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“Nice place for kids” 5 of 5 stars
Review of Hong Kong Disneyland Hotel

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Hong Kong Disneyland Hotel
4.5 of 5 Hotel   |   Hong Kong Disneyland, Lantau Island,, Hong Kong, China (Disneyland)   |  
Hotel amenities
Ranked #38 of 651 hotels in Hong Kong
Bangalore, India
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Nice place for kids”
5 of 5 stars Reviewed November 18, 2012

Nice hotel with amazing service. The only negative point is the check in and check out time. If you are planning to stay there for one day, its advisable to opt for an accomadation close to the resort. You have a shuttle for every five from the hotel to the park, which is very convenient. The breakfast at the Enchanted Garden is great, you have the disney characters come to your table and you can take pics with them, its actually better than waiting in long queues at the park to take a pic of the characters. The staff are very helpful and courteous. Overall a wonderful stay.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Singapore
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 16, 2012 via mobile

We travel in family group, couple with two kids aged 3,5. We planned the stay as the last night in Hk due to proximity to airport, with a 10am flight the next day. Reached hotel @930am, complete pre-check in at counter(so as to speed up the actual check in when we return the very same night). Service is good/fast and courteous staff. Lodged our luggage and took the shuttle bus to Disneyland from 10am-9pm, full day activities. After the fireworks glad that we booked a hotel just beside Disneyland, actual check in(aka key collection is fast), room is big enough, with two double bed, and also standard clean room.

Like:
Disney characters accessories
Bathrobe and in room slippers for kids
That is all

Not so much for the carpet as it does makes the room look stuffy and old fashioned. For 400sgd this ain't worth the value especialg For us, since it is only one night stay.

Breakfast is expensive, main draw is the photo snapping with characters

For our next trip, we probably do two day Disneyland ticket, and getting a hotel nearby at a much cheaper rate, and take a cab/mtr. IMO the kids will enjoy better in the park.

Word of caution: travel to Disneyland during weekdays, and avoid mainland china major holidays.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vijayawada, Andhra Pradesh, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 15, 2012

i stayed in this hotel last week with my family. the first impression was not that impressive. it took almost an hour for the front desk to check out my reservation. taking a deposit when u already have a reservation is foolishness. on the top of that, the deposit was supposedly a token amount but they recovered my stay, disneyland passes and the food token money. staff communication : utterly worst. for some posers the responses were totally non informative. check in and check out times should be revised and more flexible. value for money - terrible. the only advantage is disney characters in the enchanted garden. happy that i came out after a day. my advice: take a hotel in the main island or kowloon and come to the resort by the MTR.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 15, 2012

We stayed for 4 nights with a 3 and 5 year old. We booked a family room on the Kingdom club floor, but had to upgrade to a suite as the room was too small.

Areas for improvement
- normal rooms are too small for families. The 2 double beds in a family room are not large enough to sleep 4 people comfortably and there is insufficient room for a rollaway. We had to pay a lot of extra money to get a good nights sleep, because too many rooms have been put into the space.
- the price of the suite!!!
- the food in the Enchanted breakfast was terrible, none of us enjoyed it. Lots of variety all badly cooked. Not what you expect when you pay such a supplement. However it is still worth doing for the kids to meet the characters.

Positives
- Aside from the complaints above, the stay was perfect and the suite was everything you would expect and more with little Disney touches. My daughter said the main bathroom was perfect for a princess.
- the staff were very friendly and helpful, particularly Nicky from the Kingdom club lounge.
- the Kingdom Club is a must. Quality food and drinks (although cocktail and canapés time is too short. The bedtime story and meeting characters in their pjs makes it worthwhile. Also the fast pass tickets and priority show access made it worthwhile it skip a couple of longer Qs. Actually none of the park Qs were bad, but 3 year olds don't wait well!
- the princess makeover is not something I would normally do for my daughter but as a holiday treat, she loved it and it has become the most memorable moment of the trip for her.
- the hotel maze was a great experience for the kids. They wanted to play there instead of going to the main park one day.
- very close to the park
- the hotel is not over the top Disney for adults, but enough subtle Disney touches to keep everyone happy.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
165 reviews 165 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 14, 2012

Stayed in Kingdom club. Highly recommended.
It had:-
(a) visits by a Princess some mornings to the club room. She will talk to and take photographs with each child;
(b) visit by Mickey or Minnie at night. A bedtime story before that, and the fireworks display before that;
(c) an adequate buffet breakfast in the morning;
(d) wine and some tit-bits in the evening for parents;
(e) priority tickets for a show in the park; and
(f) fastpass tickets for certain rides in the park.

The rooms were big with loads of drawer space. The air-conditioning control (which is a problem in many hotels) worked fine.

The hotel has a nice gift shop, and the food in the Chinese restuarant was fine.

Service levels were excellent.

Unfortunately, fee wifi was available in the public areas but not in the rooms.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 14, 2012

It's a good choice if you plan to visit Disneyland. There are convenient shuttle every 10-15mins to the park so it wouldn't be a hassle to bring the kids back for an afternoon nap. We stayed for 2 days so there was time to explore the surrounding and pool. There were small little touches here and there to remind u it is a disney hotel and my 3 yr old enjoyed spotting the 'Mickey Markers' within the hotel.

They also reserve park tickets for hotel guests, so there is no need to buy in advance online. (Advance booking is recommended though if u are visiting around the Chinese new year period)

The thing i detest most was the food. It is bad, considering you are in HK, whereby standards for even street food are high. And it is also costly. Totally not worth the money. Disney should reconsider their restaurant standards, if they want to charge a premium, the food better be good enough to warrant the price.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed November 13, 2012

A "Staycation" at The Hong Kong Disneyland Hotel :

Stay Here if You Want:
The more opulent, top of the line experience
You're little Princesses to Adore you
Close proximity to a ongoing character meal
To be surrounded by a more international clientele

Don't Stay Here if Don't Want:
To spend much of your time in your hotel
To spend a bit more money
To spend a lot of money for food
To potentially lose your kids in large green mazes

I'm going to be up front and say that I unabashedly LOVE this hotel. And why do I love it? Let me count the ways.

Cost: This is one of the few spots in the world where you can stay at the top of the line Disney hotel and NOT have it cost the equivalent of your child's college tuition. As I said before, to benchmark this for you, if you want to stay at the Disneyland Hotel in Paris, the CHEAPEST you can do this is roughly 699 EUROS PER NIGHT!! To stay in the Grand Floridian at Walt Disney World during the low season will cost you somewhere in the neighborhood of 500 U.S. dollars per night for their "cheap" room. However, at Disneyland Hotel at Hong Kong Disneyland the cheapest room during the cheapest season only costs HKD $ 2100 per night. This translates to 270 U.S. dollars, or 206 Euros. So you can stay at this hotel for half the price of the U.S. equivalent, and a third the price of the Paris equivalent. They even nicely lay out the costs for you, which are as follows
Room Type Value Season Regular Season Peak Season Holiday Season
Garden View HK$ 2100 HK$ 2400 HK$2900 HK$3000
Sea View HK$ 2300 HK$ 2600 HK$ 3200 HK$ 3300
Sea View
with Balcony HK$ 2500 HK$ 2800 HK$ 3500 HK$ 3600
Fantasia
Room HK$ 2800 HK$ 3100 HK$ 3700 HK$ 3800
Kingdom Club
Room HK$ 3400 HK$ 4000 HK$ 4700 HK$ 4800
Kingdom Suite HK$ 6500 HK$ 7000 HK$ 7500 HK$ 7500


If you compare this to the "top of the line" hotel at any other Disneyland, it is really a bargain. Just check out the cost of the Disneyland Hotel In Paris (cheapest room 699 EUROS per night in cheap season) or the Grand Floridian (500 US dollars per night in cheap season). Of course, there will be those of you who say that this hotel is "not as" something as the other top of the line hotels. My response to that is "how much opulence do you REALLY need?!?" If you are a non parent looking for a luxury hotel where people throw rose petals in front of you as you walk through the door, try the Four Seasons, the Mandarin Oriental, or the Shangri La. But if you are going to Disney with kids, you really don't need much more than this...see below for the reasons why.

The Rooms: The HK Disneyland Hotel caters to kids, in many ways both big and small. Starting with the rooms, which are large enough to accommodate a family of 4 with ease. There are lots of little Disney touches, like toothbrushes, nail files etc in the bathrooms, all packaged with Disney character designs. There are kid sized robes and slippers. The bathrooms are also large enough for 2 kids to shower easily without making it look like Poseidon has made a visit after the fact. Many of the rooms also have balconies, which I was very unsure of, but the railing are very very high. So there is little to no chance of your youngster getting an early introduction into extreme sports. Overall, it is a very comfortable room. My only complaint would be the lack of choice on the television, but that is a minor consideration with all the other activities available.

Activities: Even if you are not staying at the Kingdom Club Level (see Before You Go section of my upcoming app), there is a virtual cornucopia of activities for kids at the HK Disneyland Hotel. So let's start with an obvious one...the pool. The pool here is very well designed, with a zero entry area as well as a very decent water slide. The life guards always seem to be on the ball, unlike other hotels in Hong Kong where we have stayed, and there are even little cabana tents on one side of the pool if you want some privacy. Another plus here is that there is a snack bar that delivers food and drink pool side. What I found interesting is that the menu is pretty much exactly the same as the menu at Walt's Cafe, but without the breakable stemware. You gotta love that if you have young kids, particularly young boys!! So, we have eaten most of our meals here. And speaking of eating, the Enchanted Garden Restaurant is located at this hotel and is the ONLY restaurant on Disney premises that has regular & daily character meals. They aren't cheap, but it's worth it for the experience. But I digress.

Another outdoor activity is the Mickey maze. Honestly, I have mixed feeling about this one...about mazes in general. Any activity in which the sole purpose is to lose my children just doesn't make me super comfortable. Maybe in comes from formative years spent in big scary U.S. cities, or maybe I just have a chemical imbalance, but I tend to shy away from activities that result in me feeling like I am in a game of reverse Ms. Pacman. But for some people, including my husband, this is a great way to run off steam with the kids. I swear the man could be optimistic in the face of the bubonic plague, but I guess that balances our couple nicely.
Even on rainy days, there is much to do at the Disneyland Hotel. For one, there is a Storybook Playroom, which is located on the lower levels and even has its own private elevator entrance, surrounded by enough gold and glitter to fit nicely in Versailles. It is open most of the day and offers activities such as creating/ torturing towel animals, crafting photo frames, drawing, making holiday aprons or even doing handprints or cookies. None of this is complementary but the fee is only HK $100, so it is not much of a drain on the pocketbook. They also show movies just in case your kids just want to zone out. The bad news is that if your child is under 6, you must accompany them. If your child is between 6 and 12, you can pay for a "buddy" to supervise them. Over 12, I guess they figure the kids can hold their own.

If you happen to have a little girl, you are destined to be sucked into the vortex that is the Bibbidi Bobbidi Boutique. This is a brilliant marketing idea on Disneys part. It is basically a beauty salon for little girls to turn them into Princesses. It includes costumes, nails, hair styling, makeup and, of course, photo ops. It is also really nicely set up. Heck, if they had adult sizes, I might have been tempted to do it. The down side is there are no boy costumes...but then again most boys would consider this a form of extreme torture, so perhaps there is a reason. But if you have girls, go ahead and budget for this. It isn't cheap, but you are likely to have no choice if your little Princess comes within eye shot of it.n addition to all of the above, there are characters that show up in the lobby and there is a gift shop that you will also be unlikely to be able to avoid. And I haven't even mentioned the Kingdom Club activities, which is a whole other level of entertainment and luxury
.
Despite, and perhaps, because of all of these kid activities, this makes for a very relaxing adult vacation experience. This hotel really is a destination in and of itself. About 2/3 of the times we stayed here, the boys had no desire to leave or even see the park. They swam. They played at the kids club. And my husband and I relaxed.

Are there downsides? Of course. Not everyone speaks English perfectly. So, sometimes it can be a bit hard to find things because of this. It took me about 30 minutes to find the aforementioned Storybook Playroom, after asking about 6 different people. Are the staff of the "over the top" friendly perky model of Disney behavior that you find in the U.S? Not usually, but they ARE friendly, albeit in a bit more of a reserved fashion. This is a cultural thing. And honestly, sometimes it's nice to get a break from having "Have a Magical Day" sung at the top of someone's lungs every time you turn a corner. This sort of thing makes introverts twitch. But if cultural differences and minor annoyances like those mentioned above wind you up, then you should never leave your home country...and least not without anti-anxiety meds.

So, my advice is to stay at this hotel, even if you already live in Hong Kong. It's a fantastic "staycation", with or without including the park.

Room Tip: Aim for an upper level with a park view, so you can see the fireworks!
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hong Kong Disneyland Hotel

Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Hong Kong
#34 Luxury Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#88 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
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Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel

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