderful stay. Most especially the Guest Service Manager who was exceptional.

If you've ever stayed at another 5-star Disneyland hotel then this will pale in comparison...a 4 star at best when it comes to the service and the "nickel and dime" treatment. There were some nice things like the Disney Princesses showing up in the hotel lobby (and not having to wait in long lines at the park), as well as the child's sized bathrobe and slippers in the rooms. The rooms were modest in size but at least the beds were comfortable (some hotels in Asia give you the equivalent of a box spring to sleep on; they're so firm). Here are some things we were a little "put off" by: There are no movies to watch in your room (i.e. when you put your little one down to sleep and stay in the room), not even pay-per-view. The "many" Disney channels they offer are actually a couple channels of repeat TV shows offered in several languages; the same thing on three channels but one in English, Cantonese, and Mandarin. Another irritant was that guests (who were already paying at least $300 USD per night), were asked to pay an additional fee to go into the locker room of the spa and use the whirlpool or sauna. Basically, I could work out in the gym or pool but had to go get cleaned up in my room. What?! I understand having to pay for services like massage, but these were more expensive (and fewer minutes) than anywhere I've found in Asia. Concerning prices, be prepared to spend a ridiculous amount of money on average food. The enticement for their buffet is that the Disney characters come greet you at your table (Mickey, Goofy, Daisy, Pluto...). It is admittedly fun for one meal, even worth the $30 USD per person for breakfast once, but the food was quite average. Dinner prices were $75 USD per person and also only average. This is more than double the money than at some of the very nice buffets at the Grand Californian at the LA Disneyland - where the food and service is much better. Concerning service, it is also passable but again not "5-star" and certainly not what westerners might be used to. There is definitely no "customer is always right" mentality or even close. I was given misinformation by hotel staff about the availability of suites, misinformation by my travel agent about the items including in our package (which the hotel could have accommodated very easily), and several other things. When I brought some of these things to the attention of management (Grace and Theresa I think), the answer I was given was, "I understand, but we've only been here a short time" (referring to the hotel only being in existence for a couple years). I was floored at the response and disappointed at the total disregard for my concerns and no attempt to "improve our stay" as they claim they will do. The only final things worth mentioning is that the hotel and park are in the middle of nowhere, so if you want to eat somewhere else, stop by a convenience store, etc. you have to travel pretty far. We felt a bit like prisoners and like we hadn't actually been to Hong Kong. The subway (MRT) is pretty convenient at least. Last but not least, everyone knows that this is the smallest of the Disneyland parks. Young children can enjoy the rides, but teens will likely find it difficult to stay entertained with the lack of adrenaline-inducing rides.

I know most people (if not all) that are staying in this hotel are doing it because they are going to see disneyland. And I know you have to be disney hardcore fans in order to stay in this hotel, because you are planning to visit the theme park at least two days in a row.
As a disney fan, I think this is your cup of tea--disney toiletteries, a maze in the shape of mickey right outside your room, breakfast with disney characters, a disneyland gift shop at the lobby, etc.
But since I'm no disney fan (at least not that much), reviewing this hotel from a 'neutral traveller' point of view brings out my gloomy side.
The hotel itself is gloomy, the tiles and lighting and carpets looks old and dark, made worse by the always cloudy skies when I was staying there. The room service is dissapointing. This is China and even chinese food tasted bad. Not to mention expensive too! I guess me being in the middle of nowhere results in being overcharged for bad food. The breakfast at the enchanted garden/basement restaurant is very expensive by hk standards.. 250 HKD! and it's not that delicious either. The room is ok, in a victorian decor but again, it just feels old dark and... gloomy. Cmon, this is supposed to be the happiest place on earth! at least the tv is big, but they told me the hotel is an all twin bed hotel. the bed was also hard, and having a band playing disney tunes right outside your room well into 10 pm can be a little.. noisy. But again, I guess people staying at the hotel are into the disney stuff so they wouldn't and shouldn't mind.