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“Time to move on...” 2 of 5 stars
Review of The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
3.0 of 5 Hotel   |   No.209-219 Wanchai Road, Wanchai, Hong Kong, China (Wan Chai)   |  
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Superb Deal + Free Wifi
Ranked #158 of 691 Hotels in Hong Kong
3.5 of 5 stars 482 Reviews
Singapore, Singapore
Top Contributor
59 reviews 59 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
“Time to move on...”
2 of 5 stars Reviewed April 19, 2014

I first visited Charterhouse a year ago. At the time they looked to be an affordable business class hotel with full service including porters who'll get you a taxi, a gym, a quiet bar, full buffet breakfast in the cafeteria and a downstairs sports bar restaurant. At the time they were quite ok and up to expectations, however having stayed with them four times since then I've enough data to identify a clear downward trend.

Regrettably this past stay was the worst. The room was dirty with lots of body hairs from past guests swirling around the bathroom floor and around the bed, forgetful service (I booked a wake up call and they never bothered to call so I was late for an important appointment), forgetful and absent bar service (the staff wander off never to return) and lots of other things - like the coffee machine at breakfast needing constant attention and a general lack of hygiene everywhere in the cafeteria, dirty cutlery and also unwashed tea cups in the room too. This wasn't helped by a massive renovation project taking place outside the hotel and huge contingents of loud guests from mainland roving the place in droves - but I can hardly blame the hotel for that.

So it's time to move on. I was hoping to stay there every month but I know that there are other hotels that are newer and snappier at a similar price. So it's goodbye Charterhouse, and I returned the "Charterhouse Card" to them upon checkout as it's useless anyway in that every guest gets a food discount whether they are a member or not.

Sorry to sound so negative. I think the staff tried their best, and indeed management appeared concerned about my missing wake-up call and dirty room, but it had reached the point that in the evenings I was reluctant to return to my room because it was so dirty and miserable.

Time to move on...

Room Tip: The best rooms are available in other hotels, not this one.
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are regretful to learn of your adverse feedbacks on the room amenities and services which has affected your overall experiences. Your related feedbacks have been taken up seriously by our Executive Housekeeper and our Food & Beverage Manager. Immediate action will take place to reinforce both the cleanliness process and customer service. Furthermore, we shall incorporate your experiences in our staff re-training programs for driving the consistency of our service promise. It was indeed an isolated case and we hope this incident will not marred your impression on our hotel.

We hope you would consider to allow us another opportunity to make up the shortfall on your next patronage and make me your direct contact for room reservation and preferences. We shall be grateful to have your contact too for further communication or you may reach me at 2892-3373 or hq@charterhouse.com at your convenience.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Ithaca, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 17, 2014

We were booked at Charterhouse for the last five days of our trip to China, Tibet, and Hong Kong, through Overseas Adventure Travel. Not only were the rooms uncomfortably small but we arrived to find that construction on the building's exterior would be going on throughout our stay -- and indeed through the entire month of April 2014. Staying there felt like living inside someone's mouth with a dentist constantly drilling -- in a word, AWFUL! Headache city. This was doubly difficult for me, as I was ill at the time (gastrointestinal illness I picked up in China) and needed to rest. The beds were uncomfortable as well, and the pillows even worse. I found that it was impossible to spend any time in one's room during the workday, which began at 9 a.m. and ended at 5 p.m., including Saturday, and sometimes even ran over. Although the person at the front desk was sympathetic, there was absolutely no compensation, and no ability to change our rooms. To add insult to injury, the restaurant at the hotel overcharged enormously for drinks. A nearly undrinkable iced tea ended up costing me about $9, even after the 30 percent discount coupon for one-time use was applied. I would NEVER stay there again, and I would recommend that others avoid this hotel too.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

Please accept our sincere apology for the inconveniences caused you put through during your stay over the architectural upgrading of our building exterior wall project that has tarnished your impression and created the adverse response.

Subsequently your related comment on our room amenities and pricing are brought to the attention of our Executive Housekeeper and Food & Beverage Manager respectively for reviewed and improvements . All guest reviews are taken seriously to upkeep the consistency in our service promise and it has been our goal to strive for continuous improvement.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 of 5 stars Reviewed April 13, 2014 via mobile

Loved the Internet speed via wifi. Got a free pizza during our stay. Only problem is they don't allow you to take it out and forced to buy the drinks from the bar.
Our room is a bit dark since they use warm white bulbs.
The place is old and needs renovation.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that you were generally pleased with our service and your kind words about your overall experience will be definitely sharing to all our staff. All in all, we are undergoing our rejuvenation project to create different experience to our guests.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 9, 2014

My family and I returned to the Charterhouse for a whole week mainly because it is our favourite location and is also good value for money at £85 per night for a double room. The hotel continues to show its age but is still acceptable. The Northern facade is undergoing external renovations until the end of April (so they say) and is covered with netting so potential guests are advised to insist on a room on the South side to get a view out. I was disappointed that the mini-bar (Room 1106) was not functional and that they charge HK$9 for a small bottle of water and the ice bucket is empty. This is outrageous as most hotels give drinking water without charge. To rescue this we shopped at the convenience store '7-11' just 50 yards along the road also 'Park and Shop' supermarket across the road in the basement of C.C. Wu building. Also disappointing was the selection of TV channels focussed mainly on obscure sports channels and Chinese news - there is no BBC or CNN or any kiddies' channels. The hotel does not have any facilities for children but if families want to get f & b supplies for kids or babies they can easily get to Park and Shop nearby.

Room Tip: Insist on a room on the South side if booking this month April 2014.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sincerely apologize for the inconveniences during your recent stay. We are continuously improving our in-room experience thru our rejuvenation project and maintaining the classic equipped fixtures. Additionally, we constantly enhancing our in-room entertainment TV selection with news channel, diversifying of added-value features to fulfill our guest needs.

Be rest assured that your other related comments will be reviewed by our senior management for improvements and we hope these incidents will not marred your total impression on us.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok,
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 7, 2014

This hotel used to be my favorite in Hong Kong but the recent visit changed all this.
The hotel is undergoing a massive (and long overdue) renovation work, but I was shocked to find out early in the morning that I was put up in a room encircled by heavy renovation works like knocking off bathroom tiles right next door, drilling and banging walls on the entire floor, etc. The hotel does not shy away from assigning rooms in the middle of a heavy construction site.
As this construction will go on for at least a year, I can only warn anyone from booking a room in the Charterhouse Causeway Bay.

  • Stayed April 2014, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sincerely apologize for the inconveniences caused on your recent stay and this was definitely uncompromising for you over the noisy works that was carried out for two months on the upgrading of our exterior wall. Your related feedbacks has dealt seriously by our senior management with our project team to minimize disturbances and interruptions.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed April 6, 2014

We stayed at The Charterhouse in March this year. Originally we were booked in for the Junior suite which reeked of cigarette smoke. This was not acceptable for a family of 4, including a baby. The staff were very helpful in changing our suite to a signature suite on a non-smoking floor. This room was quite a good choice for us, we had a cot for the baby and my 4 year old son was able to sleep on the couch. We stayed for over a week and while the room was on the small side, we were still quite comfortable. The only complaint that I have regarding the room is the lack of ventilation as the bathroom doesn't have any windows or ventilators.

The only other negative complaint that I have is the lack of friendliness from the staff particularly in the breakfast room. The was however, one staff member who went out of his way to be helpful and went above and beyond his call of duty, that was Mr. Oliver Yau. He was also one of the few who wasn't afraid to converse in English to us as so many others were. Also, the cleaning staff were lovely. Overall a good stay!

Room Tip: Choose a signature suite unless you are a heavy smoker and whisky drinker!
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that you were generally happy with our service and product and your kind words about your overall experience will be definitely sharing to all our staff especially in Front Office and Housekeeping.

We learnt of your feedback concerning the room ventilation and be rest assured we are gradually improving it thru our room rejuvenation program and concurrently improve our guest in-room experience and creating a different ambience. Additionally we shall incorporate your experiences in our staff re-training programs for improving our service culture and upkeep our service promise and consistency.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

very good location, clean and neat; room size consider big in hong kong.
the staff are helpful and easy access to anywhere ...
time square reach in 10 min. wan chai as well .
this is value for money .

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, April 29, 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are pleased to learn that our products and services had met your expectation and your kind words about your recent stay experience will be sharing with all of our associates.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Wan Chai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #158 of 691 Hotels in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Charterhouse Causeway Bay Hotel 3*
Number of rooms: 294
Official Description (provided by the hotel):
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

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