The hotel exterior was nothing to shout about and I was apprehensive at my choice. The reception had seen a better day. But the staff work very very hard and they catered to my every request.
Service is superb front desk sorted out reservation issues, engineering speedily fixed my internet. House keeping was prompt, efficient and kept the room spotless.
But top management is lousy.
I slept my first evening only to be woken by a warm swerage smell coming into the room. But I was not sure. It was 3 am and I just shrug it off. The second night it hit again but this time stronger forcing me to open the windows and run the air con blower full blast. I still could not figure the stench. On my last nite I found the source at 5 am. By this time I had caught a sore throat from the inhalation of these foul fumes. It was coming from the toilet and it was evident that a sewer line was busted or backing up. Towels to the toilet door gaps made things bearable.
I told the staff and they were profusely apologetic. I even sent an email with incriminating pictures of towels used the night before. But not a squeak, and not an offer of discount or remorse from their CEO of the group whom I had sent my email to.
Next time stay at SOFITEL. The price is almost the same and rest assuredly they would take their service seriously.
- Official Description (provided by the hotel):
- Special Notice on Hotel Rebranding: Ramada Hong Kong Hotel will be renamed as BEST WESTERN PLUS Hotel Hong Kong effective from 1 September 2015. This will be the first hotel in Hong Kong carrying “PLUS”, a superior brand of the BEST WESTERN HOTEL GROUP. The rebranding renders a hotel name change; while the ownership, the management & the entire workforce will stay the same. ... more less
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- Also Known As:
- Ramada Hong Kong Hotel Hong Kong
- Hong Kong Ramada
- Best Western Plus Hotel Hong Kong