Booked a double room with child as showed under 12 was complimentary. Surprise ... they charged $60 for the sheets for the sofa bed in the room!
Front desk person agreed child under 12 was free but that providing sheets & pillows for pull out couch cost extra which worked out to 1/2 room rate (really!!!).
They could do something about very musty smell in the room.
Wrote a letter to their customer service but never received the curtesy of a response. Further shows their very poor customer service:(
The location was practical so would have been ok for the price as they included breakfast & Wifi.
So what could have been an ok experience turned out not so great :(
In the end worked it out directly with great customer service from hotels.com!
- Official Description (provided by the hotel):
- Xi Hotel offers guests an embodiment of style, luxury and convenience while serving visitors at a more coveted level of quality in service and accommodation. Located at an area which occupies the heart of Tsim Sha Tsui, Xi Hotel will revive the fine art of hospitality.With an emphasis on artistic flair, Xi is perfectly located for shopping and leisure and art appreciation . Xi is also popular among business travelers with all rooms fully equipped to meet various business needs. Either you want a night out in the vibrant city or to stay in and relax in one of its chic, contemporary rooms, Xi can offer it all.Xi perfectly reflects its Chinese characters - heart and happiness - in its service and amenities. From classically-appointed furniture to contemporary art, every corner of Xi radiates an asian flair while staff enthusiastically caters to every wish the guests may have. Your pleasure in staying in this stylish boutique hotel is the hotel's honour as well. ... more less
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- Also Known As:
- Minden Hotel Hong Kong
- Minden Hong Kong
- Xi Hotel Hong Kong