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“Great Hotel, Great Location” 5 of 5 stars
Review of Sheraton Hong Kong Hotel & Towers

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Sheraton Hong Kong Hotel & Towers
4.5 of 5 Hotel   |   No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #80 of 643 hotels in Hong Kong
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Hotel, Great Location”
5 of 5 stars Reviewed November 14, 2012

Stayed in a club room in February.
Room was on the smaller side, however it had a great view across the harbour.
The bathroom and all amenities were very good.
Room service was prompt and great quality.
Club lounge has a good selection of canapes and drinks, although it can get quite crowded, with seats running out on some nights. Tea, coffee and snacks during the day are nice. Lounge has an excellent view of the nightly light show.
Club staff are extremely helpful and polite, with very good service.
Breakfast is fantastic, although sometimes things are forgotten on orders, once this is discovered it is quickly remedied.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, December 25, 2012
Dear toptraveller16,

It's always great to hear from our guests and we hope you've fully enjoyed the exclusive benefits at Sheraton Towers and the fantastic light show at the Towers Lounge. Hope to see you again very soon and our team is looking forward to be of your service in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
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Paris, France
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 14, 2012

On business in HK one of those trade-fair week so paid through the nose for the room. My budget allows so I did not go for the cheapest (and smallest) room - but the room I got (20-something meters, if I remember it right) still has a rabbit cage feel to it.

Asked for a far-from-elevator room on a high floor and staff diligently allocated me to the top floor room to the other end of the VERY long corridor. The newly-renovated room has a connecting door to the next room with a crying kid. Reception diligently downgraded me to the club floor where things appear old and tired - stains on carpet and wall paper, worn furniture, etc.

Top-floor bar was blocked off for a private function. Should have warned guests beforehand.

Breakfast is good in content but war like ambience - too many people in a crowded space, with architect didn't give any thought to acoustics.

Everything else worked the way it should.

Room Tip: Ask for a newly-renovated floor. Difference between floors is enormous. There is a 7-11 right next...
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, December 25, 2012
Dear accident_tourist,

Thank you for sharing your feedback with us and we regret that your accommodation experience was compromised during your stay. As much as we make our best efforts in accommodating guests room preferences upon check-in, please accept our apology that the choice of room might be limited when the hotel is very highly occupied. Nonetheless, we are thankful for your valuable feedback regarding our room interior which we will definitely take into consideration on the planning of our coming refurbishment.

Thank you for your kind understanding and you are also most welcome to share your room preference with us through email so that we can better prepare for your future visits. We look forward to be of your service soon to provide you with a more rewarding experience.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 14, 2012

We had a room with harbour view. The harbour view from the room was excellent. Room was clean and the bed was very comfortable. Hotel location was superb, near to the mtr. Hotel has swimming pool , sauna, steam bath and gym facilities. The only set back was no free wifi in room, which was disappointing considering the price we had paid to stay in such luxurrious hotel.

Room Tip: Go for Harbour View Room. Bring your exercise gear to enjoy the gym and pool facilities.
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, December 25, 2012
Dear hipeg,

Glad to know you've fully enjoyed the Sheraton Sweet Sleeper™ experience and the facilities in the hotel. On your next visit, please feel free to check out our official website where you can find special offers with complimentary wifi as well as other additional benefits.
We look forward to your return very soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 14, 2012

Room well appointed and bed was very comfortable with high quality bedding. Great hotel in excellent location.Nice property, good size rooms. but very good food in restaraunts + room service. Staff is excellent & polite. Roof top pool and spa facilities great. Restraunts excellent.
The architecture is "unobtrusive simplicity" 70-80's the years, the interior has been recently renovated and is very attractively designed.
The breakfast buffet is delicious and luxury.

Travel for Business Trip.

Room Tip: The Sheraton Hong Kong Hotel & Towers is in a prime location at the top of Kowloon’s famous Gold...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, December 25, 2012
Dear Noitpippo,

Thank you for your wonderful review and we are delighted to know you are pleased with all aspects of your stay.
We very much look forward to welcoming your return on your next visit to Hong Kong.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 13, 2012

Went there for a business trip, the moment i got up the cab from airport, i got to the hotel and went nowhere as the event will be held in the hotel.
The location is A*, western food served during the event dinner is A, Service i got from counter service staffs and the banquet staffs are B+, room is however B-... cos the lobby looks great and i expected the room to be at least equal standard... but it is merely a good quality budget hotel room standards... all other areas are ok though... will only come back if i am needed to be around the location, if not i am sure be better off trying other hotel

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, December 25, 2012
Dear chuaSPS P,

We are appreciative of your feedback on our guest rooms and your comments will definitely be shared with our team in the planning of our renovation.

Once again thank you for sharing your thoughts with us and we look forward to the opportunity for us to welcome you again soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2012

We spent three nights here a few weeks ago. The hotel is a pretty average sheraton hotel, in a great location. You can quickly get to the train or the boat to HK, which will get you wherever you need pretty easily. We were not in the towers, and our room was a little on the small side but had all the amenities. We even had a slight view of the HK skyline. One night we went up to the bar and watch the light show which was nice.
Breakfast was included in our rate so we ate in the hotel most mornings. The buffet had lots of variety, however I think if you had to pay it would be very expensive. Since you are so close to great restaurants it might make sense to go out.

Room Tip: Try to book a room in the towers section, they have a better view.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, December 25, 2012
Dear LisaT48,

Thank you for taking the time to review and we are pleased to know overall your stay with us was enjoyable. On your next visit we do recommend you staying at our Towers Floor which offers an added dimension of luxury and personalisation to your experience.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abtwil, Switzerland
Top Contributor
69 reviews 69 reviews
47 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 11, 2012 via mobile

I spent two seperate nights here on the 9th and 11th of November. On check in on the ninth, i was upgraded to a smoker's suite though i did mention that i was a non-smoker! I dealt with the smelly room because of space and a partial harbour view. Upon check out I informed the front desk that I would be back today, Nov. 11 th, and that they should please make sure i would not have a smoker's room again. Today upon check in i was proudly informed that i had been upgraded to a suite on the smoking floor as requested! I had to wait 45 mins. (!!!) to have that mistake rectified, only to get room 588 ( remember that no. and NEVER accept that room! It is a good hike away from the elevators, at least plus 100 steps, next to a service door, has a partially obstructed view of the 7-11 and the ugly building across the street! As a platinum member I find it an insult to consider this an upgrade! This must be the oldest room on the entire property. I seriously doubt that this Sheraton will have to deal with me anymore as i do not believe in spending money to be insulted!

Stayed November 2012
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, December 25, 2012
Dear RuediAbtwil_Schweiz,

We deeply regret the frustrations and inconvenience that you have encountered during your stay for the room misarrangement. Please accept our heartfelt apology for our shortfall and please rest assured our service team has already rectified your room preferences in our record which will guarantee a hassle-free experience on your future visits. At the same time, we will also further reinforce our staff training to ensure our guests' needs are well taken care of.

SPG members have always been our most invaluable assets and we appreciate your time and efforts in sharing your feedback with us so that we have the opportunity to improve. Should you have any plans for Hong Kong in the future, please do not hesitate to reach out to me personally and I will promise a more memorable accommodation experience.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Hong Kong
#54 Business Hotel in Hong Kong
#55 Family Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#60 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Hong Kong Hotel & Towers 4.5*
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is conveniently located at the heart of the business and shopping district in Tsim Sha Tsui, overlooking the breathtaking views of Victoria Harbour. There are 8 restaurants and lounges on site. The subway station (MTR) and Star Ferry are only steps away, connecting you to major areas of the city and Mainland China. Hong Kong International Airport is only 35 minutes away by car. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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