We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Location” 4 of 5 stars
Review of The Charterhouse Causeway Bay Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added The Charterhouse Causeway Bay Hotel to your Saves list
The Charterhouse Causeway Bay Hotel
3.0 of 5 Hotel   |   No.209-219 Wanchai Road, Wanchai, Hong Kong, China (Wan Chai)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Price
Superb Deal + Free Wifi
Ranked #157 of 691 Hotels in Hong Kong
Colombo, null, Sri Lanka
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Best Location”
4 of 5 stars Reviewed February 25, 2013 via mobile

It was great staying at Charterhouse and the pre booking arrangements through one of their managers named Bena Yip offerred an excellent service. In addition the location was ideal to reach times square and many other shopping areas. It was a good stay

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, March 1, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and your kind compliments to our staff Ms Bena Yip who had went beyond in service to make your stay more memorable.

We are ideally located near the shopping malls with easy access to many other attractions.
Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

480 reviews from our community

Traveler rating
    80
    207
    125
    46
    22
See reviews for
43
75
69
145
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
crawley sussex
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 23, 2013

We stayed 11th Feb only two nights, on a very late arrival were treated well at reception and complementry room upgrade... wish we didn't have it as it was a signature room, or senses, anyway the room was a good size, shower amazing , sink in bedroom area not good, but the worst thing was the louvered shutters at the window that did not open and behind them the windows were blacked out, so in the morning you did not know if it was night or day , sunny or raining ...it was awful we just did not enjoy the thought of going back to the room but as we only were there for the two nights it was not worth asking to be moved, we definately would if it ws a longer stay.It was a shame as the hotel was very nice, the staff especially Stanley and Mabel and Keung, wifi, food in the buffet, amenities and location,all good, it was that room!! we had no view to see Hong Kong, or even what was happening outside, they say a designer had specially designed them as five senses!!!, well he must have lost all his senses to think that any one would enjoy being denighed daylight....it spoilt the stop over journey on our way home at the end of our holiday.

Room Tip: go and see a senses room first if they offer it or you book it....
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, March 1, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation, however your concern on the windows had been our challenge too, unfortunately the signature floor was built and located at the lower floor which have limited access of sunlight.

Nevertheless please accept our apology if this has affected your stay, glad that our staff have went beyond in their service to make your stay memorable and your kind words will be shared to them respectively.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt
Top Contributor
55 reviews 55 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 18, 2013

The hotel is conveniently located between Wan Chai & Causeway Bay, about 8 min walk west of Wan Chai MTA subway stop. Hotel features several restaurants and a bar. Breakfast is available with a 10% discount from front desk. But there are plenty of eateries nearby. A wonderful bakery is across the street where u can get traditional HK baking goods & milktea if u are in a hurry. Rooms are average HK hotel size and with very good housekeeping. WC pressure is somewhat lacking, but not unusual for HK. Rooms are tastefully furnished. There is free wifi and a gym open from 0600-2200.

Greatest strength of hotel is location. It is 5 min walk to Time Square and Sogo shopping area. hint: if u like fishball soup noodle魚蛋粆, the famous 潮興noodle shop is one block down turning left on Hennessey Road

Overall the experience was wonderful. Improvement can be making the gym 24/7 if it is not staffed at the desk anyway. TV English news should include BBC, CNN. All they have is American Fox News which is just all about the US

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and your kind words made on our services will be shared our employees.

Indeed our greatest asset is our location which will provide easy access to many places of interest and shopping with both Causeway Bay and Wanchai MTR stations nearby.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
58 reviews 58 reviews
47 hotel reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 24, 2013

This is not the type of hotel I would normally choose to stay in, however it was booked for me by my company. It is a standard 3 star hotel, with small rooms, old architecture, but in a reasonably good location. My room was a superior twin room, just big enough for one, two would have been a crowd. The bed was clean, the room was serviced well, although the aircon made the air smell strange. Everything seemed to work in my room, the TV, the hot water in the shower and the wifi. Breakfast was not included in my package, so I ordered room service, the food was adequate and fine, but delivered without finesse, a little expensive. There was no view from my room, other than other tower blocks. It would not be a hotel that I would choose to stay in for a holiday, but for 1 or 2 nights on business it did the job. Reception was efficient and fine when I checked in. Staff seemed helpful, especially with getting taxi's in the morning. Would I stay here again? probably not. In Hong Kong you tend to get what you pay for.

Room Tip: high floor
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 31, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall service had met your expectation, in fact we offer different travelers’ needs with different range of rooms product especially our signature room which are much more spacious in size with new décor that may meet your preferences, please share with our reservation agent of your selection on your next booking.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you and your friends again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 21, 2013

We stayed here for 3 nights in October.
On arrival, the reception staff were quite slow, which was frustrating after a long flight & transfer from the airport.
Although the room was ok, it did need some attention to the wallpaper in the bedroom, where there must have been a leak from the bathroom at some point in the past.
There is a good restaurant with a buffet system in the hotel, although there are plenty of other restaurants nearby, with very good service.
The hotel is midway between two underground stations, so is well-placed for exploring the north of Hong Kong. The buses to the south of the island run past the hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry for the inconvenience you experienced upon your arrival at the reception, part of our best practices we always pre-allocate rooms for our guest prior to expected arrival time and this could had been affected by queued at the reception during peak hours.

Rest assured we shall review our work procedures to minimize the waiting time, also we shall alert our Chief Engineer to pay special attention on the wallpaper in all our guestrooms thru our daily maintenance of room rejuvenation program for improvement.

We are ideally located between both Causeway Bay and Wanchai MTR stations which will provide easy access to many attractions and shopping, once again thank you for providing us this valuable feedback and we shall look forward to your return visit soon.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 18, 2013

Reasonably priced hotel that seems to welcome tour groups. Rooms are small but very clean. Breakfast buffet was excellent with multiple options. Hotel is close to subway. Concierge very helpful and accurate with tips and suggestions.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that the overall product and services had met your expectation and ultimately with our great locality.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonkoping, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 16, 2013

When it comes to hotel stays, I am not particular picky as long it fulfils my basic needs. Such as room preferences (non smoking and no corner rooms), water supply (hot water) and a good night sleep (no disturbance). Charterhouse has great staff witch everyone are very guest oriented, however the product itself are outdated.

The problem started already at check in, as I after booking my room online, found out during check-in that all single rooms apparently are corner rooms, located at the very end and beginning at each floor. For personal preferences, I try to avoid these rooms for all means, but the front desk personnel could only offer me to move to a center room if I upgraded the reservation to a twin room, which I neglected. Once settled in, I found out there was no hot water in the shower, which took them 30+ min to fix the problem, 30+min seems not like a long time, but it feels like an eternity if you had a exhausted trip longing for a shower and some sleep. After fixing the hot water problem, everytime I need to take a shower I need to put on the water in advance for about 5 minutes to get a decent temperature, and the reason is… because it is a corner room!

My problems didn’t stop there, as I got woke up 3.30 am in the morning by noises like someone was drilling in the bathroom for about 15 minutes. I assume the reason is because someone took a late night shower from the room above and the noises came from the old water pipes. The very next day I insisted for a room change, which I got showed to another corner room located at a different floor, but this time there was no wifi signals in the room. That was for me the very last drop of water over the barrel…, and I spoke to the Manager on duty, this time I was offered a free upgrade to a bigger room, located at the center. However, the first room they tried to switch me to, was a smoking room, the second one with smoke and air freshener smell in the room as they tried to cover up the smell of smoke from the previous guest smoking in the room…

I am now sitting in the room awaiting for the smell to disappear and same for my stay at the CHARTERHOUSE… this was a very disappointed experience although the staff tried their best to accommodate my needs. For all of you that travel alone, non-smoker and need to take hot water showers… find another place to stay.

Tip for the management, although you all a very accommodating, just try to go an extra mile sending up someone to check the rooms that everything is in order before sending the guest. It is quite frustrated to change room 4-5 times for something as simple as hot water and wifi signals. Kudos to Kenny for your assistance.

Room Tip: Avoid single rooms!
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sorry to learn of your unfortunate experienced that had occurred staying in our single room on your 1st night due to the hot water supply. Apparently we suspected the noises were probably generated from the high water pressure in the night. The staff attended to your room change the next day would have been more thorough in checking the room condition including the Wifi and your preference for non-smoking room.

Nevertheless, please be rest assured that your related comments will be reinforced in all our staff trainings to ensure our ultimate commitment is carry out in providing great values for all our guests on our products and services.

Once again thank you for providing us these valuable feedbacks and we hope this incident will not marred your overall impressions on our hotel and certainly looking forward to your return visit soon.

Yours sincerely,

On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Charterhouse Causeway Bay Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Wan Chai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #157 of 691 Hotels in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Charterhouse Causeway Bay Hotel 3*
Number of rooms: 294
Official Description (provided by the hotel):
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Travelocity, Agoda, Asiatravel.com Holdings, Despegar.com, Ctrip TA, Odigeo, TripOnline SA and Tingo so you can book your The Charterhouse Causeway Bay Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

Owners: What's your side of the story?

If you own or manage The Charterhouse Causeway Bay Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.