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“You smile as you pay through your nose!” 5 of 5 stars
Review of Hong Kong Disneyland Hotel

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Hong Kong Disneyland Hotel
4.5 of 5 Hotel   |   Hong Kong Disneyland, Lantau Island,, Hong Kong, China (Disneyland)   |  
Hotel amenities
Ranked #36 of 581 hotels in Hong Kong
Kolkata, India
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“You smile as you pay through your nose!”
5 of 5 stars Reviewed December 13, 2012

Its to the credit of Disney that they make you feel great though you are spending like crazy. The most expensive and memorable holiday till date and a lot of it is due to the hotel. I can't make myself give it 4 stars inspite of the cons. I travelled with my husband and 2 kids (3 and 8 yrs) Now to the pros:
1. The lobby - amazingly decorated, princesses dropping in to take pics w your little ones, the gift shop where we shopped like crazy, live music in the evening
2. Staff - wonderful. I have never seen more child friendly people ever. They give away disney stickers by dozens. They attend to all your needs - we asked for weighing scale, nailcutter, paracetamol....they always came through w a smile.
3. Pool - fabulous.both indoor and outdoor pools were great wiht fresh towels and all other amneties you expect in a 5 star hotel
4. Room - HUGE. the TV had a welcome message for us. Great disney channels (all in English). Pretty big bathroom with basic toileteries. small things like a step stool for the little ones, cute little bath robes and sandals made the kids day
5. Ambience - Mickey maze, long stretch of grounds for walking, nearness to sea, cleanliness beyond compare (note that the peple here do dump garbage here and there and there are kids)
6. Storybook Playroom - my kids were kept entertained for 4 long hours as we waited to be checked-in/after check-out
7. Concierage - taxi as soon as you ask for it, directions to any palce you want - helpful to the hilt
8. Enchanted Garden Restaurant - it needs to be reviewed separately but a must visit
9. Bibidi bobidi boutique - must go if you have a girl child with you
10. Other Restaurants - pretty good
11. no free wifi in the room - you have come for holiday...come on
12. Free wifi in the lobby - in case u need to any surfing
cons:
1. No early check-ins (maybe because the hotel was full)
2. Room service is very slow (maybe they cook your food fresh)
3. No animal shaped in towels in the room unlike advertised
tips:
1. Do book a package with breakfast at Enchanted Gardens and Park tickets. If you want to cancel the breakfast in any day, they accomodate very nicely (you have to tell a day early)
2. Do go easy on your budget - you need to spend to enjoy :(
3. Do keep a day/two to explore the nooks and corners of the hotel - its worth it
4. Do book a separate hotel in hongkong if you plan to see other sights in Hong kong island and Kwoloon

Lastly, I thank te team of Disneyland hotel for making us feel so special. We'll return as soon as we can.

Room Tip: garden or sea view doesn't make much difference (rather than the price). We found the view fabul...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 12, 2012

Overall it is very clean. Staffs are very professional. Bought a lot of stuffs at the gift shop. There are many choices in the hotel for food, but they are pricy. Still, the hotel gives you all you are looking for in Disneyland.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malacca
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 9, 2012

A magical 3 nights' stay indeed! ( 3 nights' stay is considered long-term stay : there's a 20 % discount.) My 7 & 10 year olds had a great time enjoying the hotel facilities , and indulging in the timeless Disney ambience .
My 10 year girl use the indoor heated swimming pool at night (as the whole day was spent at Disneyland) and there was the faithful lifeguard there , even at 9 pm!The weather was too chilly to enjoy the superb outdoor pool with slide.The maze was fun , I think more for the smaller ones , as the hedges are not too tall.
The shuttle buses to Disneyland and MTR station are very frequent and many , so one hardly has to wait for more than 5 minutes.
Free wifi is only available at the lobby - hopefully it can be extended resort - wide in the future.
Housekeeping is very accommodating and courteous , so do most of the hotel staff.
Overall , a very great stay for a great vacation!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 8, 2012

While planning our trip, we were in two minds whether to stay at Disneyland Hotel or travel from the city. After reading reviews from TripAdvisor, we decided to stay HK Disneyland Hotel and I think that was one the best decision and highlight of our trip.

The hotel is built around Victorian Architecture and that add towards the ambiance. As soon as we entered the hotel, my daughter's eyes popped when she saw princess Aurora. She has been telling me all along that she wants to meet Aurora, Belle. This was like dream coming true for her and she went running there. And this was repeated over next 2 days :):). The check in took a little while but since my daughter was busy with Aurora and exploring on site Disney store, there was nobody to ask when are we getting the room :).

The rooms are large with good space and have Disney theme everywhere from slippers to mirror to soap cartons. The beds are nice and comfortable. The highlight of our stay was breakfast with Disney characters in Enchanted Garden Restaurant. There are 2 shifts offered : 7.30 - 9 AM and 9.30 - 11 AM. We opted for 9.30 AM. When we reached at 9.50, the seating area inside the restaurant was full and we were asked to sit on the outer area for sometime. However, we were shifted to the restaurant area by 10.20. That gave my daughter ample of opportunity to meet Goofy, Mickey and Pluto. She just loved it. The breakfast is good with excellent variety across the board including vegetarian stuff.A word of caution : just be there on time based on your shift for the breakfast

There various activities in the hotel but since we were in the park most of the time, we were not able to enjoy them fully.

All in all, it was great experience and next time, I will be staying one night more to experience the hotel.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 29, 2012

I've been amazed when first time step in into this hotel. couldn't say more than WOW!! the furniture, lobby, bathroom it's all perfect. step in into the hotel and you'll felt like a princess. story telling for kids are available twice a day in ground floor which is too cute and nice gym and swimming pool. shutter bus is available from hotel to theme park every 10 minutes if i'm not mistaken, scrolling at the hotel lake and garden during free time is a must!! they can kept your beg if you checking out and you wanted to visit the theme park on the same day, which's convenience enough for me. DO DO DO try to stay at this place and feel the experience of being like a royal for once.

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2012

My friend and I have been saving for a whole year to stay 2 nights at Hongkong Disneyland Hotel and 1 night at Disney Hollywood Hotel. To those of you who wants to ask which one is better, Disneyland Hotel it is. It has a grand entrance lobby, larger room, and most importantly 24 hours room service which Hollywood offers none. Amenities in both of the hotels are fantastic. The swimming pool is nice and the character dining breakfast is a must should you visit this hotel. Fyi, the character dining is only available in HK Disneyland Hotel.

To continue write my review on Hongkong Disneyland Hotel, I will start to show my biggest gratitude to one of the managers, Will. I had an accident at Disneyland Park where I twisted my ankle. I needed to go to the clinic at the park and went home using the wheelchair available at the park. The hotel even got me a free pick up service using Alphard with no charge and offers to do the check in process in my room which was very convenient and fast. The staffs speak excellent English and the room which was given to me were very big and it has a splendid sea view. Will, the manager even given me the wheelchair and was available to use during my stay at the hotel. He even explained to me what kind of activities should I wish to go around the hotel.

I have never felt better even though my ankle was killing me because I have experienced one of the true 5 stars hotel service.

Thank you to all the staffs who have helped me and certainly I will be back to HK Disneyland Hotel as long as I can afford it :)

Best,

Anne

Room Tip: Please choose room which is near to the elevator :)
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 26, 2012

The architecture and overall furnishings of the hotel had a welcoming old-world charm and certainly a comfortable hotel to stay over. Quite a nice change from the usual business hotels as it does kind of works to remind you of the magical kingdom you are visiting or in.

As for the rooms, I find them kind of small for the price charged but the good part was we had a room with a balcony to the view of the sea (on our right) and a nice well-kept lawn and children's maze. Lazing on the balcony was really enjoyable with the cool breeze brought about by the March weather.

You get to keep the cute plush bedroom slippers too.. two pairs for adults and a smaller kid version which was really adorable and a nice touch. There is also a mini version of the bathrobe for kids which my boy put on and took some lovely photos in...cute!

Breakfast cost was exorbitant and we could not understand why.

Service is fine although check-in and check-out times can be slightly chaotic...best to plan ahead if you have a plane to catch.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hong Kong Disneyland Hotel

Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel
Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Location: China > Hong Kong > Disneyland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Hong Kong
#33 Luxury Hotel in Hong Kong
#89 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
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