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“Fantastic stay” 4 of 5 stars
Review of ibis Hong Kong Central & Sheung Wan Hotel

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ibis Hong Kong Central & Sheung Wan Hotel
3.0 of 5 Hotel   |   No. 28 Des Voeux Road West, Sheung Wan, Hong Kong, China (Sheung Wan)   |  
Hotel amenities
Ranked #80 of 691 Hotels in Hong Kong
Singapore, Singapore
Top Contributor
113 reviews 113 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
69 helpful votes 69 helpful votes
“Fantastic stay”
4 of 5 stars Reviewed January 6, 2014

We were given a fabulous view of the harbor. The free wifi was great but the best part was the dim sum restaurant a stone's throw from the hotel called Lin Heung Kui Dim Sum Restaurant which was awarded the Certifcate of Excellence 2013 by Tripadvisor. Needless to say, we had breakfast there every morning!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, January 8, 2014
Dear Guest,

Glad to know that you had a fantastic stay in our Hotel.

We do make our every attempt to deliver the highest possible level of service with care and efficiency and we would extend our warmest welcome to your next stay with us again!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,320 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 4, 2014

took the free shuttle from airport express hong kong station. No signage to lobby on 5th floor, but we found our way, reading the reviews from Tripadvisor. Requsted and received a non smoking room. Good size compared to Ibis North point and Stanford hotel which we stayed at previously. Bigger and designed well. There was a fridge, safe, coffee/tea. 1 bottle of water complimentary. Location wise, less than 10 mins walk to MTR. There's a tram stop for those not willing to walk which takes you to the Sheung Wan or Central MTR. Service wise, front desk attending to Le Club member was not friendly. When I asked to check if my stay was recorded for Le Club points, was answered abruptly. Checking out was pleasant and quick, though. Other staff were friendly.will come back for the rooms.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, January 8, 2014
Dear Guest,

Thank you for your feedback.

As for the access to the Reception, we have displayed a directional signage before Christmas at Ground Floor Lobby to direct our guests to the Reception on the 5th floor.

Regarding your comments on the Front Desk service, we had reflected it to the department concerned for further review and improvement. Making our guests happy and satisfied is always of our top priority. Please allow us to serve you better on your next visit to Hong Kong!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 3, 2014

Hotel is clean but room a rather small. Location is not the best but access to MTR is convenient. Room rate is acceptable, so I ranked very good in this budget hotel category. Breakfast was not bad but average.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, January 13, 2014
Dear Guest,

Thank you for staying with us. Your comments deem important to us for our service review and improvement.Please be reassured that we always strive to deliver the highest possible level of service with care.

We sincerely welcome you to pay us a visit again for a pleasant stay next time.

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 3, 2014

Room was clean, pleasant and (although small) a good size for central Hong Kong. The bed was extremely comfortable. I appreciated the tea- and coffee-making facilities in the room and the free wifi. It was also helpful to have two PCs for free public use in the lobby. It would have been nice to have a wider choice of TV channels.

Staff were polite and efficient and, although there was a long queue at check-out time, the reception was fully manned.

Location is fine - reasonably close to MTR, trams and the Macau ferry terminal. There are some good restaurants within walking distance (and some decent budget options in the Queen St cooked food market next door).

Only problem was the price - it was extremely expensive for a non-luxury hotel. But if you can get a good rate, then this place is an excellent choice for a short stay in Hong Kong.

Room Tip: If the view is important to you, pay extra for the harbour view. The "city view" on the ot...
See more room tips
  • Stayed December 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBIS H, Manager at ibis Hong Kong Central & Sheung Wan Hotel, responded to this review, January 8, 2014
Dear Guest,

Thank you for your encouraging comments!

Please do keep an eye on our website: accorhotels.com for the ongoing promotion to grab the best deal! We would extend our warmest welcome to your next stay with us again!

Best regards,
ibis Hong Kong Central & Sheung Wan Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Hong Kong Central & Sheung Wan Hotel

Address: No. 28 Des Voeux Road West, Sheung Wan, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Sheung Wan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#47 Best Value Hotel in Hong Kong
#59 Family Hotel in Hong Kong
#67 Romantic Hotel in Hong Kong
#75 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Hong Kong Central & Sheung Wan Hotel 3*
Number of rooms: 550
Official Description (provided by the hotel):
IBIS HONG KONG CENTRAL & SHEUNG WAN HOTEL, a catchy icon strategically located in the bustling Sheung Wan, within minutes away from Sheung Wan MTR station, Macau Ferry Terminal, airport bus station and in the vicinity of Hong Kong Central’s business and shopping hub including Airport Express, boasts the first ibis flagship hotel in Greater China to showcase a brand new vibrant style, bringing in comfort, well-being and service. The 550 modern, boldly simplistic guestrooms are furnished with complimentary Wi-Fi Internet access and bespoke interiors on 3-metre high ceiling, large bay windows, premium timber flooring and comfy bedding coupled with stunning harbor views in some rooms on higher floors that born to feast your eyes. ... more   less 
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Also Known As:
Ibis Hong Kong Central & Sheung Wan Hotel

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