The hotel has excellent customer service. Prior to my stay, I emailed the hotel numerous times asking about transport and other information. They were very patience and answered all my enquries within two or three days. They also accommodated to my room requests. The staff were courteous and always smile. Check-in and check-out were fast. However, they do not provide porter services. As I was travelling with two kids, it was a hassle to bring our luggage to our room. I hope that the management considers having porter services.
The hotel is located next to a mall, K11, which is connected to the MTR. It is less than 2 minutes walk. There are two Halal restaurant near the hotel but prices are not that cheap. We paid about SGD$10-$15 per person for a simple meal. 7-11 is also around the corner. There's a bar opposite the hotel and there's commotion EVERY night up till 4 to 5 am. Even though we stayed on the 13th floor, we could still hear people shouting. The noise didn't bother us or my infant. So if you are a light sleeper, either request for higher floors or request for a room facing away from Minden Avenue.
Most hotel rooms in Hong Kong are small. Although the room is small, it could fit an additional bed, 3 big luggage and a pram. But it can be quite cramped at times as there were four of us in the room. The bed is comfortable, no bed bugs but the pillows are too soft. I didn't ask the hotel if they have other types of pillows. The toilet is average but clean. I'm quite particular when it comes to toilets so having a clean one was definitely a plus point. The room has a portable heater and dehumidifier as well.
In general, I like staying at the hotel. I'm not the type of traveller who stays in the room to relax and enjoy all the room services or hotel amenities. So if you are looking for a place just to rest, then Xi Hotel is the place for you. If you want luxury, then look for other hotels.
- Official Description (provided by the hotel):
- Xi Hotel offers guests an embodiment of style, luxury and convenience while serving visitors at a more coveted level of quality in service and accommodation. Located at an area which occupies the heart of Tsim Sha Tsui, Xi Hotel will revive the fine art of hospitality.With an emphasis on artistic flair, Xi is perfectly located for shopping and leisure and art appreciation . Xi is also popular among business travelers with all rooms fully equipped to meet various business needs. Either you want a night out in the vibrant city or to stay in and relax in one of its chic, contemporary rooms, Xi can offer it all.Xi perfectly reflects its Chinese characters - heart and happiness - in its service and amenities. From classically-appointed furniture to contemporary art, every corner of Xi radiates an asian flair while staff enthusiastically caters to every wish the guests may have. Your pleasure in staying in this stylish boutique hotel is the hotel's honour as well. ... more less
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- Also Known As:
- Minden Hotel Hong Kong
- Minden Hong Kong
- Xi Hotel Hong Kong