Went there for a business trip, the moment i got up the cab from airport, i got to the hotel and went nowhere as the event will be held in the hotel.
The location is A*, western food served during the event dinner is A, Service i got from counter service staffs and the banquet staffs are B+, room is however B-... cos the lobby looks great and i expected the room to be at least equal standard... but it is merely a good quality budget hotel room standards... all other areas are ok though... will only come back if i am needed to be around the location, if not i am sure be better off trying other hotel

We spent three nights here a few weeks ago. The hotel is a pretty average sheraton hotel, in a great location. You can quickly get to the train or the boat to HK, which will get you wherever you need pretty easily. We were not in the towers, and our room was a little on the small side but had all the amenities. We even had a slight view of the HK skyline. One night we went up to the bar and watch the light show which was nice.
Breakfast was included in our rate so we ate in the hotel most mornings. The buffet had lots of variety, however I think if you had to pay it would be very expensive. Since you are so close to great restaurants it might make sense to go out.

I spent two seperate nights here on the 9th and 11th of November. On check in on the ninth, i was upgraded to a smoker's suite though i did mention that i was a non-smoker! I dealt with the smelly room because of space and a partial harbour view. Upon check out I informed the front desk that I would be back today, Nov. 11 th, and that they should please make sure i would not have a smoker's room again. Today upon check in i was proudly informed that i had been upgraded to a suite on the smoking floor as requested! I had to wait 45 mins. (!!!) to have that mistake rectified, only to get room 588 ( remember that no. and NEVER accept that room! It is a good hike away from the elevators, at least plus 100 steps, next to a service door, has a partially obstructed view of the 7-11 and the ugly building across the street! As a platinum member I find it an insult to consider this an upgrade! This must be the oldest room on the entire property. I seriously doubt that this Sheraton will have to deal with me anymore as i do not believe in spending money to be insulted!

Ok! I We give them A++ for location, its perfect. As a platinum member of SPG our VIP Ambassador had the same issues we have had with this location. Sadly the hotel does not offer quality customer survice and recognition of loyalty to the brand, and due to this we normally stay at the Langham. With Langham we are given a suite with amazing views, a club lounge for breakfast and evenings, and a gym SPG needs to take note of and set as a standard globally....

This location lacks in the following:

1. We were kindly upgraded to a room that was honestly just a dirty box with 4 walls, the view was of old buildings with multiple construction underway at all hours of the morning, day and evening. We of course complained and were moved to a moderate improvement, at least it was cleaner, and had a view from the edge of the window if you worked hard and finding the right spot.
2. There is an SPG Platinum lounge only and its only for evenings, not breakfast. You are offered the 2nd floor full buffet with screaming kids and a Q/line each morning to find a seat in a very crowded small space. Ordering a double espresso can take 2-3 request and 10-15 min. The food is "ok" but its a lot of people in a very small space and people are climbing over your table while you are trying to eat.
3. The gym, want to talk small spaces, this one takes the cake! The hotel is large, and very international, so there are again a lot of people trying to use limited equipment during the peak hours of each day. Its not clean, and I would highly suggest you bring a towel from your room. The towel all smell soured and dirty, so not pleasant when working out. The staff is very unhelpful and only interested in you signing in.

After all our years of coming to Hong Kong we tried the Sheraton in hopes we could remain loyal to SPG, but sadly we will return to Langham its lower in cost, and a great deal higher in servies and the details important to us.