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Sheraton Hong Kong Hotel & Towers: Traveler Reviews

4.5 of 5
No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)
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Sheraton Hong Kong Hotel & Towers
Ranked #57 of 507 hotels in Hong Kong
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1,182 reviews from our community

Traveler rating
    478
    498
    146
    48
    12
See reviews for
Families
197
 
Couples
296
 
Solo
136
 
Business
355
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Great hotel to go bonkers in Honkers...”
5 of 5 stars Reviewed November 18, 2012

It was difficult for me to choose a hotel in HK. Kowloon vs HK Island? Harbour view? City location? After tonnes of research, thanks to the folks posting on TA, I settled for the Sheraton. Glad I did! This was not a business trip so I had carte blanche at the numerous hotels available, Sheraton was perfect for us. So close to the Star Ferry, didn't use the metro because cabs are dirt cheap, but also within 5 min walk and the location for shopping is second to none. Here are my thoughts
Checkin was fast and efficient, no dramas
Room, we stayed on the 6th floor with nice Harbour View, was small but clean and house keeping were excellent. Glad we settled on a harbour view room
Breakfast was amazing! Tonnes of variety and very fresh.
Skybar...dazzling, check it out even if you are not a guest of the Sheraton
Location, can't be beat, half the price of the Peninsular and right next door.
Quiet? Yes and the bed was very comfortable, although my husband kept hitting his leg on the bed as he walked by it, it jutts out at the base!
My only negative is this, we gave our debit card as holding card to the hotel, unbeknownst to us, the hotel charged this card, over $2000 in a holding status. So, consequently this money was no longer available to us for our shopping. In fact, we phoned our bank as we thought we were subject to fraud. Had the hotel informed us of this charge at check in we would have given them a normal credit card. All was rectified, but did cause a little angst which could have been avoided. Other than that, I liked this hotel and would definitely return.
TIP across the road is a shopping mall called SOGO... its a smaller mall in comparison to most in HK, but easy to shop at and lots of sales and promotions. There is a sports store with very good prices on all major sporting brands also. Check it out!

Room Tip: Go for harbour view
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask passportsplease about Sheraton Hong Kong Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
December 25, 2012
Dear passportsplease,

Thank you for taking the time to write us this wonderful review and I'm sure it would be very informative for other TripAdvisor users. It has been our pleasure to be of your service and we are delighted to learn that you had an enjoyable time in Hong Kong.

We would also like to thank you for bringing the card guarantee arrangement to our attention so that we can avoid similar incidents in the future.

We sincerely look forward to welcoming you again very soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Nice place, great local sites”
4 of 5 stars Reviewed November 17, 2012

Great hotel, with lots of shopping all around. I love window shopping here in all the camera stores. Great view of Hong Kong harbor from my room, nice swimming pool on the roof. The star ferries are just down the street, by a 5 min walk. Nice place.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask f2titan about Sheraton Hong Kong Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
December 25, 2012
Dear f2titan,

Hong Kong is indeed a shopping paradise and we are pleased you have made the most out of our location in exploring the city. On your next return, feel free to check out with our Concierge team on recommendations for other locations of interest as well as latest happenings around the city.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Road Town, Tortola
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Closer than you think”
4 of 5 stars Reviewed November 15, 2012 via mobile

I was mildly concerned at the location but with the MTR and Star Ferry close to the hotel you can be in Cental Hong Kong speedily. Do not taxi! That can take hours going in. After dinner of an evening a taxi back is fine although the tunnel adds dramatically to the fare and taxi drivers go to great lengths to make sure you understand before setting off. Still not expensive. The hotel is a good example of the Sheraton brand and should not disappoint. It's much cheaper to stay on the Kowloon side and you have the view back at Hong Kong proper.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
See 2 more reviews by marcus w for Hong Kong
Ask marcus w about Sheraton Hong Kong Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
December 25, 2012
Dear marcus w,

We are glad to know you enjoyed your stay with us and found our location convenient for exploring the city. Hope to see you again very soon and we look forward to serving you in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Hotel, Great Location”
5 of 5 stars Reviewed November 14, 2012

Stayed in a club room in February.
Room was on the smaller side, however it had a great view across the harbour.
The bathroom and all amenities were very good.
Room service was prompt and great quality.
Club lounge has a good selection of canapes and drinks, although it can get quite crowded, with seats running out on some nights. Tea, coffee and snacks during the day are nice. Lounge has an excellent view of the nightly light show.
Club staff are extremely helpful and polite, with very good service.
Breakfast is fantastic, although sometimes things are forgotten on orders, once this is discovered it is quickly remedied.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask toptraveller16 about Sheraton Hong Kong Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
December 25, 2012
Dear toptraveller16,

It's always great to hear from our guests and we hope you've fully enjoyed the exclusive benefits at Sheraton Towers and the fantastic light show at the Towers Lounge. Hope to see you again very soon and our team is looking forward to be of your service in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Small tired room but unbeatable location”
3 of 5 stars Reviewed November 14, 2012

On business in HK one of those trade-fair week so paid through the nose for the room. My budget allows so I did not go for the cheapest (and smallest) room - but the room I got (20-something meters, if I remember it right) still has a rabbit cage feel to it.

Asked for a far-from-elevator room on a high floor and staff diligently allocated me to the top floor room to the other end of the VERY long corridor. The newly-renovated room has a connecting door to the next room with a crying kid. Reception diligently downgraded me to the club floor where things appear old and tired - stains on carpet and wall paper, worn furniture, etc.

Top-floor bar was blocked off for a private function. Should have warned guests beforehand.

Breakfast is good in content but war like ambience - too many people in a crowded space, with architect didn't give any thought to acoustics.

Everything else worked the way it should.

Room Tip: Ask for a newly-renovated floor. Difference between floors is enormous. There is a 7-11 right next...
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by accident_tourist for Hong Kong
Ask accident_tourist about Sheraton Hong Kong Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
December 25, 2012
Dear accident_tourist,

Thank you for sharing your feedback with us and we regret that your accommodation experience was compromised during your stay. As much as we make our best efforts in accommodating guests room preferences upon check-in, please accept our apology that the choice of room might be limited when the hotel is very highly occupied. Nonetheless, we are thankful for your valuable feedback regarding our room interior which we will definitely take into consideration on the planning of our coming refurbishment.

Thank you for your kind understanding and you are also most welcome to share your room preference with us through email so that we can better prepare for your future visits. We look forward to be of your service soon to provide you with a more rewarding experience.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hong Kong Hotel & Towers

Also Known As:
Sheraton Hong Kong Hotel And Towers
Sheraton Hong Kong Hotel
Sheraton Hong Kong
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotels in Hong Kong
#46 Family Hotels in Hong Kong
#48 Luxury Hotels in Hong Kong
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is conveniently located at the heart of the business and shopping district in Tsim Sha Tsui, overlooking the breathtaking views of Victoria Harbour. There are 8 restaurants and lounges on site. The subway station (MTR) and Star Ferry are only steps away, connecting you to major areas of the city and Mainland China. Hong Kong International Airport is only 35 minutes away by car. ... more   less 
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