The hotel exterior was nothing to shout about and I was apprehensive at my choice. The reception had seen a better day. But the staff work very very hard and they catered to my every request.
Service is superb front desk sorted out reservation issues, engineering speedily fixed my internet. House keeping was prompt, efficient and kept the room spotless.
But top management is lousy.
I slept my first evening only to be woken by a warm swerage smell coming into the room. But I was not sure. It was 3 am and I just shrug it off. The second night it hit again but this time stronger forcing me to open the windows and run the air con blower full blast. I still could not figure the stench. On my last nite I found the source at 5 am. By this time I had caught a sore throat from the inhalation of these foul fumes. It was coming from the toilet and it was evident that a sewer line was busted or backing up. Towels to the toilet door gaps made things bearable.
I told the staff and they were profusely apologetic. I even sent an email with incriminating pictures of towels used the night before. But not a squeak, and not an offer of discount or remorse from their CEO of the group whom I had sent my email to.
Next time stay at SOFITEL. The price is almost the same and rest assuredly they would take their service seriously.
- Official Description (provided by the hotel):
- Formerly Ramada Hong Kong hotel, BEST WESTERN PLUS Hotel Hong Kong is the first hotel in Hong Kong carrying "PLUS", a superior brand of the BEST WESTERN HOTEL GROUP. The hotel is well located at the Western District of Hong Kong Island, a traditional real Hong Kong area undergoing rapid changes. Easily accessed by all means of transportation, here is where you find the genuine east meets west. All 307 rooms and suites are not only spacious, but also tastefully designed & furnished. Coupled with the free Wi-Fi facility, we offer unbeatable value to meet the needs of every traveller, business or leisure alike. Pamper yourself with magnificent view of the Victoria Harbour by staying in our rooms & suites on high floors. ... more less
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- Also Known As:
- Ramada Hong Kong Hotel Hong Kong
- Hong Kong Ramada