The hotel exterior was nothing to shout about and I was apprehensive at my choice. The reception had seen a better day. But the staff work very very hard and they catered to my every request.
Service is superb front desk sorted out reservation issues, engineering speedily fixed my internet. House keeping was prompt, efficient and kept the room spotless.
But top management is lousy.
I slept my first evening only to be woken by a warm swerage smell coming into the room. But I was not sure. It was 3 am and I just shrug it off. The second night it hit again but this time stronger forcing me to open the windows and run the air con blower full blast. I still could not figure the stench. On my last nite I found the source at 5 am. By this time I had caught a sore throat from the inhalation of these foul fumes. It was coming from the toilet and it was evident that a sewer line was busted or backing up. Towels to the toilet door gaps made things bearable.
I told the staff and they were profusely apologetic. I even sent an email with incriminating pictures of towels used the night before. But not a squeak, and not an offer of discount or remorse from their CEO of the group whom I had sent my email to.
Next time stay at SOFITEL. The price is almost the same and rest assuredly they would take their service seriously.
- Official Description (provided by the hotel):
- Formerly Ramada Hong Kong Hotel, BEST WESTERN PLUS Hotel Hong Kong is the first hotel in Hong Kong carrying PLUS, a superior brand of the Best Western Hotel Group. The hotel is well located at the Western District of Hong Kong Island. A traditional real Hong Kong area undergoing rapid changes, here is where you find the genuine east meets west. It is within a 5-minute walk to the nearest Hong Kong University MTR Station. The Macau Ferry Pier, the Central business district, Lan Kwai Fong, the SoHo Entertainment & Dining Hub, and the Airport Express Railway Hong Kong Terminus are all within a 10-minute car ride. Facilitated by the Western Harbour Tunnel & the versatile highway network, access to the HK International Airport, the HK Disneyland Theme Park, and the AsiaWorld Expo is easy with a 35-minute car ride. There is also a stop of the hundred-year-old tram service right in front of the hotel. Try this inexpensive & historic means of transportation and appreciate the city in a relaxing pace. All 307 hotel rooms and suites are tastefully designed and furnished. Coupled with their ample room size, we offer unbeatable value to meet the needs of every traveler, business or leisure alike. Guests can always stay connected with the free Wi-Fi available within the hotel property. Pamper yourself with magnificent view of the Victoria Harbour by staying in our rooms and suites on high floors. ... more less
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- Also Known As:
- Ramada Hong Kong Hotel Hong Kong
- Hong Kong Ramada