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“Feel like a kid again” 5 of 5 stars
Review of Hong Kong Disneyland Hotel

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Hong Kong Disneyland Hotel
4.5 of 5 Hotel   |   Hong Kong Disneyland, Lantau Island,, Hong Kong, China (Disneyland)   |  
Hotel amenities
Ranked #40 of 643 hotels in Hong Kong
Durban, South Africa
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Feel like a kid again”
5 of 5 stars Reviewed November 20, 2012

I have been here twice now with my two kid and they had such a wonderful time. We stayed here for 4 nights and the kids loved it so much. It was my son's birthday as well as mine ( same month) and we were treated like royalty. We stayed in a spacious suite and loved the goodies that were placed on our pillows every evening. The suite allowed us to use a special guest lounge that we had cocktails and drinks , special bedtime readings with the characters. We loved the buffet at this hotel as it catered for all our taste and although a bit pricey it was worth it. Supper is really exciting as the characters come to your table and take photos with you. It is advisable to book your suppers and breakfast in advance as it can get very busy.There are queues in peak time however the crowds were well behaved and the locals are very friendly too.The park staff are so professional in the manner in which they handle rowdy guest and ensure that everyone is given a chance.The rides are designed so that all family members can go on it. If you want to go into the city, the MTR does travel that way and you can catch it to get a quick bite or do a day trip. My Hubby did hurt his back when we were here last and my only concern is that there is no doctor available should there be an emergency however staff do have access to medication. My recommendation is that since this is a facility that houses mainly children, a doctor should be on call at all times.

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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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Bangalore, India
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2012

Nice hotel with amazing service. The only negative point is the check in and check out time. If you are planning to stay there for one day, its advisable to opt for an accomadation close to the resort. You have a shuttle for every five from the hotel to the park, which is very convenient. The breakfast at the Enchanted Garden is great, you have the disney characters come to your table and you can take pics with them, its actually better than waiting in long queues at the park to take a pic of the characters. The staff are very helpful and courteous. Overall a wonderful stay.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 16, 2012 via mobile

We travel in family group, couple with two kids aged 3,5. We planned the stay as the last night in Hk due to proximity to airport, with a 10am flight the next day. Reached hotel @930am, complete pre-check in at counter(so as to speed up the actual check in when we return the very same night). Service is good/fast and courteous staff. Lodged our luggage and took the shuttle bus to Disneyland from 10am-9pm, full day activities. After the fireworks glad that we booked a hotel just beside Disneyland, actual check in(aka key collection is fast), room is big enough, with two double bed, and also standard clean room.

Like:
Disney characters accessories
Bathrobe and in room slippers for kids
That is all

Not so much for the carpet as it does makes the room look stuffy and old fashioned. For 400sgd this ain't worth the value especialg For us, since it is only one night stay.

Breakfast is expensive, main draw is the photo snapping with characters

For our next trip, we probably do two day Disneyland ticket, and getting a hotel nearby at a much cheaper rate, and take a cab/mtr. IMO the kids will enjoy better in the park.

Word of caution: travel to Disneyland during weekdays, and avoid mainland china major holidays.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vijayawada, Andhra Pradesh, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 15, 2012

i stayed in this hotel last week with my family. the first impression was not that impressive. it took almost an hour for the front desk to check out my reservation. taking a deposit when u already have a reservation is foolishness. on the top of that, the deposit was supposedly a token amount but they recovered my stay, disneyland passes and the food token money. staff communication : utterly worst. for some posers the responses were totally non informative. check in and check out times should be revised and more flexible. value for money - terrible. the only advantage is disney characters in the enchanted garden. happy that i came out after a day. my advice: take a hotel in the main island or kowloon and come to the resort by the MTR.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuzhno-Sakhalinsk, Russia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 15, 2012

We stayed for 4 nights with a 3 and 5 year old. We booked a family room on the Kingdom club floor, but had to upgrade to a suite as the room was too small.

Areas for improvement
- normal rooms are too small for families. The 2 double beds in a family room are not large enough to sleep 4 people comfortably and there is insufficient room for a rollaway. We had to pay a lot of extra money to get a good nights sleep, because too many rooms have been put into the space.
- the price of the suite!!!
- the food in the Enchanted breakfast was terrible, none of us enjoyed it. Lots of variety all badly cooked. Not what you expect when you pay such a supplement. However it is still worth doing for the kids to meet the characters.

Positives
- Aside from the complaints above, the stay was perfect and the suite was everything you would expect and more with little Disney touches. My daughter said the main bathroom was perfect for a princess.
- the staff were very friendly and helpful, particularly Nicky from the Kingdom club lounge.
- the Kingdom Club is a must. Quality food and drinks (although cocktail and canapés time is too short. The bedtime story and meeting characters in their pjs makes it worthwhile. Also the fast pass tickets and priority show access made it worthwhile it skip a couple of longer Qs. Actually none of the park Qs were bad, but 3 year olds don't wait well!
- the princess makeover is not something I would normally do for my daughter but as a holiday treat, she loved it and it has become the most memorable moment of the trip for her.
- the hotel maze was a great experience for the kids. They wanted to play there instead of going to the main park one day.
- very close to the park
- the hotel is not over the top Disney for adults, but enough subtle Disney touches to keep everyone happy.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
161 reviews 161 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed November 14, 2012

Stayed in Kingdom club. Highly recommended.
It had:-
(a) visits by a Princess some mornings to the club room. She will talk to and take photographs with each child;
(b) visit by Mickey or Minnie at night. A bedtime story before that, and the fireworks display before that;
(c) an adequate buffet breakfast in the morning;
(d) wine and some tit-bits in the evening for parents;
(e) priority tickets for a show in the park; and
(f) fastpass tickets for certain rides in the park.

The rooms were big with loads of drawer space. The air-conditioning control (which is a problem in many hotels) worked fine.

The hotel has a nice gift shop, and the food in the Chinese restuarant was fine.

Service levels were excellent.

Unfortunately, fee wifi was available in the public areas but not in the rooms.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 14, 2012

It's a good choice if you plan to visit Disneyland. There are convenient shuttle every 10-15mins to the park so it wouldn't be a hassle to bring the kids back for an afternoon nap. We stayed for 2 days so there was time to explore the surrounding and pool. There were small little touches here and there to remind u it is a disney hotel and my 3 yr old enjoyed spotting the 'Mickey Markers' within the hotel.

They also reserve park tickets for hotel guests, so there is no need to buy in advance online. (Advance booking is recommended though if u are visiting around the Chinese new year period)

The thing i detest most was the food. It is bad, considering you are in HK, whereby standards for even street food are high. And it is also costly. Totally not worth the money. Disney should reconsider their restaurant standards, if they want to charge a premium, the food better be good enough to warrant the price.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hong Kong Disneyland Hotel

Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Location: China > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Hong Kong
#36 Luxury Hotel in Hong Kong
#42 Romantic Hotel in Hong Kong
#97 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
Reservation Options:
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Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel

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