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“Great location, old hotel, good service, very high price” 4 of 5 stars
Review of Sheraton Hong Kong Hotel & Towers

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Sheraton Hong Kong Hotel & Towers
4.5 of 5 Hotel   |   No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #78 of 611 hotels in Hong Kong
San Francisco, California
Top Contributor
129 reviews 129 reviews
122 hotel reviews
Reviews in 66 cities Reviews in 66 cities
59 helpful votes 59 helpful votes
“Great location, old hotel, good service, very high price”
4 of 5 stars Reviewed November 3, 2012

Positives: The location and view of the bay are unmatched, the rooms are large and comfortable, the service and attitude of the staff is very positive, spacious updated gym. Negatives: This is an old hotel with a strange style, outmoded furniture and carpets that need to be replaced to have a hope of justify the price. Speaking of the price I just cannot believe what they charge for a night here....

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear mojo2012oovajay,

Thank you for staying us and we appreciate your feedback on our interior design, which is very useful in the planning of our hotel renovation.

On your next visit please feel free to check out our official website which offers a selection of special offers for your consideration. We look forward to welcoming you back to Sheraton Hong Kong very soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
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Sydney
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 1, 2012 via mobile

Older style Sheraton that is a good (maybe very good) hotel in an amazing location. Our first room was close to a lift and very noisy. But management quickly moved us. Decor is a bit dated but overall a good place to stay, at a price.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear sydney888,

Thank you for taking the time to review and we are delighted to know that you had an enjoyable stay at our hotel. We look forward to seeing you again very soon!

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Manila
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 31, 2012

Sheraton is actually right across the Peninsula. AFter reading so many good reviews of the hotel, decided to try it out and was not disappointed at all. We stayed at the Sheraton for 4 days. I have no knowledge of the Kowloon island and was looking for a convenient location where i can buy food and water for my kids. Sheraton is right smack in the shopping district of Kowloon. About 5 minutes away is the iSquare mall where there's abundance of restaurant and a supermarket in the basement. Right across the mall is another supermarket whose name escapes me. It has P logo and is in the basement of one of the building. Right in front of Sheraton is SOGO where there's more shopping and another supermarket in the basement. On the room, i got a room facing the courtyard. The room is quite small and is the Hong Kong standard actually. It's very clean and comfortable. Internet is fast. The coffee shop has a wide array of food for breakfast. my only complaint is there's no variety with the selections. Didn't have any issue with the check-in or check-out. Staff are very polite and attentive. Twice i had to call housekeeping for extra blanket and coffee cream and they attended to this immediately. Overall it's a great hotel and wouldn't mind staying there again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear MrsKanga,

It is always our pleasure to take the best care of our guests while they are away from home. We also appreciate your feedback on breakfast selection and will definitely pass your comments to our food and beverage team for review. We sincerely look forward to another opportunity to welcome you back at the Sheraton Hong Kong.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 30, 2012

Chose this hotel as a result of other reviews and was not disappointed.
We had 3 nights here before a holiday in China arriving at 8am from London.
Not surprisingly the room was not available at that time but were assured that it would be ready at 11am at no extra charge and it was! The concierge service dealt with our bags and we were able to freshen up and get out of beaten up clothes have a comfy cup of tea which set us up to go exploring.
We booked a de luxe harbour view room that was luxurious and spacious with a stunning view of nearly all the Hong Kong island waterfront. At .8pm there is a 15-20 minute laser and co-ordinated light show involving the lighting within the offices themselves. Quite spectacular. Luxury bathroom and shower with a window to get benefit of the views.Hotel is ideally located for all transport both for Kowloon and the Island.
Service excellent and would recommend to any one staying in this amazing city.

Room Tip: Get a harbour view room as it is definitely worth the extra.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear LJMLondon,

Thank you for taking the time to write us this wonderful review. It has been our pleasure to be of your service and we are delighted to learn that you had an enjoyable time in Hong Kong enjoying the Harbour View as well as the Symphony of Lights laser show.
We sincerely look forward to welcoming you again in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2012

I have stayehotels he Sheraton twice this year for business both times it been good. Location is great for both business and for leisure. Staff are polite and attentive and the hotel rooms are clean and well equipped. A good all rounder for both work or pleasure. Its not got a wow factor but a good solid hotel

Room Tip: Try and get a room in a higher floor with harbour view, the view is great.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear Andrea L,

We are pleased to learn that our service have met your expectations and will continue to excel to the next level. We look forward to having you with us again in the near future.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royston, United Kingdom
Top Contributor
103 reviews 103 reviews
29 hotel reviews
Reviews in 63 cities Reviews in 63 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed October 29, 2012

Kowloon makes a good choice if you want the night time ‘post card’ views of Hong Kong and this is a really good location, easy walking distance to Star Ferry and easy walk to underground transit system. The hotel is clean, classy and efficient. The rooms are a fair size the breakfast buffet is excellent although why restrict yourself to the hotel for your other meals when the whole of Hong Kong is close nearby.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear Mark H,

Great to know you enjoyed our iconic ‘postcard view’ of the harbor and the overall accomodation experience. We sincerely hope to see you again very soon to bring you another enjoyable time in Hong Kong.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 27, 2012

It's far from the best hotel in Hong Kong, but in a city that is getting increasingly expensive, it is an affordable option. It is also well-located for the star ferry and not too far from the Kowloon Airport Express Station. The service was reasonable, and the rooms were ok, although very cosy and quite tired looking.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review, November 19, 2012
Dear Alex_Hunt,

Thank you for staying with us on your recent visit to Hong Kong and we are glad you find our hotel location convenient for you in exploring the city. We look forward to welcoming your return very soon.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Hong Kong
#53 Business Hotel in Hong Kong
#54 Family Hotel in Hong Kong
#58 Romantic Hotel in Hong Kong
#60 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Hong Kong Hotel & Towers 4.5*
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is conveniently located at the heart of the business and shopping district in Tsim Sha Tsui, overlooking the breathtaking views of Victoria Harbour. There are 8 restaurants and lounges on site. The subway station (MTR) and Star Ferry are only steps away, connecting you to major areas of the city and Mainland China. Hong Kong International Airport is only 35 minutes away by car. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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